Ivel Valley Bird Food Reviews 197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that birds love the food and that there is little to no waste. The delivery service is frequently highlighted as fast, reliable, and prompt, with many appreciating the quick dispatch and careful packaging. Reviewers also commend the excellent customer service and the overall efficiency of the ordering process. However, some customers reported issues with delivery, including packages being sent to the wrong address, being damaged, or experiencing delays. A few people also noted a change in the quality of certain products, such as suet logs and sunflower hearts, which birds no longer seemed to enjoy or were of lower quality.

What people talk about most

Product

Consumers find the product to be of high quality, with many reviewers praising the bird food and feeders.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of bird food and... See more

Service

People report positive experiences with service, consistently describing it as excellent and first-class.... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes and efficient delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. Animal Feed Store
  2. Bird Shop
  3. Pet Store
  4. Pet Supply Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Having reached no1 in the queue i…

Having reached no1 in the queue i still waited for 10min i then rang of and ordered elsewhere

May 26, 2026
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Hello, thank you for your review. I'm sorry about this, we were experiencing a high level of calls at the moment - I'm so sorry you were cut off due to a technical blip. I can see you placed an order in the end, but this issue won't happen again. I'm sorry again for the trouble. Kind Regards, Francesca

Rated 5 out of 5 stars

Have just placed my 2nd order with Ivel…

Have just placed my 2nd order with Ivel Valley following a recommendation from a friend who highly rates them. They provide excellent advice about each product they sell to enable their customers to make the right choice for the birds they are looking to feed. My first delivery came very quickly & was well packaged for easy storage. I also found their advice on continuing to feed birds through the summer very helpful.

May 26, 2026
Rated 1 out of 5 stars

New recipe for Suet Logs

New recipe for Suet Logs - Birds will not eat it! I have bought Insect and Berry Suest Logs for years from this company. They have now changed the recipe, texture and size for the Berry Suet Logs. They are now called Berry Suet Rolls and the birds just wont touch them at all. They seems to have far less content, totally different colour and are much softer and fall apart easily. Be warned, do not buy these as they are NOT accepted by birds!!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

First class service again

First class service again, second squirrel & starling proof bird feeder bought within the month. Highly recommend these feeders. Arrived within a couple of days & well packaged. ( top notch feeder )

May 26, 2026
Rated 1 out of 5 stars

Shopped with you for years,Because of…

Shopped with you for years,Because of your delivery service.I can with all honesty say,I will never shop with you again.Because you sell in bulk, don’t expect it to be dumped on the doorstep,no bell no knocks just dump and run.could not pick it up to get it to my door,windows all open because of weather.no excuse.

May 27, 2026
Unprompted review
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Hi Carole, I'm so sorry to hear this. We take delivery complaints very seriously and ensure they are all followed through with our account manager. I've requested more information from you, once I hear back I will contact you via email and will get this sorted for you. Kind Regards, Francesca

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