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Rated 1 out of 5 stars

Total rip off, bought the stealth bomber but it had broken wires for taillight, lcd displlay not working, no paper, 1key no tools, Paid 4k for it to drive 6 miles and pack in (controller) after a... See more

Company replied

Rated 5 out of 5 stars

Top quality scooters got the red lightning pro and it’s great drives so smooth and easy to get set up, My young lad broke my charger and they were on the ball to get me a new charger sent out next d... See more

Rated 5 out of 5 stars

A song once said "I'm on a gorgeous glide" and this is how I feel every time I step on my Dark Knight Pro Max that I bought from It's electric. Top speed of nearly 50MPH means that I now only arrive o... See more

Rated 1 out of 5 stars

Shocked with how terrible everything has been with this company. No tracking given even when asked for. No customer service. No instructions with bike. Charged import duty on delivery... See more

Company replied

Company details

  1. Electrical Appliance Wholesaler

Written by the company

We our a premium retailer of electric scooters and electric bikes based in the United Kingdom.


Contact info

3.2

Average

TrustScore 3 out of 5

60 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SCAM

SCAM. SCAM. SCAM
Took £500 of a child and it kit is not working. Does not reply. Blocks you DO NOT BUY FROM LEON CORNES. I want my money back

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Finally a trustworthy E Scooter!!

Took a gamble as I seen one guy have a bad time with tracking orders etc.. WHO CARES?! - I never had this issue and have completed plenty of floats and Grade A tricks down by the docks on this scooter and all I can say is it’s filthy little work horse, end of!

- Vick Vin

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Hello

Unbelievable product with extraordinary service. A 10/10 experience. Would highly recommend

February 21, 2025
Unprompted review
Itselectricuk logo

Reply from Itselectricuk

Thank you Pepe I’m glad you are so happy with our product . 10/10

Rated 1 out of 5 stars

Bought a dark knight scooter and when I…

Bought a dark knight scooter and when I drove it away instantly realised I had made a mistake £800 I give the guy this scooter is worth 2/300 tops it feels like it is going to snap in half at any moment and the motor is poor also it doesn’t hold a charge very well if I were any one I would stay clear of this business

February 21, 2024
Unprompted review
Itselectricuk logo

Reply from Itselectricuk

Hello Daniel please email me at itselectricliverpool@gmail.com I’m sorry to hear about this experience when did you buy from us we haven’t sold a dark knight in a long time they cost a fair bit of money and we have had nothing but positive feedback on them can I help you ?

Rated 1 out of 5 stars

Would not even give a 1 star

Would not even give a 1 star. Shocking customer service. Ordered in october, told 20 working days. Guy rang me said he didn’t have scooter in stock would I accept another I said yes, he said be there in a week. Fast forward to December 12th still no scooter. No tracking number was provided. I work full time and they attempted a delivery end of October which I knew nothing about. Messages back and forward via instagram the guy promising he will get the scooter to me by Xmas. By 12th id had enough of he’s absolutely shocking customer service so rang my bank to get money back and then he started messaging me asking why??? He issued a refund on the 16th strange he issued it after the charge back. I asked him 3 times to refund me to be filled with false promises. AVOID AVOID AVOID. Luckily my bank refunded.. if you do chance it ask for a tracking number for someone to be home

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

Shockingly bad

Shocked with how terrible everything has been with this company.
No tracking given even when asked for.
No customer service.
No instructions with bike.
Charged import duty on delivery £250.
Still chasing to get a refund for the extra import duty charge.
Bike is drop shipped straight from china.
Battery arrived a week later than bike also with no instructions and needing some in depth assembly and guesswork around how to wire bike.
We are worried about charging the bike because there is no manual - will charging incorrectly damage the battery or even worse cause fire? We don’t know as there are no instructions and seller is unresponsive.
Emails ignored.
Would never ever recommend as has been and continues to be a terrible and stressful purchase.
This is a very expensive purchase (stealth bomber 2024) and should come with much better service than is being provided.
If this is not soon resolved we will be talking to trading standards.

July 23, 2024
Unprompted review
Itselectricuk logo

Reply from Itselectricuk

We have answered every email Lucy . We provide instructional videos and have asked multiple times whether you need them and any specific information you would like to know we are happy to inform you .The bike is not dropshipped each bike is custom made to order with the finest parts I am sorry you felt this way. Please email us directly for a free gift .

Rated 3 out of 5 stars

Cracking scooter

Cracking scooter, but wait time was weeks not days had to keep emailing company, would of been nice if they had kept me informed it was going to be late. But don't let me put you off very good product for the money just don't be in a rush

April 29, 2024
Itselectricuk logo

Reply from Itselectricuk

Hi Steven , sorry for the delay on your scooter it was in the hands of dpd and they were the reason for your delay . We usually deliver them in the time mentioned on our website - drop us an email and we will compensate you with a free gift thanks.

Rated 5 out of 5 stars

Brilliant

Had a few problems with dpd but Leon was quick in his responses and more than happy to help get it sorted as quickly as he possibly could.

April 22, 2024
Rated 4 out of 5 stars

I was a bit nervous using a sight I…

I was a bit nervous using a sight I didn’t know and could not use PayPal think communication between them and customers could do with a lot of improvement but when scooter came it was perfect took 2 weeks not 5-7 days

October 31, 2023
Rated 1 out of 5 stars

Total rip

Total rip off, bought the stealth bomber but it had broken wires for taillight, lcd displlay not working, no paper, 1key no tools,
Paid 4k for it to drive 6 miles and pack in (controller) after a lot of days replies from the owner over instagram had mostly all ignore and then he said he wont fix it.

Bought 4 scooters of the guy and thats what you get lol, do not buy off him

August 14, 2023
Unprompted review
Itselectricuk logo

Reply from Itselectricuk

Hello Zagura , unfortunately we told you to not swap the controller as other controllers are not compatible with our bike but you did so anyway . We have had this discussion online and we made it clear you voided your warranty by adding parts that were not from us to the bike which is the reason why you are having issues . If you would like us to fix any of the issues at hand then we are more than happy to recommend our nearest repair station for you to bring it too thanks !

Rated 3 out of 5 stars

Slow response/resolutions

Quick delivery of the scooters, but I have tried contacting them several times regarding an invoice but get no reply. Their online chat doesn't work as well as emails and Instagram DM's not being responded to. If you have or were to have queries, don't expect a quick response.

June 22, 2023
Unprompted review
Itselectricuk logo

Reply from Itselectricuk

Hello Alice , You receive an invoice directly to your email automatically when you place you order as for the emails you have sent we replied to every single
One check your spam please . The online chat does work you have only just messaged on there the typical response time on our online chat is 3-5 hours - we reply faster on our instagram @its_electric_uk

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