I can’t believe you didn’t have the decency to let me know you had gone into liquidation, or that the show was no longer going ahead in Birmingham! I was in touch with you on 11September and was advis... See more
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SCAM SCAM SCAM SCAM DO NOT GIVE MONEY TO ANYONE INVOLVED IN THIS. This is a scam and it’s been going on for far too long. Why this person is not in jail I don’t understand. Utterly disgusting I hop... See more
Avoid at all costs!! Operating live. Absolutely rubbish. They promise loads and do not live up to expectations. Reading off the phone, poor set up and had no scientific knowledge. Paid £3000 to entert... See more
Ok set up, enjoyed it. Food/ drink were satisfactory, served quickly. Best to go with group of friends. Points to improve- premium tickets are not worth the extra - seat really uncomfortable for... See more
1.7
Bad
61 reviews
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Withholding refund
My friend booked an event in 2020 then covid hit so it was cancelled, she was then later offered a new event date, to which she took as she wanted to support the company in these times of need. The tickets arrived cheaper face value with no refund of the difference, she didn't quibble this as again wanted to support. Then that event was cancelled, there has been no communication. I personally tried with Carl last night as a mediator for my friend as this is causing stress. It was mentioned emails have been sent and she must have not seen them or missed them, there have been NO emails or communication, all these people on here can't have missed correspondence, there literally hasn't been! As this is not my friends fault they are denying a refund, they have offered to book her in for another event, but looks like they are still cancelling events. Someone on here booked an event for April 5th 2022 and that's been cancelled so why would my friend put trust on future event bookings. Too many companies these days are getting away with too much. So I will be going to trading standards and also Rip off Britain to also help future bookings for people and make sure they don't have to go through this experience either. This money is peoples hard working money and companies can't just keep for not providing a service advertised. I don't like doing negative reviews for businesses as I'm a business owner myself so I believe any issues should be resolved behind the scenes as businesses can make mistakes, but this is too much and too many people are being scammed I'm afraid. I'm a little perplexed as to how well known public figures and investors are involved in this company.
So sad to see all these other people losing their hard earned money being held by a company who shouldn't be entitled to be withholding this!
October 20, 2022
Unprompted review
Zero customer service and no refund given
Hi. ITAE group have not responded to any emails regarding our refund for the murder trial live. We have tried all of the pleasant routes to achieving a refund and have been left with no choice to contact Rip off Britain hoping that their involvement with help resolve this issue, otherwise as Citizens advice suggest tyr next step is legal proceedings. For once can someone from ITAE send me an email to resolve this.
October 18, 2022
Unprompted review
Despite numerous attempts to contact…
Despite numerous attempts to contact the company to discuss refund options, I have been ignored. Several other unhappy customers are considering contacting ‘Rip off Britain’ due to the abhorrent lack of regard for their customers. They have blocked me on social media due to my request for a refund.
October 18, 2022
Unprompted review
Reply from itaegroup.co.uk
Hello, I don't have any ability to identify you fro your review however its likely that your booking was converted to credit. Credit is not something that then is exchangeable for a cash refund.
You will be aware of the challenges over the last 24 months.
1. A legal obligation to close and stop trading
2. 14 weeks of unknown reopening leading to system failures
3. Reopening with social distancing and capacity rules
4. Low consumer confidence
5. Shielding still in place
6. Second Lockdown
7. Tiered system in place
8. Third lockdown
9. Very limited government support
10. Staff redundancies
11. Over £150,000 in refunds processed
12. Reopening delayed in July 2021
13. Omicron fears
14. Plan B introduction + COVID rising
15. Scotland restrictions reintroduced
16. National fuel shortages due to HGV drivers
17. Global supply chain disruption
18. War declared in Ukraine
19. Rising costs due to inflation
20. Energy price hikes
21. Venue bottle necks driving up venue hire prices due to recovery of lost covid events
All of these factors have been very difficult to navigate through with any kind of certainty.
