Ivel Valley Bird Food Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, noting that birds love the food and there is often no waste. Many people highlight the fast, prompt, and reliable delivery service, often arriving quickly and well-packaged, alongside excellent customer service. However, some customers noted a decline in product quality, with birds refusing certain items or finding them dusty. A few others experienced problematic deliveries, citing damaged packages, incorrect addresses, or items left without notification.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and variety of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Order

Consumers find order to be positive, with many reviewers praising the ease of ordering and fast dispatch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. Animal Feed Store
  2. Bird Shop
  3. Pet Store
  4. Pet Supply Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(209)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The product is excellent but polypropylene sacks not liked.

The product is excellent – and organically grown in England.
But the polypropylene sacks are a nightmare. It is difficult to scoop from them, they do not hold their shape and fragments of the fabric end up on the ground, so that the earth becomes contaminated with plastic.
Please could you revert to the very strong paper sacks?

December 28, 2025
Rated 1 out of 5 stars

DPD were appalling but even though we…

DPD were appalling but even though we think Ivel Valley are great the remediation on this was and still is poor.

November 24, 2025
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Hello Doug, thank you for getting in touch. I'm sorry to hear this. I can see that DPD are currently investigating the parcel and its whereabouts, please be assured that we will be in touch shortly to resolve this - you will not be left empty handed. Kind Regards, Ivel Valley

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