Jack Henry Group Reviews 

468
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Quality business that provides an outstanding service. Simon went above and beyond to help me get my car on a tight turnaround and made it an enjoyable experience from start to finish. Highly recommen... See more

Rated 5 out of 5 stars

I honestly couldnt of had a better experience! Me and my son were welcomed and made to feel so comfortable at Jack Henry. The buying experience was relaxed yet extremely professional. I purchased a us... See more

Rated 5 out of 5 stars

My wife and I had an excellent experience at Jack Henry Group. I had spotted a lovely limited edition DS DS3 on Autotrader and when I called the dealership they were able to arrange a same-day viewing... See more

Rated 5 out of 5 stars

Browsing for cars I find interesting, came across Jack Henry Group. Initially made enquiry through Simon, really nice guy, knows everything about his stock and more, I never leave many reviews but cou... See more

Company details

  1. Car Dealer

Information provided by various external sources

Jack Henry Group is a family run business based in the heart of the Kent country side supplying a range of cars including Porsche, BMW, Mercedes, Audi, Landrover Having over 45 years' experience within the motor trade enables us to hand pick only the finest quality of second hand vehicles ranging from small run-arounds to prestige 4x4's. Over the years we have built very strong relationships within a network of dealers in the market meaning we can also source any car that you may have in your sites. Working from a 300 year old farm we are far from the normal dealership you will come across. One characteristic we pride ourselves on is our attention to detail when it comes to customer service. Every customer is different and has individual requirements which is why we operate an appointment only service, whereby a member of our team can provide you with a one to one meeting; as we understand how important your next vehicle purchase is. Most of our vehicles are available to be purchased on a flexible finance package to meet your specific needs. To enquire about further finance details on any of our vehicles or simply need a price on your part exchange - please get in touch with one of team on 01622 844479


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(468)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow what can I say let’s talk Paul

Wow what can I say let’s talk Paul
I’ve just got married and only changed my name on my bank so accepting finance with old id was a problem 9.05 next morning Paul had it sorted
But what amazed me was …. How can a 5 year old car look better than the day it originally was collected from a dealership
Well every car we looked at there was just like that
Thanks Paul and all you team I’m over the moon with the car

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Dealt With Simon Ward

Dealt With Simon Ward - lovely guy really helpful. Car is great, couldn’t ask for a better service. Recommend highly.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes 350SL

Buying a car from Jack Henry Group was the easiest I have ever enjoyed. Simon Ward was very informative & made the purchase a delightful experience.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience buying my Range…

Fantastic experience buying my Range Rover Velar from Jack Henry Group. I dealt with Simon who was professional, honest and great to communicate with throughout. The distance sale process was smooth, delivery was on time, and I was able to inspect the car before completing payment which gave me confidence. Very pleased with both the car and the service. Highly recommend.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I came to Jack Henry with two cars in…

I came to Jack Henry with two cars in mind, one with them and one with another seller. Jack henry was my first visit and were exceptional from the get go. I was taken care of by Simon Ward and I cannot thank him enough! For his honesty, patience and trustworthyness.

Spoiler- I didnt view the other car, I knew immediately this was the one for me, not just because the vehicle was outstanding, but because Simons customer service was outstanding. I trust the garage implicitly.
Poor Simon fielded me badgering him for the next week on items I wanted to check, and Simon responded to them all with grace and assured me everything was taken care of.
The car arrived pristine and with everything promised, plus a little pressie to keep it nice and clean 👌
Can't rave about the garage (and simon) enough! One very happy customer. Sorry I was so high maintenance!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a new car from Jack…

I recently bought a new car from Jack Henry, and the entire experience was excellent from start to finish. Simon was professional, knowledgeable, and genuinely helpful throughout the process.

Everything was handled smoothly and efficiently, and Simon made what can often be a stressful process feel easy and enjoyable. I’m extremely happy with my new car and confident I made the right choice thanks to his guidance.

I would highly recommend Jack Henry to anyone looking to buy a car—you’ll be in great hands with Simon at Jack Henry.

Ben

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Car Purchase

Simon at Jack Henry made the whole front to back process both simple but also enjoyable. From helping with finance to explaining each step of the process. Would recommend to anyone

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great family business!

I checked out this company as much as I could as never dealt with them before and they turned out to be excellent from start to finish. When I arrived in their area they seemed very established, they have an impressive service centre nearby. Simon was professional, prompt and reachable the entire time. Even helpful after was all paid up. I would buy from them again!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Had an Audi A1 delivered today

Had an Audi A1 delivered today, the gentleman who delivered was fantastic completing the deal with us after a long drive to Suffolk. Thanks to Simon who was a true professional throughout. Great company to deal with and my daughter loves her new car! Thankyou 😊

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

excellent to deal with

Simon is excellent to deal with, made the entire process very straightforward keeping me informed of all the steps involved and not putting any pressure on for the sale and was always quick to reply to questions. I would highly recommend them to anyone considering a purchase.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was helped and supported throughout…

I was helped and supported throughout the entire purchase of my new car. I never once felt pressured into a deal or felt pushed to make a decision. Simon at Jack Henry Group supported me throughout and was so helpful, talking me through each step and helping me with any questions. Thank you so much for Simon for making the purchase of my new car so straight forward.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

From the initial phone call, Simon was helpful, professional, this was our first time buying a car online and he made it so easy. Simon explained the process and everything happened as he said. He was amazing responding quickly to any questions we had and getting the car prepared for delivery.
I would recommend Jack Henry Group and Simon to anyone looking for a car, customer service before and after purchase has been stunning. Thank you.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience from the start

Simon responded to my initial enquiries super quick. I found him pleasant and easy to chat with. What I particularly liked was that Simon took my interest seriously, giving me the opportunity to test drive it. After the viewing, I was left to contemplate without any hassling from Simon. This I feel is the right way to sell a car. Ultimately we settled on a deal and the car was delivered very nicely to my doorstep. At the same time my trade-in vehicle was picked up. It was a very pleasant experience from beginning to end. I would highly recommend Simon to anyone interested in one of the beautiful cars at Jack Henry's and would be happy for his assistance again.

October 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look