We were helped immediately we went into the store and given good suggestions that was very helpful. Overall very good service. I would have given 5 stars if they had fulfilled there promise to teleph... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... See more
Company replied
Needed to replace the battery in a 2020 model phone but was worried that they might not stock that particular battery. Phone called made to Woking branch, helpful staff physically checked one was in s... See more
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I went to the Istore in Woking to buy a new IPad Air. My current one lasted ten years and two months (so quite good). The Istore shop assistant Niro was extremely helpful in giving me advice about the... See more
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Company details
Written by the company
At iStore we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. iStore is an Apple Premium Reseller and Apple Premium Service Provider based in the UK.
Contact info
112 Strand, WC2R 0AG, London, United Kingdom
- 02072129090
- marketing@istore.co.uk
- istore.co.uk
4.3
Excellent
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from iStore
Hi Reshma,
Thank you for your positive review. We're thrilled you had such a great experience with us and we look forward to serving you again soon.
~ Irene
Quick and efficient service
Quick and efficient service, goods dispatched the same day as ordering and arrived the following day
November 14, 2024
Reply from iStore
Hi Adam,
We're glad to hear that your experience with iStore was 5-star. Thank you so much for sharing your feedback. We appreciate your support and look forward to serving you again.
~ Irene
Fast delivery that exceeded the…
Fast delivery that exceeded the expected timescales.
October 18, 2024
Reply from iStore
Hi,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
I have had to go to the istore in…
I have had to go to the istore in Woking a few times recently, another visit today and next week. Jack, the shop assistant, is absolutely fantastic. Kind, polite, patient, very knowledgeable about products, nothing is too much trouble. Would go nowhere else.
October 26, 2024
Unprompted review
Reply from iStore
Hi Elizabeth,
Thank you for sharing your experience! It's fantastic to hear that Jack provided such exceptional service, consistently demonstrating kindness, patience, and expertise. We'll be sure to pass along your compliments. We appreciate your support and look forward to serving you again.
~ Irene
Excellent service
Immediate service, helpful advice and fast delivery
October 21, 2024
Unprompted review
Reply from iStore
Hi Robert,
Thank you for your kind words! We're delighted you are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Awful I just needed a password reset
Awful I just needed a password reset. The 'assistant' decided to multitask with another customer. Did not help me to go through the process of the rest as he chatted away to the other customer. He then made a mistake on the reset. He then said it would take between two hours and three days to reset as the reset was 'Nebulous ' (hazy vague indistinct or confused) I have no idea what that means ..do you ?? He then passed me back the phone worse than it was before and he kindly told me that there would be no charge. Arrogant rude and would never recommend. Horrible pointless man.
October 20, 2024
Unprompted review
Reply from iStore
Hi Justin,
We understand how frustrating it must have been to feel overlooked during your visit. At times, when the store is busy or short-staffed, we may assist multiple customers simultaneously to reduce waiting times.
Regarding the password reset process, it can indeed take up to 48 hours. If there’s missing or insufficient information on the account, Apple must review the request before approving the reset, which can unfortunately extend the timeframe. We understand that this can be frustrating, but unfortunately is something that is out of our control.
If you’d like to discuss your experience further or need additional support, please feel free to reach out to us directly.
Speedy delivery within 24 hours
Speedy delivery within 24 hours. Financed it at check-out via Klarna and that was also seamless.
October 18, 2024
Reply from iStore
Hi Kelvin,
Thank you for your positive review! We're thrilled you had such a great experience with us. We look forward to serving you again soon!
~ Irene
Really helpful and clear advice from…
Really helpful and clear advice from Lawrence - really pleased with my new Mac!
September 21, 2024
Unprompted review
Reply from iStore
Hi Christine,
We thank you for your kind words. We're delighted to hear that you had a wonderful experience with Lawrence. Enjoy your new Mac!
~ Irene
Jamie helped me when I visited
Jamie helped me when I visited. He was really helpful and clearly knew what he was talking about! Great service ♥️
October 2, 2024
Unprompted review
Reply from iStore
Hi James,
Thank you for your kind words! It's great to hear that Jamie provided helpful and knowledgeable service during your visit. We're glad you had a positive experience, and we look forward to assisting you again!
~ Irene
Got my new iPhone 16 Pro on time 😀
September 24, 2024
Reply from iStore
Hi Abby,
Your feedback is like music to our ears! We're delighted to hear that you had a wonderful experience with us. Enjoy your new iPhone!
~ Irene
My MacBook Pro was delivered the next…
My MacBook Pro was delivered the next working day - all good :)
September 24, 2024
Reply from iStore
Hi Grace,
Thank you for sharing your experience! We're glad to hear your MacBook Pro was delivered promptly and everything went smoothly. Enjoy your new MacBook!
~ Irene
I placed my order on the 19th and it’s…
I placed my order on the 19th and it’s still processing on the 23!!!!, the macbook is not preorder, so?????
September 23, 2024
Unprompted review
Reply from iStore
Hi,
You ordered an item that was not in-stock with a 2-4 week delivery time. So I think it is somewhat unfair to expect it to be with you 3 days later?
We should have the item back in-stock in the next few days.
Kind regards,
Will - iStore Webshop
Same day fix
Quick, friendly service from Liam in Hereford store today. Pretty much saved my day as I should be working from home. Great to have same day fix!!!
September 16, 2024
Unprompted review
Reply from iStore
Hi Luke,
Thank you for your review! We're so pleased to hear that Liam was able to provide quick and friendly service, saving your day with a same-day fix. We'll be sure to pass on your kind words to him. If you ever need anything else, we're here to help!
