Ivel Valley Bird Food Reviews 

210
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the bird food, noting that birds love the products and there is often no waste. Many appreciate the wide selection and competitive prices, finding great value in their purchases. The delivery service is frequently highlighted as fast, prompt, and reliable, with orders arriving quickly and often well-packaged. People also commend the overall service, describing it as first-class and efficient. However, some customers also noted a decline in product quality, particularly with suet products and sunflower hearts, mentioning changes in recipe or consistency that birds would not eat. Additionally, a few people experienced issues with delivery, including damaged packaging, packages being left at the wrong address, or being dumped without notification.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Order

Customers had positive experiences with order, praising the ease of ordering, swift dispatch, and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. Animal Feed Store
  2. Bird Shop
  3. Pet Store
  4. Pet Supply Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(210)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous company

This is just a fabulous company - I’ve received personal phone calls from the team when there was a problem with the delivery (not their fault) and immediate response to email queries… Plus, the bird food is top quality, too!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended by the pheasants ;-)

Impressively prompt delivery and the pheasants love it! I’ve had several orders from them now, all quickly despatched, well packed, and promptly delivered. The ingredients are top quality and the price is excellent especially on the bigger weights.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

…Good prices and a great service

I purchased a ceramic bird bath and feeder at a very competitive price. Item arrived very quickly and was well packed. They also included a complimentary summer suet packet for the birds as a little extra. They kept you informed by email from purchase to delivery. Would use again.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good stuff

I've been buying bird food from Ivel Valley for 2-3 years now.
The product is of high quality; our little visitors seem to think so. They eat it all with very little wastage.
Packaging is good and delivery is prompt.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Really great experience ordering from…

Really great experience ordering from Ivel Valley - got bird feeders, bird food and storage containers, all arrived very well packaged. I paid a surcharge due to my location but everything arrived in 4 boxes and very quickly - the majority of their competitors also had a surcharge, and the one that didn't, didn't sell everything I wanted. Their own brand bird food is superb quality. Definitely recommend this company!

September 15, 2024
Unprompted review
Rated 3 out of 5 stars

Petty with their (very few) discount offers

I used Ivel Valley for up to 10 years for all my bird food. Theirs are good quality products, which are quickly shipped and received. Whereas they were good value at the start, they became much less so at the end of the ten years. But I was loyal to them, support a British family company etc. Their loyalty points scheme was of minimal value, and I think a discount that was applicable to the products I buy only happened 2 or 3 times over the years. So when a few months ago there was a 10% discount over any £50+ order, I was very pleased. When I got to check-out, however, it turned out that the sunflower hearts I needed were one of the 2 or 3 items excluded from the offer. And all of a sudden I'd just had enough of it. Just to continue my support of their company I'd been paying quite a bit more for my bird food than I needed to for years and years. And then that petty exclusion of sunflower hearts from that discount ... No, that was it. I won't order from them again and have closed my account.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Have been using this company for a few months now and am very impressed. Yesterday at about 1400 I realised we were out of some feeds. We have a large range of birds that feed here in Norfolk and I knew they would be hungry by today. I sent a note to this effect and - our feed was delivered at 1000 this morning - could not ask for better service and the wildlife love their products. If you have a problem it is dealt with quickly, efficiently and politely - highly recommended.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great bird food with quick delivery

The bird food from Ivel Valley is always great quality and our birds love it. Ivel Valley seem to try pretty hard on the sustainability front and they also encourage the wildlife on their farm, so it's a great business to support. Delivery is always quick and, on the very rare occasion that there's been an issue, they have always put it right very quickly. Fab!

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Seed mix ,suet blocks

Had my first delivery today .and firstly it arrived on time well packaged,and there was a present of a suet Christmas tree for the birds as a thank you for my order , love that ,thank you ,and more importantly thank you from all the garden birds ,the seed mix and suet blocks ,they apselutly love it,😊great quality food ,thank you very much ,highly recommended,give this company a try ,you won't be disappointed, especially in cold weather,they all need high.energy ,high calorie and fat content to get them through the night .Lisa 👍😊

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to order ~ Great Customer Service

Easy to order - Customer Service very good - fast delivery - really great products. We have numerous bird species visiting our garden and have found that the Ivel Valley berry suet balls and berry suet rolls are the best we have found - our birds love them. They do not go hard which we have found when purchasing from other suppliers. We have used a competitor for over 15 years but recently they have changed their products and their packaging and this has resulted in poorer quality foods and products arriving damaged. We searched google for an alternative supplier and found Ivel Valley - This is our 3rd order and we will now only use Ivel Valley in the future for all our bird food supplies. Very Well Done Guys. Just a suggestion but maybe offer loyal returning customers a discount on future orders. Hope this review helps others looking for a supplier of quality bird food products.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Good range of quality products

Good range of quality products, well-priced.

Very quick delivery.

Only once had an issue with the delivery which was sorted out easily. Customer service was quick to respond and very helpful (always the mark of a good company).

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Recommended company.

Recommended company.
I switched to Ivel Valley after poor experiences with a competitor. Ivel Valley were more local and had a wide variety of seed, bird foods etc.
I'm so glad I did.
On the few occasions there has been a problem with a delivery, their customer service team have dealt with problems promptly and effectively.
They also stock a wide variety of good quality seed and other foods.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

An Excellent Company

I have been buying bird food from IvelValley Bird Food for over a year now and cannot speak highly enough of them. Over the years I moved around between different suppliers, typically due to bad service, poor product and items simply not being delivered. And so I arrived at IvelValley, and glad I did. The product is top rate, the service is spot on. I cannot fault this company in any way.

I also like how they try and grow their own bird seed rather than simply importing it from abroad.

From each and every one of my back garden birds - thank you and keep up the good work.

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

Sixth order and counting...

I wouldn't use anywhere else now for my bird food. This company make it so easy to order, you get reward points each time you order and their products are very popular with my feathered friends.
Nearly all of their products are grown/manufactured in the UK (not the mealworms) and are of excellent quality. Spend over £20 to get free next day delivery, and it really is next day, and you get a text with a time slot etc. I can't fault this company, they're so good.

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great service.

My sunflower hearts were really good quality. So much better than all the previous orders from "cheapest bird food on the web" types. Lightning delivery. Well packed in heavy paper bags. Very happy, thanks.

March 16, 2021
Unprompted review

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