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Rated 1 out of 5 stars

Do not use this for Windows 11 it does not work with high resultion screens. You get icons twice and sometimes 4 times as big as used in Windows 11 and there is no solution for it. As waste of t... See more

Company replied

Rated 1 out of 5 stars

I purchased a paid subscription for iTop VPN on Windows, expecting stable performance and no ads. Instead, I experienced frequent connection drops, unstable speeds, and intrusive advertising — even... See more

Company replied

Rated 1 out of 5 stars

When I'm use itop VPN for Online gaming that's provide very poor network connection 🤬. Use other premium vpn thay give best server & gaming ping under 57_80ms.But itop give all time dealy (slow) pi... See more

Company replied

Rated 5 out of 5 stars

Hello, I live in iran where almost all free and paid filters are disabled or weakened. Since the day I got to know your filter breaker I have experienced excellent and stable speed. Your company prov... See more

Company details

  1. VPN Service

Written by the company

iTop is a leading VPN provider who has broader experience in network security, and its professional experts continually explore and innovate to deliver fast, safe and stable VPN services. The mission of iTop VPN is to help people connect to the world and enjoy true online freedom.


Contact info

2.1

Poor

TrustScore 2 out of 5

249 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Like it but still needs some work.

I like it but still room for improvement. Eats battery on my Android Samsung Galaxy Note20 phone. Also sometimes gives a little trouble with calls where the person receiving the call does not hear you, luckily not a lot. Other than these 2 it's a good app. Which is why I will taste it as a 4 star.

July 15, 2021
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your review.

We do have got some feedback from our customers that the battery is getting drained fast when using iTop VPN, we are investigating and working to improve it.

For the call issue, did you get it when using WhatsApp? Would you please kindly contact us via the app feedback option so we can look into it and fix it?

Thanks and looking forward to resolving your concerns.

Rated 1 out of 5 stars

Fun fact about this VPN on older…

Fun fact about this VPN on older machines eat your CPU like hell as a ghost app. Plus after your subscription is over they spam you with ads and also why is storing my ip address?

July 14, 2021
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

This is Alison from iTop VPN. Sorry for the trouble you have had with our product.

We value the user's experience and feedback, it is our obligation to protect our customer's privacy. We promise we don't and will never store, abuse, or sell user's data. Please do not worry about privacy leaks when using our services.

What ads did you get? Our product should not take up many resources. Would you please contact our support team with more details with screenshots at https://www.itopvpn.com/support so we can further help?

Thanks for your understanding,

Rated 5 out of 5 stars

Hello

Hello
As the translator of the program to Arabic
I found the program very useful for users, including useful features for users in terms of choosing servers with many connections, canceling the ban, protecting many programs, hiding the protocol, personal protection, hiding identity, sites used, connection speed, smoothness and encryption.
Thank you to everyone who contributed to the production of this great product

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

Bad experience signed on for 2 years

Bad experience signed on for 2 years. Went through all the steps. It said invalid password. Tried various times. Same result. Tried resetting password and that didn't give me a new one. Got frustrated, cancelled subscription and went with another provider. Guess what? That one works flawlessly. I have other iobit products and they seem to work great, this one however, I wouldn't recommend.

June 7, 2021
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hi,

Thanks for your feedback and sorry for the inconveniences you have had with our product.

As we tested, all the process are OK. So first, please make sure to copy & paste the password without any space in front or at the end of it. Then please make sure to check your spam folder or junk mail to find the password resetting email.

Sincerely you can contact our support team to help you fix the issue. And we will keep improving our product and services.

Thanks for your understanding,

Rated 4 out of 5 stars

Recently I installed iTop VPN and so…

Recently I installed iTop VPN and so far all is good and fast. It does changes my ip address. Only question I have is whether this vpn app generates log when login?

May 22, 2021
Unprompted review
Itopvpn logo

Reply from Itopvpn

Dear Joe,

Thanks for your review.

We do not log your activity while you are utilizing our services, for more information, please check our privacy policy at https://www.itopvpn.com/privacy.

If you have any other concerns, please contact our support team https://www.itopvpn.com/support.

Kind Regards,

Rated 1 out of 5 stars

Why are so many "customer support"…

Why are so many "customer support" people named Allison or Alison or Jay and why do they all have Indian accents?

April 18, 2021
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello Dennis,

This is Alison from iTop Support Team. Thanks for your feedback.

Do you encounter any problems with our service or products? Actually, we do not offer telephone customer support, let alone employing someone with Indian accents. If you have any concerns, please send us more details to feedback@itopvpn and we can further assist.

Kind Regards,

Rated 1 out of 5 stars

Does it really hide you from prying Companies?

So you guys claim that (We do not log your activity while you are utilizing the Services, including your browsing history, the bandwidth you used, or how long you connected to VPN servers. We do not store your original IP address or the server IP address that you connect to.) however on the privacy policy it also stated that (iTop VPN uses Google Analytics cookies to help us understand the use of our Site by our visitors, compile reports on your website activity, and provide other services relating to website activity and internet usage. By using this website, you consent to the processing of data about you by Google.) which in reality; defeats the purpose of staying Anon, especially from Google.

March 1, 2021
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your feedback. This is Alison from iTop Support Team.

Our privacy policy is for our apps and sites, the Google Analytics cookies only used when users visit our website. If you do not want the cookies to be recorded, you may need to avoid accessing our website.

Thanks & Regards,

Rated 5 out of 5 stars

the best vpn i have tried

this is George Michael
guys i just wanted all of you to know that this vpn is actually great even in free version and vip in free version though you get 1 server, you can get epic speed on that i recommend al of you to try it

kind regards
George MIchael

February 24, 2021
Unprompted review

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