IsuiT Reviews 1,607

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often highlighting Italian designer clothing and premium materials at very reasonable prices. Many consumers appreciate the fast and efficient delivery service, with items arriving quickly and well-packaged, even for international orders. The overall service is frequently described as excellent, making transactions smooth and enjoyable. However, some customers also noted issues with product descriptions, mentioning discrepancies between website images and received items, or a lack of detailed sizing information. A few people experienced problems with incomplete items, such as blazers arriving without buttons or buttonholes, requiring additional tailoring. There were also occasional mentions of high shipping fees and difficulties with import duties.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers frequently praise the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of Italian designer clothes,... See more

Price

People report positive experiences with price, consistently praising the reasonable and great prices offered.... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great and fantastic... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed of delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

Fabulous Service. Fabulous pricing. Top notch, Italian designer clothes for very reasonable price. Transaction was smooth, and the shipping was extremely fast and arrived without any issues. Everythin... See more

Rated 5 out of 5 stars

I've made multiple purchases from ISuit. Great merchandise at attractive prices. The staff is very helpful. The items arrive extremely quickly, and very well packaged. I'm an international purchas... See more

Rated 5 out of 5 stars

As an American, I only dreamed of Napoliani italian tailoring. iSuit Avera SA has made this a reality. I wear all of their clothing constantly and everyone asks - where did you find that. iSuit fou... See more

Rated 5 out of 5 stars

I'm living South Korea and I have been purchasing various clothing items from ISUIT for over five years. ISUIT carries a wide range of products, including Kiton, one of the finest Italian brands... See more


Company details

  1. Online Marketplace

Written by the company

At IsuiT, true luxury is not something you simply wear – it is something you live. It is the quiet confidence of a perfectly tailored silhouette, the story woven into a rare fabric, and the legacy of hands that shape beauty with time‑honoured craftsmanship. We are not an atelier or a generic retailer; we are a pure B2C player. The ultimate point of reference for those who love classic and sartorial menswear. For the man who appreciates true Made in Italy, there is no comparison between us and the rest of the world: we are the leaders, the number one, without compromise. Born from Porcamo Srl in 2014, IsuiT was created with a mission that goes beyond commerce: to become the global ambassador of the incomparable craftsmanship of Made in Italy. We go beyond trends to celebrate heritage, working exclusively with the finest brands in the sector: Kiton, Cesare Attolini, Isaia, Marco Pescarolo, Luigi Borrelli, Barba Napoli, Brunello Cucinelli, Santoni, Zilli and other masters of the craft. Each brand in our selection represents a chapter in the great narrative of Italian style, chosen for its uncompromising commitment to quality, innovation and timeless elegance.

Free Shipping above 400€ - FedEx/UPS/DHL Express delivery

Delivery typically in 3 to 5 business days.

Delivery typically in 3 to 5 business days.
Free Shipping Worldwide on all orders over 400€ with FedEx/DHL/UPS INTERNATIONAL PRIORITY

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

On 01/12 /2023I bought some clothes…

On 01/12 /2023I bought some clothes which I returned and paid the rather high cost of returning them. I decided not to order anything from IsuIT again because the risk for me is too high. But the correct and professional attitude of both Andrea and ceo piergiuseppe made me change my mind . So because of the correct treatment and the good quality of the products I will buy from this company at the first opportunity that I will need something again

December 31, 2023
Unprompted review
Rated 4 out of 5 stars

5 stars but very limited return time

5 stars but very limited return time. Luckily I found a tailor to customize the last pair they had.
So
I gotta say in America I’m a 32
But Italians have skinny legs so 33
Was already fit in my thigh ,
As 32
Would have been tight. With little alteration . You can buy low stock item a size up and trim the waist and height a little and which only cost 100$ .. at
The discount rate these pants sell for , very affordable . Wish they had a custom department to fit to size. But keep overall great company. Flexible. Respond on WhatsApp.

December 12, 2023
Unprompted review
Rated 4 out of 5 stars

Some mishaps, but very professional response

This time I had a couple of mishaps: one Kiton shirt with faded color, one with loosely stitched and different color buttons, one was wrong. However still a good experience: quick response to complaints, quick reimbursement, trying to find a solution

November 26, 2023
Rated 3 out of 5 stars

Excellent products, service not satisfactory

Suit had a massive stain
Trousers far too short
Service people are very responsive but have very limited product know-how and do not seem to be able to professionally manage issues and complaints. Probably too junior.
However, the quality of the products is generally very good

November 26, 2023
Rated 5 out of 5 stars

Have not received my jeans yet

Have not received my jeans yet, but when I contacted Isuit via whatsapp, they gave me a very good service. When asked for bigger size they offered me another model which was much more expensive without extra cost. Looking forward to receive. Great weekend 🙏

November 29, 2023
Rated 5 out of 5 stars

Returning customer and even more happy than the first time I ordered

Yet another top quality Kiton suit at about 1/3 of the RRP. Customer service is good too as I had reason to contact iSUIT about import taxes to the UK and they were both prompt and accurate in their response.

One word of warning for UK customers...as a result of Brexit there is likely to be a 12% import charge if you are buying a wool-based item, and 20% VAT on top of that. iSUIT is clear and open about this in their Ts&Cs, but I mention it as the additional charges may come as a shock to the unwary.

November 26, 2023
Rated 5 out of 5 stars

Kiton Polo

Just buy it from here. Quick delivery, good quality, Isuit is one of extremely few online shops I trust. Probably the best

November 25, 2023
Rated 1 out of 5 stars

Please be aware - they don´t refund the purchase price after return

I ordered two suits. 5 days later the suits still weren´t shipped so I canceled the order. After the cancelation they shipped the suits. Then I asked several times for a return label which the shop just ignored. So i paid more than 50 EUR and returned the suits. They confirmed that they received the suits back, but after sending three mails and 14 days later I still don´t get my money back. Please be aware.

December 5, 2023
Unprompted review
IsuiT logo

Reply from IsuiT

Dear Marc,
we are sorry about your disappointment, but we have done all that we could to help you.
The refund was processed by Paypal directly since you have opened a claim without waiting the return to be delivered.
Best Regards
Ferdinando

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