~ Irene
Reply from iStore
Hi Kobiga,
Thank you so much for choosing iStore and for leaving us a positive review.
~ Irene
Reply from iStore
Hi William,
Your feedback motivates us to keep delivering excellent service. Thanks for the review!
~ Irene
Ipad fix
We have just visited the I store in Woking with a fairly anchient ipad which had stopped working. Jack was very patient and soon had the device working again. This device is used as a means of contaction a 100 year old mother who is hard of hearing and the device is a lifeline. Thank you so much Jack for your help!
September 13, 2024
Unprompted review
Reply from iStore
Hi Christopher,
Thank you for your kind words! We're so glad that Jack was able to get your iPad working again. We'll make sure to pass on your thanks to Jack. We appreciate your support and look forward to serving you again.
~ Irene
Avoid!!
Avoid!!! Went to Apple Cardiff which quoted £740 to repair my sons Apple MacBook Air which we thought was expensive! Apple gave us a number for an Apple approved repairer based in Hereford called the iStore, after liaising with the store & sending Liam screenshots of the damage and repairs that needed to be done they quoted us £580 which we thought was ok! Couple of days later my wife & son drove up there which is a 50 mile journey. On arrival they said it would be £90 just to look at the Mac which hadn’t been explained before we got to the store. Even though we’d already explained and provided them with screenshots Apple repair sent to us before making the journey! Anyways, my son reluctantly handed over his £90 considering they’d just a made an hour and half journey to Hereford on the basis that the repair would be £580.
Anyways, couple of days later Liam from the store rang to say the repair would be approximately £900! So we weren’t too pleased with this considering Apple quoted us £740 originally.
Refused to pay this so we asked for a refund of £90 to which Ryan said he can’t refund us because he’s only a deputy manager and he doesn’t have the authority to “go against the grain”. We then asked to speak to the store Manager Nathan after driving up to Hereford, only to find out that the repairs was actually going to cost us £1100😂😂😂.
This is after they emailed us a quotation of £580 and we verbally confirmed £900 over the phone. Refused to give us our £90 back.
Avoid these guys at all costs, we even spoke to someone in a local eatery & they said they were a con! & Apple are recommending these people! Stay well clear 😡😡😡😡
August 26, 2024
Unprompted review
Reply from iStore
Hi Craig,
Thank you for your review, and I’m sorry to hear about your experience. I’ve carefully looked into the situation and would like to clarify a few points.
Our initial quote was based on the information and photos provided via email, which indicated water damage—one of the most unpredictable and challenging types of damage a computer can experience. The £90 diagnostic fee covers the fitting and testing of parts, and this was explained beforehand. Once the logic board was installed, it became apparent that the display also needed replacement, leading to the revised quote. This was a scenario we had informed you might occur.
At no point did we intend to mislead you, and we strive to be as transparent as possible with pricing. Unfortunately, we are unable to refund the diagnostic fee, as the service was completed as agreed.
If you’d like to discuss this further, feel free to contact us directly at marketing@istore.co.uk.
~ Irene
Dreadful experience at the Guildford…
Dreadful experience at the Guildford store.
I booked an appointment for my iPhone 14 Pro repair noting in the booking it was a cracked front screen.
Diagnostics were run on my phone and all ok but then told they had no screen in stock to even be able to carry out the repair. I understand not multiple amounts of the same items can be held as stock (and an email, I received noting about parts may be required to be ordered but when you’ve booked a specific repair for a screen replacement you’d expect that part to be in stock for your appointment). So to arrive and not have the screen that I’d specifically booked an appointment for was a total waste of my time. Furthermore to then be told by the manager ‘most people call to check the parts are in stock’. I didn’t quite realise I’m also meant to not only book the appointment but to do their job and check they’ve ordered and got parts in stock. Would I also be expected to carry out the screen replacement myself. Then the manager wanted to read the email I’d received back to me to basically show me what it said about ordering parts - which is of course just a get out excuse and an appalling way to treat customers to try and do a ‘told you so’ approach. No wonder this has happened when reading so many other poor reviews of the Guildford store.
August 28, 2024
Unprompted review
Reply from iStore
Hi Louise,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced at our Guildford store.
While we aim to keep enough parts in stock, demand can sometimes exceed expectations. In these cases, we order the part after assessing the device during an appointment time to complete repairs as quickly as possible.
We also send a confirmation email outlining the process to make sure to set the right expectations. We regret if this wasn’t clear.
Please feel free to contact us directly at marketing@istore.co.uk if you'd like to discuss further.
~ Irene
Broken charging port fixed - amazing service.
My iPhone had stopped charging and I was on the verge of buying an entirely new phone. On a reccomendation, I went into iStore on the Strand in London and asked them to look at it. 5 minutes later, it was completely fixed. Amazing service!
August 27, 2024
Unprompted review
Reply from iStore
Hi Alex,
Thank you for sharing your experience! We're thrilled to hear that the team at iStore Strand could fix your iPhone so quickly and save you the cost of a new phone. If you ever need any more help, don't hesitate to visit us again. We're always here to assist!
~ Irene
I was surprised it came earlier that I…
I was surprised it came earlier that I was told, I thought I would wait 4 weeks. It arrived in 2 days and it’s my birthday gift for myself next month.
August 21, 2024
Unprompted review
Reply from iStore
Hi,
That's fantastic! We're glad to hear your order arrived much sooner than expected. Enjoy your gift and have a wonderful birthday next month. Thank you for choosing us!
~ Irene
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