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See what reviewers are saying

Rated 1 out of 5 stars

OMG! This dead casino site shows 9.9 reviews. This is a completely dead casino! I'm sure - such reviews are collected from relatives, friends or employees! This is absolute death. Only those who... See more

Rated 1 out of 5 stars

Another crypto casino running riot. No genuine reason as to why they will not pay out my winnings. They refer to fictional T&Cs which simply don't exist on their website. Similar to other revie... See more

Company replied

Rated 1 out of 5 stars

I am a recreational gambler and came across this gambling app. If you're from ontario, Canada, i would highly recommend you avoid Iwild. While playing, a random error will occur called a cashier err... See more

Company replied

Rated 1 out of 5 stars

Again I find myself writing a review which I find so difficult iwild have given me a review of when I will get my withdrawals. 7 days for the first and over 10 days for the next only to be told it’s d... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT DEPOSIT OR EVEN SIGN IP TO THIS…

DO NOT DEPOSIT OR EVEN SIGN IP TO THIS SCAM SITE! Please do not trust this casino with your money or even details, I signed up and deposited as normal. Upon winning I tried to withdraw and was told I needed to send bank statements, utility addresses etc and when sending things over they just ask for more and more to avoid paying. I then had my deposit bonus removed from my account (whilst playing) and the refused to reinstate it due to an "error" but never gave me a reason. The "live chat" only consists of AI bots that repeat the same thing over and over again providing absolutely no help and to top it off they removed all further deposit bonuses from my account without any warning. once I went through all of this I had around €100 left in my account which quickly went to zero (20 cent spins) with no bonuses big wins anything it's as if they turned my Rtp down due to complaining. Biggest scam I have ever used try elsewhere.

December 7, 2024
Unprompted review
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Reply from -

Dear Zack,

Thank you for your feedback and we apologize for any inconvenience. We value your opinion and understand your disappointment. We adhere to strict security standards and are required to carry out KYC procedures to protect your data. We always strive to provide a transparent and fair gaming environment.
If you encounter any issues, please contact us via email so that we can look into your case and help you resolve the situation.
We hope to restore your trust and confidence in our services.

Best regards,
iwild casino representative

Rated 1 out of 5 stars

I deposited money after being told my…

I deposited money after being told my account was verified. When I won a small amount, I decided to withdraw it. I submitted a withdrawal request, and after a day, the money appeared in my account. However, I received an additional KYC (Know Your Customer) request via email. I sent all the required documents, but then they asked for more. I complied and sent everything again.

Despite this, the KYC team at this company worked at a snail’s pace and still claimed there were issues. After four days of waiting with no progress, I was, of course, able to cancel my withdrawal. Unfortunately, like many gamblers, I gave in to temptation and lost everything within an hour. It’s clear the casino’s management designs their system to exploit people struggling with gambling addiction.

I permanently locked my account on this trash site and you should be avare before depositing here.

Never play here. If you see positive reviews, they are likely fake and exchanged for free spins. These free spins come with a 50x wagering requirement and a maximum win of only €100. Casinos operating under those useless Curacao licenses should be shut down

December 8, 2024
Unprompted review
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Reply from -

Dear Kevin,

Thank you for your feedback. We understand your frustration and regret that your experience did not meet expectations. KYC procedures are mandatory to ensure security and compliance, and while delays can occur, we always aim to process requests as efficiently as possible.

Additionally, we want to clarify that the wagering requirements you mentioned are not part of our terms. We strive to provide fair and transparent conditions for all promotions. Your perspective is noted, and we will continue working to improve our processes and player experience.

Best regards,
iwild casino representative

Rated 1 out of 5 stars

Mostly its a scam!

Kyc and support are not responding to the questions at all. For example how long will take to verify all the extra documents which where send as aditional info, what else I need to do to make or etc.

November 22, 2024
Unprompted review
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Reply from -

Dear Zan,

Thank you for your feedback. We are sorry to hear about your concerns and would like to address them directly.
Our KYC verification process is designed to ensure a secure gaming environment for all our players. Please note that once we receive the required documents, the verification process typically takes up to 24 hours. If additional information is needed, we will notify you promptly via email.
For any specific questions, such as the status of your verification or further steps required, our live chat support team is always available to assist you in real-time. We strive to provide clear and timely responses to all inquiries.
We appreciate your patience and are committed to resolving any issues you’ve encountered. If there is anything further we can do to assist you, please don’t hesitate to reach out.

