itaegroup.co.uk Reviews 

Can I leave a minus star review??
Cancelled twice & NO refund & no response to emails.
Theft from thousands of customers & it needs to stop

Bought 2x tickets for murder trial live back before COVID, event was cancelled in Feb 2020, have never been able to get hold of them, sent threats for court action and never had a reply, can't open a case as company no longer exists?
Theives, liars, scammers. Wish I'd never heard of them, out of pocket £100 still with no hope of ever having it back.

Bought 2 tickets for the Murder Trial event on 15th October 2021. THEY cancelled the event in August 2022 just before it was meant to be on. No replies to any emails or given me a refund. Number keeps cancelling as though it does not exist. So upset, I really need that money back right now. What am I supposed to do?

Appalling customer service.
Booked tickets for Post Mortem live in Norwich. Venue was not confirmed until 4 days before the event and was changed to Lowestoft. Asked for a refund in view of this which has been refused.
DO NOT USE THIS COMPANY.
Absolute joke of rogue traders. Have reported to Trading Standards.

If I could give it minus 10 stars I would. I’ve been trying to get a refund from tickets I purchased 3 years ago!! I’ve tried emails, phoning them, WhatsApp messages, Facebook messages, I’ve even driven to their office in Tamworth!! Their customer service is non existent. My advice? Don’t part with your money, they’re quick enough to take it off you but not to refund. I’ve reported them to Action Fraud

I booked for the Murder Trial pre COVID, in a hotel with a 3 course meal. The venue changed to a tent with burger vans. Then it was cancelled due to high winds and now being a tent. It was then cancelled due to COVID. It took 18 months to get a refund. Booked the rescheduled event for July 2022 in lincoln. Guess what, cancelled! (Due to ‘inflation’) despite the company running many other events under their umbrella. No refund by the way. No reply to emails.

SCAMMERS

Booked to attend a second show of the post mortem live, date was changed due to unforseen circumstances which was fine, however two days before the new date I recieved an email with a venue change. Facebook posts state people were emailed but I and lots of others were clearly not. Disappointing experience, no response to WhatsApp or my emails from the company requesting a refund as it was entirely their fault we couldn't attend. Wouldn't recommend to anyone!!! Clearly they aren't concerned about customer service and just take your money. AVOID!!!!

-Premium tickets bought but no extras as described, no premium seat- was left sitting behind the presenter
- specimen shared amongst whole table of people, not as described
- malfunctioning equipment
- venue moved to a school hall,
no notification- company claim they tell people and emails aren't being checked. This is untrue. It happens repeatedly to many different people. Automatic reminder had entirely different venue on without forewarning. Many people turned up at original venue.
- refused to confirm venue, Wattsapp response kept saying look at website. Very suspicious to refuse to confirm event info.
- Tgey refer constantly to terms and conditions - especially non-transferable tickets- but they transfer them without warning and without regard to whether you want a different venue
- they stop responding when asked for help. Become highly defensive, rude and stop communicating.
- Appalling way to run a business.
- Avoid!

Shambles!! Been 3 years since event was cancelled. Tickets rolled over for next event following year.. Surprise surprise 2nd event also cancelled on short notice 😡 nothing to do with COVID!! I now have the everlasting battle to make contact, reply to emails then no response for months, no reply to chase emails. I must admit that the customer service for this company has been absolutely shocking.
This company failed in every since of the word, fraudsters BIG TIME! Time we stand together and give this company what they deserve.They should not be allowed to operate!

@companieshouse what are they doing to stop scamming people out of money??

Please note the date of experience is not limited to one day - this has been years of poor contact.

Reply from this company under someone else’s review:

“You will be aware of the challenges over the last 24 months.

1. A legal obligation to close and stop trading
2. 14 weeks of unknown reopening leading to system failures
3. Reopening with social distancing and capacity rules
4. Low consumer confidence
5. Shielding still in place
6. Second Lockdown
7. Tiered system in place
8. Third lockdown
9. Very limited government support
10. Staff redundancies
11. Over £150,000 in refunds processed
12. Reopening delayed in July 2021
13. Omicron fears
14. Plan B introduction + COVID rising
15. Scotland restrictions reintroduced
16. National fuel shortages due to HGV drivers
17. Global supply chain disruption
18. War declared in Ukraine
19. Rising costs due to inflation
20. Energy price hikes
21. Venue bottle necks driving up venue hire prices due to recovery of lost covid events

All of these factors have been very difficult to navigate through with any kind of certainty.”

Imagine scamming countless people and then only adding to your list of excuses. First covid and now adding the war in Ukraine to the list. Blaming customers for your poor business practices and lack of ability to deal with peoples very real and valid complaints is an absolute disgrace. Your company data is freely available to the public. You’ve been withholding refunds (I send about 30 emails to no avail and have had to resort to contacting my bank), you’ve sold tickets for events that weren’t ever commenced and changed venues for events last minute.. the list goes on. Here’s an idea- people would have more sympathy if you dealt with their concerns and refunded them because this is a total shambles.

Booked tickets for an autopsy experience that wasn’t even scheduled at the venue. No cancellation notice, so incurred travel costs. No response to the numerous emails I’ve sent. Criminal. Next stop small claims court. Avoid, avoid. AVOID!