Since 2021 we have delivered over 200 live events attended by over 30,000 people with another 60,000 scheduled to attend this year. We're sorry that a tiny handful of events have been affected by one or two factors from the non-exhaustive list above, these have been beyond our control.
We have emailed, updated the website and posted on socials all the way through the pandemic advising customers of their options. While closed with no income and managing staff on furlough on reduced hours weve processed over £150,000 in refunds, a further 3000 customers opted for online live streams, opted for credit or received credit by tacit consent. As per our terms and inline with industry standards there are response times which must be compiled with. It is the customers obligation to check the status of the event and to ensure they have email systems capable of receiving our electronic correspondence. Many customers may have deleted promotional material which can train mailbox systems to block, archive or send our emails to SPAM. In these instances we are not in control or therefore liable for this. Please check the terms and conditions.
We set, worked too and extended deadlines, and tried to reschedule another tour which simply wasn't viable due to dramatically escalated costs and staffing problems.
The former company is nolonger trading events, ITAE Productions has taken on some of the event concepts and is a separate entity. We have, out of good will promised to extend customer credit for a further 12 months. Credit is only valid for 12 months unless redeemed, again it is the responsibility of the customer to check, contact and redeem their credit against events in the time frames stipulated.
Credit will not be exchanged or a cash refund.
To date we have worked with over 150,000 people (pre and post pandemic) the vast majority (over 90% rate us as great or excellent).
We're sorry you are affected by the pandemic and we will do our best to accommodate you at another event.
Please note the policies around conduct in the online space available on the website. Where a person/account infringes this both online and offline will result in a ban from our social media pages. We also have the right to work with threat or abuse.
I am extending the offer to transfer your ticket to the 2022-2023 tour and this offer remains open providing you are compliant with our policies. Please get in touch through using imdoingdissection@thepostmortemlive.co.uk with your booking number, tickets, email used on the booking and the last 4 digits of the card used. From there we will locate your booking and arrange for tickets to an upcoming live show.
I am still waiting for refunds from…
Your reply is sum what irresponsible and i am not and have not ever expected a credit - you were always refunding my rockest as the first was due to the weather covered by your insurance and the second due to covid of which I requested refund so no your reply is not acceptable —— I am still waiting for refunds from 23rd Feb 2020 and 13th June 2020 murder trail which I cannot believe they are still in selling further tickets whilst I am still outstanding recompense. I have completed all the required forms and yet to see any acknowledgment or monies back into my account
October 17, 2022
Unprompted review
Reply from itaegroup.co.uk
Hello, I don't have any ability to identify you fro your review however its likely that your booking was converted to credit. Credit is not something that then is exchangeable for a cash refund.
You will be aware of the challenges over the last 24 months.
1. A legal obligation to close and stop trading
2. 14 weeks of unknown reopening leading to system failures
3. Reopening with social distancing and capacity rules
4. Low consumer confidence
5. Shielding still in place
6. Second Lockdown
7. Tiered system in place
8. Third lockdown
9. Very limited government support
10. Staff redundancies
11. Over £150,000 in refunds processed
12. Reopening delayed in July 2021
13. Omicron fears
14. Plan B introduction + COVID rising
15. Scotland restrictions reintroduced
16. National fuel shortages due to HGV drivers
17. Global supply chain disruption
18. War declared in Ukraine
19. Rising costs due to inflation
20. Energy price hikes
21. Venue bottle necks driving up venue hire prices due to recovery of lost covid events
All of these factors have been very difficult to navigate through with any kind of certainty.
Since 2021 we have delivered over 200 live events attended by over 30,000 people with another 60,000 scheduled to attend this year. We're sorry that a tiny handful of events have been affected by one or two factors from the non-exhaustive list above, these have been beyond our control.