Best regards,
iwild casino representative

Rated 1 out of 5 stars

Iwild casino DOES NOT respect their own…

English bellow.

Joueur de la France, de la belgique, de l'Afrique et du Quebec PORTEZ ATTENTION A CE MESSAGE . ( traduisez avec un program translate ) Ne perdez pas 1850 $ comme moi de ce casino hyppocrite et sans respect de leur propre regles tel qu' ecrites sur leur site en version traduite.

UPDATE: Iwild casino has answered, as seen bellow my review. Nice words for here . No àction or repair. And VERY diffrent from the emails they have sent me today.
All non english speaking players be fully WARNED. Iwild casino will take your wins with any means they can find such as in my case where i am told that the french rules and in all other translated languages on their websites may well have misleading or completly wrong rules and the casino gets to pick which one of their rules is right and which one is false. To their advantage only. Their answer bellow is very hypocrite of them because on trustpilot. But in emails i get a very different tone from them and i am told a very different reason and oponion from them.

DO NOT LOOSE YOUR WINS TO IWILD CASINO. If you dont understand complexe legal terms in english and trust their translated version you will regret it and loose your wins. In my case 1850 $

Shame on you Iwild. Blacklist for this casino is well deserved and will come soon in many countries . Trust me on this.

Iwild casino DOES NOT respect their own rules written by them on their website.

I am a french canadian and i was offered 50 free spins with 40x wagering. I read on their french website in the bonus terms section the rules for free spins. Art 1.3 says that there is a limit of 150 $ in wins and that any surplus will be CREDITED to the player. These are the exact words written by iwild in the french website, in the bonus terms section. I end up with 2000 $ in wins after wagering is completed. Then in a second my cash balance goes down to 150 $ and the remaining 1850 $ is gone. I contact support and ask them why the surplus is not credited to me as written on their rules i read before activating the free spins and all i got was that on their english website the rules for free spins in Art. 1.3 say that exceeding wins after 150 $ are deducted from the account. I did not read the rules in english because i speak and read in French. And on the french website it is clearly written that surplus after 150 $ is CREDITED to the player. This means given to the player.

All french players who experienced the same situation as me are affected by this and their wins exeeding 150 $ are ot credited but deducted.

Perhaps there is a mistake in the words on their french website for Art 1.3 in bonus terms but it is not fair that players should be treated differently than what they read in iwild casinos rules as seen on their website .

I tried to explain this to them but all i got was that i should have read the rules on their english website . I am french and i can not read so good in english This is WRONG of them to not respect the rules a player sees on their website . I want my wins credited to me . Otherwise i will contact gaming authorities in France and Canada and i will inform the french communities on gambling social medias, as done here. Lawsuit from french players who experienced the same situation....?

Casinos are very strict on rules when it comes to players not respecting them. They should do the same for themselves .

DO NOT TRUST a casino that does not respect their own written rules but they impose these rules very strongly to
player but for the casino's advantage only.

Bob. Welch
Québec . Canada.

November 19, 2024
Unprompted review
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Reply from -

Dear Bob,

Thank you for taking the time to share your concerns. We sincerely apologize for the situation you’ve described, and we deeply regret the frustration it has caused.

We understand that the issue stems from differing bonus terms between our main website and a mirror version. This inconsistency should never have occurred, and we take full responsibility for ensuring that all versions of our website reflect the same clear and accurate information.

Our team is already investigating this matter to identify how and why such a discrepancy happened. Transparency and fairness are core to our values, and any differences between sites undermine the trust we work hard to build with our players.

We encourage you to share screenshots or any documentation that supports your claim, as this will assist us in resolving your case more quickly. In the meantime, your feedback has been escalated to both our technical and compliance teams to address this issue and ensure alignment across all website versions moving forward.

We appreciate your patience as we work to make things right. Our goal is to provide a fair gaming environment, and we are committed to resolving this matter in a manner that reflects that commitment.

Best regards,
iwild casino representative


P.S.
In case of any doubts about the payment of bonuses or other rules, you can review the General Terms and Conditions and see that in rule 9.7. the main meaning and explanation of the bonus is mentioned.

