Ivel Valley Bird Food Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the bird food, noting that birds love the products and there is often no waste. Many appreciate the wide selection and competitive prices, finding great value in their purchases. The delivery service is frequently highlighted as fast, prompt, and reliable, with orders arriving quickly and often well-packaged. People also commend the overall service, describing it as first-class and efficient. However, some customers also noted a decline in product quality, particularly with suet products and sunflower hearts, mentioning changes in recipe or consistency that birds would not eat. Additionally, a few people experienced issues with delivery, including damaged packaging, packages being left at the wrong address, or being dumped without notification.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Order

Customers had positive experiences with order, praising the ease of ordering, swift dispatch, and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. Animal Feed Store
  2. Bird Shop
  3. Pet Store
  4. Pet Supply Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(209)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

iI noticed that there was a discount on buying 144 suet logs, which made them cheaper than anywhere else. And since it was my first purchase with Ivel I was given another discount.
And they arrived within 2 days.
Only downside was that there wasn't any packing in the large box, causing soon of the logs to break free,

September 25, 2025
Rated 1 out of 5 stars

Ivel Valley no more!

I have been buying bird food from IV for many years and was always happy to pay a premium for top quality food. Last deliver, the sunflower hearts had gone down in quality and I assumed that it was a bad batch. I have recently placed another order and was suprised to get an email from Ivel Valley saying that I had signed up to an mailing list for a company called The Garden and Home Trading Company in Preston. At the same time, Paypal confirmed that I had just made an order to the same company, not F.B.Parrish which is Ivel Valley.

I have now received the seeds and the quality is very poor. The sunflower seeds are 50% chips and dust and the packaging is plastic.

On doing a little digging, it appears that Parrish have sold the company and this new company is using the name and original marketing.

On the basis of the quality of these seeds, I will not be using them again!

July 31, 2025
Unprompted review
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Hello, we have tried to contact you for more information on your review or for an order number but we have not received any response. We have no record of your purchase. If you are able to get in touch we can help with your query. Kind Regards, Ivel Valley

Rated 5 out of 5 stars

Right stuff on time

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden proper, high-quality food. There are no cheap fillers, just premium ingredients, and their suet is homemade and tested on their Bedfordshire farm. You can really tell the difference — the birds absolutely love it! It feels good knowing everything is sustainably grown and backed by experts, so I know I’m giving them the very best.

August 7, 2025
Unprompted review
Rated 3 out of 5 stars

Delivy

Delivery can often be confusing with some items coming in 2 or 3 days then another the day after,giving the impression that some items were missing.

August 25, 2025
Rated 5 out of 5 stars

Perfect as always

My fat balls were actually delivered on Sunday the 7th. As always, in perfect condition and the birds can't wait to eat them.

September 8, 2025
Rated 4 out of 5 stars

Offer before, not after

No problem at all with the website, the quality of the bird food or the delivery. My only issue is that as soon as my order is delivered, I received an offer of 20% or something. If only I could use it before it expires. I have just received my order, the offer is too late!

August 20, 2025

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