Spa Motors (mid wales) limited Reviews 498

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the purchasing process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear communication, efficiency, and overall positive customer experience. Reviewers are particularly happy with the product quality and the seamless user experience. However, some customers also noted issues with car preparation, such as discrepancies in mileage or problems with parts like windscreen seals or oil leaks, even after a full service was supposedly performed. A few people also mentioned that the company was not registered with the motor ombudsman.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the great selection of vehicles... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

My daughter, her husband and myself arrived back in the UK needing 3 family cars. Elliot took the time to listen to each of our needs which were all different and showed us each multiple options poi... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

Simon who dealt with us was not pushy,we were left alone to look around,Simon answered all our questions ,and deciding to buy a Škoda karoq the items we picked up on were addressed.the car was service... See more


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Joe for your patience and help.

We recently purchased a Ford Kuga for my father-in-law, and the whole experience with Joe was fantastic from start to finish. He was incredibly patient, helpful and knowledgeable, taking the time to walk us through all options. My father-in-law is over the moon with his new car and I wouldn’t hesitate to recommend Joe at Spa Motors to others.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Top class experience

Whole experience from start to finish was top class. We went knowing what we were looking for but there was a range of quality vehicles available. Joe was amazing, no pressure and we had a good price for our part ex. Would highly recommend and will definitely return when we require another vehicle.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with Spa Motors!

Very happy with Spa Motors!
This week we collected our beautiful car from Spa and had a really lovely experience. Simon was so helpful in showing us all the new gadgets on the car and how everything worked. He sorted out the personal plate and even offered to fit the new number plates once the V5 has come through.
I would thoroughly recommend Spa Motors and there was no sales pressure at all from Simon. He was professional, helpful, friendly and genuinely is a decent, honest guy. Thank you for making our car buying experience so great!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

thank you Simon for selling me a lovely…

thank you Simon for selling me a lovely car and for taking me for a test drive as I had not driven an automatic for more than 30 years! Your care and information was really good and made me feel comfortable driving this Honda.You took time to explain all that I needed to know and you were patient and helpful at every stage. Part exchanging my car was so great for me and the price you gave me was very good. Simon was so good with contacting DVLA about transfer of ownership and taxing the new car. He was so good at setting up some things in the new car and was so caring of helping my husband who can not walk very well and has been diagnosed with Parkinsons. Thank you so much Simon for making buying a car such a superb experience.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Better experience than can be expected

Simon was very helpful to me when I purchased my car from Spa Motors, as I was indecisive over which of 2 cars was suitable for me. His patience and knowledge helped me decide, and after the decision was made he went beyond the call of duty to help me through the procedure.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all around

That was the most straightforward and easiest car purchase I’ve ever made. Simon is fantastic- super professional and knowledgeable with zero pressure and zero hassle. It had been a while since I last purchased a vehicle and I was frankly dreading the process. This experience was such a nice surprise. 100% recommend Simon and Spa Motors.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had an excellent experience with Elliot at Spa Motors Hereford when buying both a car and a van.

He was friendly, professional and knowledgeable throughout. Everything was handled smoothly, communication was clear, and he made the whole process feel straightforward and stress-free.

We’re really pleased with both vehicles and the service we received.

Would highly recommend — 5 star service.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company to deal with

Shocking company to deal with. Make sure you check all the details of the car before buying, never again !!

March 1, 2026
Unprompted review
Spa Motors (mid wales) limited logo

Reply from Spa Motors (mid wales) limited

Hi Mr Posser,

It is disappointing to read your feedback. From the very beginning, the salesman who dealt with you was open and transparent, and no information was withheld at any stage.

A vehicle recall is completely normal by a car manufacturer it is mainly preventive measures to stop any future problem which is a good thing as its completely free of charge to customers.

From what you have shared, your concerns relate to manufacturer recalls. We would like to clarify that the only reason you became aware of these recalls was because we informed you shortly after you placed your deposit. As part of our standard procedure, every vehicle regardless of age or mileage undergoes a full pre-delivery inspection (PDI) once sold. During this process, the vehicle entered our workshop, where the recall was identified, and we notified you immediately.

We then arranged for the car to be booked into the main dealership to have the recall work completed prior to collection. At the time, you were happy with this course of action, and we proceeded accordingly. The vehicle was taken in, the recall work was carried out, and shortly after completing our PDI, it was ready for collection.

At that point, you decided to change your mind and advised that you felt this information should have been provided before placing a deposit. However, identifying any outstanding manufacturer recalls is part of our workshop process rather than the salesman’s role. If this information had been available at the time, we would have had no hesitation in sharing it with you, as recalls are a normal and routine aspect of vehicle ownership.
Recalls can arise at any time, either before or after purchase and most vehicles will have one at some stage. As explained, this is why we carry out our PDI checks and inform customers as soon as anything is identified.
We also offered to transfer your deposit to another vehicle and made every effort to find a suitable alternative for you, but you chose not to proceed.

We always aim to be as transparent and accommodating as possible, and we regret that you feel dissatisfied with your experience.

Rated 5 out of 5 stars

Thank you Simon

Simon put his personal relationship we have had for over 30 years and put his business head on and what a star. Thank you for your help in purchasing our Mercedes GLC.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Spa motors Hereford was fantastic start to finish.

Spa motors Hereford was so good in helping me look for the right vehicle that I needed. The salesman who helped me (Elliot) at Hereford was very informative on what I was looking for. He was knowledgeable and very welcoming through out the whole process kept informed all way from looking at Veh to buying it. A great experience from Elliot and Spa motors. Thank you so much and for looking under neath the vehicle for any leaks which they did in a heartbeat with no hesitation which gave me even more reassurance on purchasing the vehicle. Guys great experience.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend

I had a seamless experience with Spa Motors, a special thank you to Autumn for sourcing my new vehicle as well as the team for being so fast at getting it prepped!

Definitely would recommend!!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth and friendly process

Brought my vehicle from the Llandrindod branch. Ryan made the process very smooth and happily arranged for the vehicle to be brought down from Hereford branch, for me to view and test. The whole team have been extremely friendly and nothing was to much. Would definitely recommend.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

MUST READ

MUST READ, Bought a car from this company within a month I had problems. Asked for my money back under consumer rights act they refused. They took 15 days to do a 6 hour repair. I've now had the car 6 months and the the dash says change engine oil soon, I've only done 3000 miles - it was supposed to have had a full service.

January 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look