We have emailed, updated the website and posted on socials all the way through the pandemic advising customers of their options. While closed with no income and managing staff on furlough on reduced hours weve processed over £150,000 in refunds, a further 3000 customers opted for online live streams, opted for credit or received credit by tacit consent. As per our terms and inline with industry standards there are response times which must be compiled with. It is the customers obligation to check the status of the event and to ensure they have email systems capable of receiving our electronic correspondence. Many customers may have deleted promotional material which can train mailbox systems to block, archive or send our emails to SPAM. In these instances we are not in control or therefore liable for this. Please check the terms and conditions.
We set, worked too and extended deadlines, and tried to reschedule another tour which simply wasn't viable due to dramatically escalated costs and staffing problems.
The former company is nolonger trading events, ITAE Productions has taken on some of the event concepts and is a separate entity. We have, out of good will promised to extend customer credit for a further 12 months. Credit is only valid for 12 months unless redeemed, again it is the responsibility of the customer to check, contact and redeem their credit against events in the time frames stipulated.
Credit will not be exchanged or a cash refund.
To date we have worked with over 150,000 people (pre and post pandemic) the vast majority (over 90% rate us as great or excellent).
We're sorry you are affected by the pandemic and we will do our best to accommodate you at another event.
Please note the policies around conduct in the online space available on the website. Where a person/account infringes this both online and offline will result in a ban from our social media pages. We also have the right to work with threat or abuse.
I am extending the offer to transfer your ticket to the 2022-2023 tour and this offer remains open providing you are compliant with our policies. Please get in touch through using imdoingdissection@thepostmortemlive.co.uk with your booking number, tickets, email used on the booking and the last 4 digits of the card used. From there we will locate your booking and arrange for tickets to an upcoming live show.
Resolution
Only after negative reviews on social media, Trustpilots The Murder Trial live page, Citizens advice, Trading Standards and contacting Rip off Britain did I get a reply from this company and a few days later a full refund, so I suggest anyone who is owed money do the same as I did as they can't keep getting away with this
October 14, 2022
Unprompted review
Reply from itaegroup.co.uk
Hello Brian, were not sure if theres an been an email problem but we have nothing from you in our online support desk. We are speedy at communicating with people if they use the correct channels. You will see the refund was processed as you had opted for one in the time period set out. We're glad this matter is resolved.
CRIMINALS WHO DO NOT GIVE REFUNDS AND…
CRIMINALS WHO DO NOT GIVE REFUNDS AND DO NOT REPLY TO EMAILS. CHANGE THEIR SOCIAL MEDIA SO THEY CAN GET AWAY WITH IT. DO NOT USE!!
October 7, 2022
Unprompted review
Reply from itaegroup.co.uk
Hello, I don't have any ability to identify you fro your review however its likely that your booking was converted to credit. Credit is not something that then is exchangeable for a cash refund.
You will be aware of the challenges over the last 24 months.
1. A legal obligation to close and stop trading
2. 14 weeks of unknown reopening leading to system failures
3. Reopening with social distancing and capacity rules
4. Low consumer confidence
5. Shielding still in place
6. Second Lockdown
7. Tiered system in place
8. Third lockdown
9. Very limited government support
10. Staff redundancies
11. Over £150,000 in refunds processed
12. Reopening delayed in July 2021
13. Omicron fears
14. Plan B introduction + COVID rising
15. Scotland restrictions reintroduced
16. National fuel shortages due to HGV drivers
17. Global supply chain disruption
18. War declared in Ukraine
19. Rising costs due to inflation
20. Energy price hikes
21. Venue bottle necks driving up venue hire prices due to recovery of lost covid events
All of these factors have been very difficult to navigate through with any kind of certainty.
Since 2021 we have delivered over 200 live events attended by over 30,000 people with another 60,000 scheduled to attend this year. We're sorry that a tiny handful of events have been affected by one or two factors from the non-exhaustive list above, these have been beyond our control.
