Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more
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Review summary
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I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more
Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more
When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!
Company details
Written by the company
Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.
Contact info
London, United Kingdom
- ivormairants.co.uk
4.3
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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happy with my purchase
happy with my purchase, happy with the process to get my instrument. I live in Los Angeles (usa)
July 23, 2025
First class
The company were swift and helpful, not only with the sending of my item, but also with the after service.
The item arrived packed, with impressive protection around it.
July 29, 2025
Vintage Reissued J74 Bass
Bass arrived within 2 days. Excellent condition, pretty much as new. Setup was very good, playable out of the box. Just tuned it up and gave it a few minor tweaks to get the intonation spot on and the action how I like it.
July 25, 2025
Good Experience
Must admit had waited a long time for item to come into stock, but once I was able to order, it was easy to do so and the item delivered quickly with predelivery advice on time and day. Good experience.
July 22, 2025
Great product beautifully packaged
Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no tracking info until the "we are on our way" message.
July 22, 2025
As described and fast delivery
July 7, 2025
Was going to knock this review down a…
Was going to knock this review down a few stars for the long delivery time but because of the help from Tom and the gem of a little ukulele I've decided against it .thanks to all.
July 16, 2025
All good
All good, very pleasant to deal with.
Dealt very professionally with a small technical hitch with my order. Round of applause for Tom!
July 16, 2025
Prompt delivery and friendly service
Prompt delivery. A minor problem with the item was quickly resolved. Excellent friendly service.
June 12, 2025
my order was dealt with very quickly…
my order was dealt with very quickly and delivered within two days. I e mailed them with a query and they sent a solution straight away first class service .
June 23, 2025
Poor to No set up of fret king guitar before shipping.…
I was told the guitar was being set up before being shipped. It was not set up at all. I am likely to return this item because of the string buzz that occurs on the low E string and fret/neck issues when bending B string past 12th fret. It was also shipped with old strings.
June 24, 2025
Price and delivery and a speedy…
Price and delivery and a speedy response to questions.
If you want a suggestion, can I suggest you take a long hard look at your website. It is jerkie, jumbled and some of the links are not connected. I tried several times to register the product, but with great difficulty. I also had the error message when I looked for the "technical" link suggested by the warranty cards.
June 23, 2025
As per my previous
As per my previous.
'People buy from people', Tom has ensured I'll be back as and when I'm looking for something.
Plus, I must add, I do like Vintage guitars and have since purchased a VR6 12 string which I collect this coming Saturday. I will buy more over time.
June 19, 2025
Amazing customer service
Great product and the most AMAZING customer service i have ever experienced!
Cannot recommend highly enough!
May 29, 2025
Efficient and speedy service.
June 9, 2025
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