9.7. The maximum allowed amount for withdrawal which has been won from casino bonus free spins is €100. If the withdrawal amount exceeds allowed amount, the player will receive €100 and rest will be charged from player’s in accordance with the bonus policy.

We apologize for your misunderstanding.

Rated 1 out of 5 stars

They Scammed Me!

This company is an absolute scam, and I feel obligated to warn others about their unethical and fraudulent behavior. My experience was a complete disaster.

I deposited €100 and was fortunate enough to win €450. Naturally, I was excited to withdraw my winnings, but that’s when the nightmare began. Instead of processing my withdrawal, they started asking for my IBAN and other personal information. For nearly 10 days, they kept dragging the process out, sending emails back and forth, requesting additional details, and making it seem like they were preparing to pay me.

Then, out of nowhere, they closed my account without providing any explanation. No warnings, no justification – just a sudden shutdown. When I contacted their support team to ask what had happened, all I received were vague, generic responses that completely ignored my concerns.

To make things worse, they not only stole my €450 in winnings but also left me in the dark about what happened to my original €100 deposit. It seems they’ve taken that too. The entire experience was a calculated effort to scam me – first by luring me in with the promise of winnings and then stealing both my deposit and my winnings.

This company’s practices are incredibly shady. They waste your time, take your money, and then hide behind their support team, who clearly have no intention of helping you. Everything about this screams SCAM.

If you’re considering using their services, don’t make the same mistake I did. Save yourself the frustration, disappointment, and financial loss. There are plenty of legitimate companies out there – this one is NOT one of them.

I sincerely hope this review helps others avoid the trap I fell into. Companies like this should not be allowed to operate. They prey on people’s trust and then shamelessly steal from them. Stay far, far away.

November 20, 2024
Unprompted review
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Reply from -

Dear Markus,

Thank you for your feedback. We are truly sorry that your experience with our casino did not meet your expectations and would like to clarify the situation in order to find a solution.
According to our rules and procedures, we are required to carry out standard account verification to comply with anti-fraud and money laundering requirements before processing a withdrawal. This may include a request for IBAN and other details necessary to verify your identity and process the transaction.
We understand that the verification process may cause inconvenience and we apologize for the delay. The closure of your account may have been caused by inconsistencies in the details provided or a violation of our rules, but we are committed to finding out the reasons and providing you with a clear explanation.
Please contact our support team by email and attach all available information so that we can promptly review your case. We guarantee that we will give this matter our utmost attention.
Thank you for your patience.

Best regards,
iwild casino representative

Rated 1 out of 5 stars

This site should be closed and owners prosecuted

This site should be closed by authorities. The most disgusting experience in my gaming life. They keep reversing your withdrawal without any reason hoping you will play it and lose it.
Very miserable site🤮

November 7, 2024
Unprompted review
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Reply from -

Dear Player,

Withdrawal cancellations can occur for various reasons, but we assure you that we always try to help our players. All you need to do is contact the live chat or our email and your request will be considered and a direct explanation will always be provided.

Best regards,
iwild casino representative

Rated 1 out of 5 stars

Withdraw

I made a withdrawal 8 days ago after they asked me for a lot of documents. Then, after they told me that everything was fine, they approved my withdrawal. Only the money did not reach me, telling me that my bank refused the transfer. I am more and more convinced that this casino is a mafia group. I sincerely recommend you not to play at this casino.

October 24, 2024
Unprompted review
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Reply from -

Dear Player,

You can easily coordinate this infident with our financial department. In case the funds were actually sent but your bank did not accept the funds, please contact your bank directly and clarify the situation. We are a licensed casino with official payment systems.

Best regards,
iwild casino representative

Rated 1 out of 5 stars

Casino scam Don't waste your money

October 28, 2024
Unprompted review
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Reply from -

Dear Ante,

We are sorry to hear that you have formed such an opinion, but perhaps you can contact us by email and we will try to solve your problem.

iwild casino representative

Rated 1 out of 5 stars

Don't waste your money

You cannot claim your winnings from bonuses or even your own original deposit unlike every other online casino site. This is garbage. I have also had money deducted from my winnings as it was "their" money from bonuses. I played this site for some time and am so disappointed but I am out and done, Canada has better sites, Betty Casino, Only Win and so on - go try them instead - you will get ALL the money you win, even bonus money!!!