We have emailed, updated the website and posted on socials all the way through the pandemic advising customers of their options. While closed with no income and managing staff on furlough on reduced hours weve processed over £150,000 in refunds, a further 3000 customers opted for online live streams, opted for credit or received credit by tacit consent. As per our terms and inline with industry standards there are response times which must be compiled with. It is the customers obligation to check the status of the event and to ensure they have email systems capable of receiving our electronic correspondence. Many customers may have deleted promotional material which can train mailbox systems to block, archive or send our emails to SPAM. In these instances we are not in control or therefore liable for this. Please check the terms and conditions.
We set, worked too and extended deadlines, and tried to reschedule another tour which simply wasn't viable due to dramatically escalated costs and staffing problems.
The former company is nolonger trading events, ITAE Productions has taken on some of the event concepts and is a separate entity. We have, out of good will promised to extend customer credit for a further 12 months. Credit is only valid for 12 months unless redeemed, again it is the responsibility of the customer to check, contact and redeem their credit against events in the time frames stipulated.
Credit will not be exchanged or a cash refund.
To date we have worked with over 150,000 people (pre and post pandemic) the vast majority (over 90% rate us as great or excellent).
We're sorry you are affected by the pandemic and we will do our best to accommodate you at another event.
Please note the policies around conduct in the online space available on the website. Where a person/account infringes this both online and offline will result in a ban from our social media pages. We also have the right to work with threat or abuse.
I am extending the offer to transfer your ticket to the 2022-2023 tour and this offer remains open providing you are compliant with our policies. Please get in touch through using imdoingdissection@thepostmortemlive.co.uk with your booking number, tickets, email used on the booking and the last 4 digits of the card used. From there we will locate your booking and arrange for tickets to an upcoming live show.
Terrible communication and Customer Service
Booked an event for 21 March 2020 (Contagion) in December 2019 as a Christmas present for family. Obviously as a result of the COVID lockdown we got notified that the event was cancelled. We received a generic email that stated we could get a refund or hold onto the tickets and they would be re-validated. Needless to say, September 2022 I am yet to receive replacement tickets, or a refund. I have emailed several times through their website, and through email addresses (hard to find admittedly) and gotten no response, despite plenty of marketing emails. This is a shame as the previous show we went to was enjoyable, but the customer service in this case has been utterly terrible. Be careful if you are buying anything with this company, I wouldn't waste my money again.
September 26, 2022
Unprompted review
Reply from itaegroup.co.uk
Hello, I don't have any ability to identify you fro your review however its likely that your booking was converted to credit. Credit is not something that then is exchangeable for a cash refund.
You will be aware of the challenges over the last 24 months.
1. A legal obligation to close and stop trading
2. 14 weeks of unknown reopening leading to system failures
3. Reopening with social distancing and capacity rules
4. Low consumer confidence
5. Shielding still in place
6. Second Lockdown
7. Tiered system in place
8. Third lockdown
9. Very limited government support
10. Staff redundancies
11. Over £150,000 in refunds processed
12. Reopening delayed in July 2021
13. Omicron fears
14. Plan B introduction + COVID rising
15. Scotland restrictions reintroduced
16. National fuel shortages due to HGV drivers
17. Global supply chain disruption
18. War declared in Ukraine
19. Rising costs due to inflation
20. Energy price hikes
21. Venue bottle necks driving up venue hire prices due to recovery of lost covid events
All of these factors have been very difficult to navigate through with any kind of certainty.
Since 2021 we have delivered over 200 live events attended by over 30,000 people with another 60,000 scheduled to attend this year. We're sorry that a tiny handful of events have been affected by one or two factors from the non-exhaustive list above, these have been beyond our control.
We have emailed, updated the website and posted on socials all the way through the pandemic advising customers of their options. While closed with no income and managing staff on furlough on reduced hours weve processed over £150,000 in refunds, a further 3000 customers opted for online live streams, opted for credit or received credit by tacit consent. As per our terms and inline with industry standards there are response times which must be compiled with. It is the customers obligation to check the status of the event and to ensure they have email systems capable of receiving our electronic correspondence. Many customers may have deleted promotional material which can train mailbox systems to block, archive or send our emails to SPAM. In these instances we are not in control or therefore liable for this. Please check the terms and conditions.