Absolute criminals. Cancelled event and didnt refund - had paid over £1000. I hope they all rot in hell absolute thieves. Taking them to court.

I had the unfortunate experience of purchasing tickets to the Post Mortem Live event, which turned out to be a complete disaster. Not only was the event cancelled, but the company has not provided any updates or communication regarding my refund. I have been chasing this refund for nearly a year and still have not received any information on when I will be getting my money back. This is unacceptable and has left me feeling extremely frustrated and disappointed. Save yourself the hassle and avoid this company at all costs.

Now I understand that there has been a pandemic since we booked our original tickets to contagion back in 2019. However, I must admit that the customer service for this company has been absolutely shocking. My friend has had an absolute nightmare contacting this company. The times they refuse to answer direct questions, say they offered refunds when there’s no email in sight - asking for proof of sent email - no response. Asking about venues and dates whilst our tickets sent are not even on a valid day.
We paid £80 a ticket to contagion, then these were £45 each for the new show. We were offered £10 merch credit which I would say does not equate to our original £80 spent.
The company needs to invest in customer service and a planning/operations manager because these things really make or break a company. This broke the entirity of it and you can see from reviews.
Customer service should be there to contact, respond and resolve. Not only message on instagram? Seems like a shambles. Even when the response comes back it’s a new person answering and they’re missing the point of how long we’ve been messaging about this. The fact that we've spent a considerable amount more money than most people there. The dates being changed again and no refund offered, which should be common practice for any event that is being moved(place or date). We do have lives too.
Also, offering free merch to a select few who give good reviews on Trustpilot or post on instagram is a bit weak during your show . Just falsifying the ratings if you ask me. Also, free promotion (minus the cost of the merch).
I’m really trying to be constructive here but you’ve given us plenty to be angry about, feel like we’ve been scammed out of money and really placed an annoyance in our lives for 3-4 years since booking.
Please note the date of experience is not limited to one day - this has been years of poor contact.

If I could I'd give minus stars!

Linked with Medic Player, ITAE productions makes it impossible to get in touch with anyone. None of the links work and any emails I've tried to send have bounced back straight away as unable to send. The telephone number doesn't work either. It seems they are also linked to a company called Inspire to Aspire Events Ltd (you can access company info on the Companies House website and note the same directors) so avoid them at all costs too!

I've been trying to get hold of them for weeks. Booked up for post-mortem live in January but cannot attend for health reasons and need a refund. Not even a reply

Following on From Desta's Review and Company's Response:
Reply from itaegroup.co.uk

On 20 Oct 2022 you said:
"Hello, Ive checked the system for Desta Hall and theres nothing coming up -can you send your tickets, order number, email used and last 4 digits of the card to imdoingdissectionthepostmortemlivecouk and we'll trace this."

We provided you with all the information required and yet here we are a month later and still no refund. Are you going to delete this review as you did the exchange on Instragram? EVERYONE - if you challenge Sam Piri he will start off with the same lies about patience and you will be refunded but as soon as there are signs of you knowing what you are talking about he deletes the exchanges on social media so that he can continue to sell tickets and not put on events.

Since cancelling two days before the event in May 2022 and despite promises to refund, this company is one the very worse of all scammers. They do not respond to emails/ they do not provide contact details such as a telephone number/ they delete comments so that they can continue to sell tickets for events they know they will not put provide. They must have absolutely no conscious whatsoever.

So tell me 'Reply from itaegroup" why you asked for the above details and then failed to refund. Is it to deceive the ticket buyers to your event so they think they will get their money back when you inevitably fail to put the event on?

You should be ashamed.

I booked tickets for me and 8 friends to go to a dissection event in Plymouth before COVID and we are STILL waiting for a refund. There is no way of getting hold of the company and their ‘covid’ statement hasn’t been updated since January 2022 saying that all refunds should have been given by May 2022. This has not happened and I do not have any hope that we will get our money back. In total we are owed over £600.

To make it even worse the company are now selling tickets for other events but all the emails are ones that you can’t reply too so they are still making money off others while still owing people so much.

Still waiting for a refund from Murder Trial Live from April. Shocking company. Zero contact despite at least 20 emails!! They blocked me on Facebook for posting my refund request / unhapiness/ link to trust pilot reviews!! Who is this company accountable too? I even tried contacting the CEO! Asked the venue for any contact details they had...they can't contact either! ITAE GROUP please don't respond with the complete TOSH I have seen you post over the past week!! I want my money back!! You are con people!!

I bought 6 tickets for murder trial to take place may 28th 2022 in Cardiff.
The day before the event I had an e mail from a Claire Nicholls advising the event had been cancelled and I would receive a refund. I have since contacted Claire on several occasions regarding my refund.
I have had no reply .
I have read the generic replies from this company . Appalling, unscrupulous.
I did write a previous e mail and put the wrong year on the mail. This was their reply
“ Hello Sian, the UK was in lockdown in May 2021 which would explain the event cancellation. We're not too sure what you're referring too?”

They still haven’t the common decency to ask people for their names or offer a contact number.
I think RIP off Britain should be contacted to look into this matter. Name and shame these scammers