Ivel Valley Bird Food Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, noting that birds love the food and there is often no waste. Many people highlight the fast, prompt, and reliable delivery service, often arriving quickly and well-packaged, alongside excellent customer service. However, some customers noted a decline in product quality, with birds refusing certain items or finding them dusty. A few others experienced problematic deliveries, citing damaged packages, incorrect addresses, or items left without notification.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and variety of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Order

Consumers find order to be positive, with many reviewers praising the ease of ordering and fast dispatch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. Animal Feed Store
  2. Bird Shop
  3. Pet Store
  4. Pet Supply Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(209)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent birdfood

As always, the birdfood is of excellent quality - my garden birds love it - as does the squirrel! The order was well packaged and delivered within the time stated.

February 24, 2026
Rated 5 out of 5 stars

Ivel Valley fast delivery with quality products

Ivel Valley as always sent the sun hearts by DPD and these were received in good time .
The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they are required.
The sunflower hearts are enjoyed by the gold finches that were get here

February 23, 2026
Rated 5 out of 5 stars

Give them a go, your birds will thank you...

I've not sampled Ivel Valley's bird food myself, however, the flocks of birds that do try it always come back for seconds... and also thirds...

A great selection is on offer, with some great freebies every now and again too... give them a go, your birds will thank you

February 23, 2026
Rated 5 out of 5 stars

Birds love the suet balls and pellets

Birds love the suet balls and pellets. Much better quality than some shop bought suet balls and I love the choice, insects, berries etc. Very quick dispatch and safe delivery. Am a returning customer and will be back again.

January 26, 2026
Rated 5 out of 5 stars

So good I recommend Ivel Valley to everyone

The quality of the seed never changes and the next day delivery is a real help.
No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed.
I have a garden hide with multiple feeding areas set up to suit different birds.
I really do recommend to everyone even on the various online bird photography sites (and X) I use.

January 27, 2026
Rated 2 out of 5 stars

First order was before Christmas

First order was before Christmas - for 4 days, I was notified that the package would be delivered later that day - (DPD notified pack had to be signed ) so much time wasted waiting for delivery.
This last package was delivered to wrong address despite DPD having full picture and info for house. Package also badly damaged and inner bag nearly falling out. DPD are very bad couriers

January 26, 2026
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Hello David I'm so sorry to hear this, we take delivery complaints very seriously and follow these up with our account manager. Would you please be able to send some photos over of the delivery damage to our email address so we can raise this with DPD? In the mean time I'll get this complaint sent over to them. Kind Regards, Ivel Valley

Rated 1 out of 5 stars

You Bird seed was perfect delivery a…

You Bird seed was perfect delivery a nightmare dpd said they had delivered to my neighbour but left it in front of my front door in full view of the street and it got soaking wet i have told them I am not happy now they are blanking me

January 26, 2026
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Thank you for your review. I'm so sorry to hear this, we strongly recommend specifying a safe place and we can help to add safe place instructions. We do always raise complaints with DPD and they take them very seriously, so if you can get in touch via email with all of the information we can get this fed back to DPD for you. Kind Regards, Ivel Valley

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