We set, worked too and extended deadlines, and tried to reschedule another tour which simply wasn't viable due to dramatically escalated costs and staffing problems.
The former company is nolonger trading events, ITAE Productions has taken on some of the event concepts and is a separate entity. We have, out of good will promised to extend customer credit for a further 12 months. Credit is only valid for 12 months unless redeemed, again it is the responsibility of the customer to check, contact and redeem their credit against events in the time frames stipulated.
Credit will not be exchanged or a cash refund.
To date we have worked with over 150,000 people (pre and post pandemic) the vast majority (over 90% rate us as great or excellent).
We're sorry you are affected by the pandemic and we will do our best to accommodate you at another event.
Please note the policies around conduct in the online space available on the website. Where a person/account infringes this both online and offline will result in a ban from our social media pages. We also have the right to work with threat or abuse.
I am extending the offer to transfer your ticket to the 2022-2023 tour and this offer remains open providing you are compliant with our policies. Please get in touch through using imdoingdissection@thepostmortemlive.co.uk with your booking number, tickets, email used on the booking and the last 4 digits of the card used. From there we will locate your booking and arrange for tickets to an upcoming live show.
DO NOT BUY TICKETS FROM THIS COMPANY
Firstly I'm disappointed to see that ITAE Group has a 2 star rating when all reviews are 1 star, how curious!
Myself and a friend bought tickets to The Muder Trial Live for May 2022. 2 days before we received an email stating it had been cancelled and that further details on how to claim a refund would be sent out. No such information was sent out. We have sent several emails and also messaged Sam Piri who I believe owns ITAE Group (correct me if I'm wrong!?) who runs these events. He also claimed refunds were being processed and now we're in August with no sign of a refund and no response to our emails. After doing more research online, I found that ITAE Group are also running Post-Mortem Live and some of those events have been cancelled with no refund issued. I also found people on Trip Advisor and Twitter awaiting refunds for both The Murder Trial Live and Post-Mortem Live, some have been waiting since 2021! I was shocked to see that there are new shows scheduled when people are still awaiting refunds. Tickets were purchased in good faith and its extremely frustrating to not have been refunded or received any communication
August 12, 2022
Unprompted review
Reply from itaegroup.co.uk
Hello, Ive checked the system for Desta Hall and theres nothing coming up -can you send your tickets, order number, email used and last 4 digits of the card to imdoingdissection@thepostmortemlive.co.uk and we'll trace this.
Steer clear
I booked my son onto an event for his birthday which was being held at his school. This was back in March 2020. Obviously it got cancelled due to covid. I initially deferred his ticket thinking it would be rescheduled. I’ve tried contacting many times over the last couple of years - an email I recently sent was returned as their mailbox was full. No rescheduled tickets have been issued, their website states only those who initially requested refunds will get them. My son has since left school and due to covid impacting on his academic life, now has zero interest in the event anyway.
It is disappointing that you cannot speak to anybody and they don’t respond to emails. A massive waste of around £70.
July 27, 2022
Unprompted review
SCAMMERS
SCAMMERS
Do not book any events under this name or involved with these people!! They take your money, cancel the events and don't even tell you or refund the money! Their customer services is non existent so you can't even teach out for information or a refund.
June 28, 2022
Unprompted review
Scam company.
Scam company.
Do not buy from these people, so many complaints, how they are still trading I do not know!
June 10, 2022
Unprompted review
Scam company
Scam company - bought tickets for one of their events which they cancelled and refused a refund. Sent me a video recording of an event and said it meant I didnt need a refund as I had a video of it. Absolute joke of a sham company, avoid at all costs.