October 20, 2024
Unprompted review
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Reply from -

Dear Player!

Please let me to explain this situation to you and make it clear to you.
Bonus winnings are always available for withdrawal, subject to the restrictions on the rules, which you can read in the "Bonus terms" section.
As for the initial deposit, in accordance with the AML policy, it must be wagered.

Best regards,
iWild Casino Team

Rated 1 out of 5 stars

WITHHOLDING WINNINGS = UNETHICAL SCAM

I had a bit of a run around with their KYC procedure, even tho I submitted all the proper docs, finally they verified me, and sent me a small portion of my winnings.
Now they are withholding my winnings and won’t release them. I am not sure what else to do as I cannot get any response about it. I feel like they withhold any winnings so that people will get frustrated and play them all back to the casino. This is very unethical. These casinos make boatloads of money from people and yet still act like this. Shameful.

This site will not let me post my email, but you already verified me and sent me a small portion of the winnings, I only use my debit card/chequing account on the site. And this was already all sorted out. Now it is purely just that you are withholding the winnings. My username on the site is PLAYER6161173. If this can be sorted out, I will delete this review, but I’m guessing you are either going to delete my account, or just continue stalling on my fair wins. This small amount of money should not be such an issue for a casino. The response this casino gave below is a complete 100% lie, what a joke.

October 21, 2024
Unprompted review
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Reply from -

Dear Player,

As far as we can see from the moment of your complaint here, the funds in your account are being withdrawn without any problems.

Best regards,
iWild Casino Team

Rated 1 out of 5 stars

What a joke of a site lol asking for…

What a joke of a site lol asking for pictures of the front and back of my bank card so that I can withdrawal my winnings , would advise everyone to stay well away from this site iwildcasino.uk

October 21, 2024
Unprompted review
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Reply from -

Dear Player,

According to the Terms and Conditions:

When verifying your account you must provide copy of the credit/debit card in color that was used to replenish the balance (both sides). It is necessary to hide the middle 8 digits of the card and the CVV code.
Also, the financial department has the right to request additional documents for verification in accordance with the standards.

Best regards,
iWild Team

Rated 1 out of 5 stars

Stay away from this scam site

Stay away from this scam site, you will never win here

October 15, 2024
Unprompted review
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Reply from -

Dear Player,

We are sorry that the game did not bring you the desired results, but the result of the game does not depend on the Casino. The return of all games is configured on the side of the providers (providers) of these games. All games in our Casino are licensed products from global developers. The result of each game round depends solely on luck and chance.

Best regards,
iWild Team

Rated 1 out of 5 stars

I was charged a extra 200 combined on…

I was charged a extra 200 combined on three separate credit card deposits by a third company party they use to process the deposits They claim no fees, and that I should contact the provider they used to get my money back. What a joke .

October 1, 2024
Unprompted review
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Reply from -

Dear Player,

Please be advised that we do not charge any deposit fees. The fee is charged by your bank or the method you use to make the deposit.

Best regards,
iWild Team

Rated 2 out of 5 stars

Wont pay my winnings to the same bank that i deposited with

I deposited with my Revolut card, when perfectly

And when i tried to withdraw to Revolut they said i cant use an IBAN that have LT(wich is revolut IBAN in the whole europe)

Tried Mifinty, but told be i had to use the same method as the deposit, wich funnily is Revolut.

They are trying to tell me that i have to use a IBAN from my Country, but since banks are bound by law not recive money from online casino i cant.

Anyone got any tips?

October 8, 2024
Unprompted review
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Reply from -

Dear Player,

We recommend you to get in touch with our Financial department Team by e-mail kyc@iwildcasino.com and we sure that the issue can be solved!

Best regards,
iWild Team

Rated 1 out of 5 stars

Stole over €616 from my account!

This company are just after removing €616 from my account. That was my balance after winning, you have been warned! Money gone from my account! Above stands

September 28, 2024
Unprompted review
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Reply from -

Dear Thomas Mc Grory,

Thank you for your feedback. We are very sorry to hear about the situation with your balance. It is possible that the funds were withdrawn due to the maximum withdrawal limit from the bonus, which may have affected your funds. Please contact our support team and we will definitely look into this issue and provide you with all the information you need.