May 17, 2022
Unprompted review
Do Not Risk It
Bought 2 tickets for myself and partner to attend on specific date. My partner's mum sadly passed away unexpectedly the day before the show, so was obviously highly inappropriate to attend at this time. Sent a number of messages which were ignored. Finally got the company's attention when I made a comment about this via their social media. Was told that we would be unable to attend a like-for-like show at a later date or receive a refund. £100 down the drain. Company does not seem to care about its customers in the slightest. Wish I'd of read the reviews beforehand.
April 25, 2022
Unprompted review
Parents scammed out of their hard earned cash
I booked an event for April 5th 2022 in my school, which was free of charge. Parents signed up students, paying around £100 each for the event. Without any warning, the event was cancelled by Claire Nicholls at itae group. I still have parents waiting for their refund, which is disgusting. No response to any emails, no contact number for the group.
DO NOT BOOK WITH THIS COMPANY AND DO NOT GIVE THEM ANY MONEY.
April 23, 2022
Unprompted review
I booked tickets in February for an…
I booked tickets in February for an event that was unfortunately cancelled supposedly run by this ITAE group/ medicplayer - we were given the choice of a change of venue or refund. I requested we be moved to another date/ venue. After multiple emails to the company over 10 weeks I still have had no correspondence. Nothing confirming we have been changed onto a different date which is closely approaching! Absolutely disgusting/ non existent customer service - no response from emails and there is no longer a direct contact number. I am very angry as I paid £150 to this company which it seems I won't be getting back... absolute SCAM and heartbreaking especially when a lot of people signing up are students/ NHS/ Medical staff who have given up their hard earned money to buy tickets.
April 22, 2022
Unprompted review
ABSOLUTELY TERRIBLE!
ABSOLUTELY TERRIBLE!
We purchased 2 tickets to the Murder Trial Live experience in 2019. We opted to transfer the funds to a future show when this event was cancelled due to lockdown. This has not happened. I have heard NOTHING from them since despite their website stating that customers were Emailed in March 2020. This is NOT the case. We have received no Emails and no response to our contact to the 'hello' itaegroup.co.uk email address which we emailed in July 2021 requesting an update on our tickets. I see that there is a live event happening locally within the next week. So I guess new customers can purchase tickets but we cannot transfer our tickets. It is ridiculous the amount of hours I have spent online trying to contact this company. They make it near impossible and then don't reply. Stay away.
April 17, 2022
Unprompted review
FRAUDULENT ACTIVITY
Same as other reviewers, took our money - happy to take more money to upgrade. No way of contacting them but when they then move the date for the rescheduled event to a day no-one can make, are totally uncontactable. Absolutely disgraceful conduct. DO NOT BUY ANYTHING FROM THESE PEOPLE
April 13, 2022
Unprompted review
I'm glad to see the other reviews on…
I'm glad to see the other reviews on this page as I too am owed money from them for the anatomy lab events cancelled in 2020 due to covid and it's now April 2022 and no word from them, no contact what so ever and I've sent them countless of communications. They are now trading as dinner and dissection and post mortem live and I would stay well away from them as well. Absolutely disgusting. So disappointed. I'm owed 6 tickets from 2 cancelled events.
April 5, 2022
Unprompted review
Murder Trial... they take your money
Takes your money, cancels event, and then never to be heard from again. Brought tickets in March 2020 and they cancelled the event soon after. Sent about 30 messages and not even one reply. A reply back or at least an email on current status would of gone a long way. Its now Jan 2022 and still nothing. Absolutely disgusting and a complete scam.
January 22, 2022
Unprompted review
Murder Trial? Only Criminals here are ITAEGROUP
ITAEGroup still owe us over £1000 from a cancelled event in 2020. Refuse to acknowledge or deal with it. Agreed to pay it back but then changed there mind. I personally wouldn't trust them with my money nor my event planning in the future. Very unscrupulous company basically criminals.
October 19, 2021
Unprompted review
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