Your satisfaction is very important to us, and we hope to help you resolve this issue.

Best regards,
iWild Team

Rated 1 out of 5 stars

worst casino in the world

worst casino in the world. guys even don't try to win there. your chance are 1%

September 28, 2024
Unprompted review
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Reply from -

Dear Kostja ppp,

We do understand your frustration. But you also realize that winning at a casino is just a matter of chance. Perhaps you should change your strategy or try a different game. You can try live games. On our part, we do not influence the return and RTP is adjusted only by the gaming provider.

Best regards,
iWild Team

Rated 1 out of 5 stars

Does not payout winnings

My account was verified. All documents were approved until I tried to cash in my winnings. Tried three times. No funds deposited.
Issue, I have a new debit card attached to my bank account. The same one used to deposit the funds associated with the winning.
Because I couldn't provide my old bank card, they would not issue the winnings.
Very sketchy. I will be filing a formal complaint with the authorities and asking for the funds deposited with the new card to be refunded.
Do not use this site unless you want to throw all your money away including your entitled winnings.

September 24, 2024
Unprompted review
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Reply from -

Dear Karen Crippen,

Thank you for your feedback. We are very sorry to hear about your difficulties with the withdrawal of funds. We understand that this can be frustrating, especially when the documents were previously approved. Please contact our KYC department at kyc@iwildcasino.com to get assistance with your situation with a new bank card and the withdrawal process. Please note that KYC has the right to request additional documents for verification for security purposes. You can also update your information through KYC.

We strive to provide the best experience to our players, and your feedback is important to us.

Best regards,
iWild Team

Rated 1 out of 5 stars

Please avoid this site.

Please avoid this site.

Revolut bank refused acceptance of my withdrawel from Iwildcasino as they arnt a trusted bitcoin trader. I lost my winnings and my withdrawel I asked iwild by email for assistance and they’ve just ignored me. I’ve also asked them to permanently close my gaming account and it still remains open.

Please avoid this site.

September 24, 2024
Unprompted review
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Reply from -

Dear Gordon,

Thank you for your feedback. We are very sorry to hear about your withdrawal situation. We are committed to ensuring the security of all transactions and we only work with trusted payment providers. Please contact us at support@iwildcasino.com and we will do our best to assist you with your account closure request and any other issues.

Your opinion is important to us and we look forward to the opportunity to assist you.

Best regards,
iWild Team

Rated 1 out of 5 stars

I would not trust this website

I would not trust this website, they have no issues accepting your deposits, but as soon you try to withdraw any money they just keep requesting information. They even provide screenshots of what they want and you post the exact same thing but they still reject it.

September 19, 2024
Unprompted review
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Reply from -

Dear Frans,

Thank you for your feedback. We are sorry that you had difficulties with the withdrawal process. Our KYC department works in accordance with all standards to ensure the security of transactions. If your documents have been repeatedly rejected, please contact us directly at kyc@iwildcasino.com - we will promptly review your application and help you complete verification as soon as possible. Perhaps some of the information does not match, but we will help you figure it out.

Best regards,
iWild Team

Rated 1 out of 5 stars

Same as cosmic,rollino and snatch casinos

nasty evil site , made me wait 2 weeks for 1200euro then close account, they never EVER pay on time they use every stall tactic imaginable and twice I request to close account if you spend a lot they will make the odd payment eventually but if you win more than you deposit your account is deemed fraudulent.
They say I abused bonuses when every bonus was cancelled.
On the game holy diver if you collect a crystal and exit game and reload game your progress is wiped and they kick you out games knowing this.

I'm sickened and disturbed by this casino to the very bones.

September 19, 2024
Unprompted review
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Reply from -

Dear nicky goldstein,

Thank you very much for your review and for sharing your experience! We are glad that you enjoy playing with us and that you appreciate our bonuses and support. Also, thank you for your understanding regarding the withdrawal process – we do our best to make it as fast and convenient as possible.

We look forward to seeing you again and continuing to provide the best gaming experience with daily bonuses and a great selection of games!

Respectfully,
iWild Team

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