Banner for Spa Motors (Mid Wales) Limited

Spa Motors (Mid Wales) Limited Reviews 

517
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the fantastic service and professional staff. Customers frequently praise the sales representatives for being knowledgeable, helpful, and patient, making the purchasing process smooth and stress-free without any pressure. Many also appreciate the excellent customer service, with staff providing regular updates, clear explanations, and going above and beyond to ensure satisfaction. The overall user experience is described as first-class, with many people returning for multiple purchases due to the consistent quality and friendly approach. However, some customers also noted issues with vehicle preparation, such as discrepancies in advertised features or unresolved mechanical problems, leading to dissatisfaction with the after-sales process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as professional, friendly,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vehicles,... See more

Customer service

People report positive experiences with customer service, highlighting the helpful, professional, and patient... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

Very happy with my experience at Spa Motors. Simon was clear, helpful and patient in talking me through my enquiries, test drive and purchasing process. A friendly service with no sense of pressure... See more

Company replied

Rated 5 out of 5 stars

Simon who dealt with us was not pushy,we were left alone to look around,Simon answered all our questions ,and deciding to buy a Škoda karoq the items we picked up on were addressed.the car was service... See more


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(517)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic and professional service from…

Fantastic and professional service from start to finish. I was left without a courtesy car by Land Rover, but they sorted me out straight away and had my car tuned in 24 hours. Felt really well looked after by the whole team. Special shoutout to Joe for being so attentive and making the whole process easy. Top marks all around!

May 14, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi May,
Thank you for taking to time to leave us a lovely review and feedback for Joe. I am so pleased to hear you had an amazing experience with us. We really appreciate your business, thanks for choosing Spa Motors.

Rated 5 out of 5 stars

New Tow car

We were looking for a new car to tow our caravan, Callum was very helpful allowing us to test drive a couple of cars with no pressure just good advice. We eventually decided on a Kodiaq which is a great car and really pleased with it. We would definately reccommed Spa Motors and Callum at Brecon.

May 1, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Jeff,
Thank you for your lovely review and comments for Callum. It was our pleasure to support you with your new vehicle purchase, and thank you for your business.

Rated 5 out of 5 stars

Thanks Joe for your patience and help.

We recently purchased a Ford Kuga for my father-in-law, and the whole experience with Joe was fantastic from start to finish. He was incredibly patient, helpful and knowledgeable, taking the time to walk us through all options. My father-in-law is over the moon with his new car and I wouldn’t hesitate to recommend Joe at Spa Motors to others.

May 1, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Carly,
Thank you so much for taking the time to leave your feedback on your experience with Joe. I am so pleased to hear your Father in Law is chuffed with his new car! Wishing you many happy miles and thank you for choosing Spa Motors.

Rated 5 out of 5 stars

Top class experience

Whole experience from start to finish was top class. We went knowing what we were looking for but there was a range of quality vehicles available. Joe was amazing, no pressure and we had a good price for our part ex. Would highly recommend and will definitely return when we require another vehicle.

April 18, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Gareth,
Thank you for your lovely review and feedback for Joe. It was our pleasure to help you with your new vehicle. We look forward to welcoming you back in years to come.

Rated 5 out of 5 stars

Very happy with Spa Motors!

Very happy with Spa Motors!
This week we collected our beautiful car from Spa and had a really lovely experience. Simon was so helpful in showing us all the new gadgets on the car and how everything worked. He sorted out the personal plate and even offered to fit the new number plates once the V5 has come through.
I would thoroughly recommend Spa Motors and there was no sales pressure at all from Simon. He was professional, helpful, friendly and genuinely is a decent, honest guy. Thank you for making our car buying experience so great!

May 5, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Lynette,
Thank you for your kind words and feedback for Simon. It sounds like he really looked after you guys - wishing you all the very best in your new vehicle and thank you for choosing Spa Motors

Rated 5 out of 5 stars

thank you Simon for selling me a lovely…

thank you Simon for selling me a lovely car and for taking me for a test drive as I had not driven an automatic for more than 30 years! Your care and information was really good and made me feel comfortable driving this Honda.You took time to explain all that I needed to know and you were patient and helpful at every stage. Part exchanging my car was so great for me and the price you gave me was very good. Simon was so good with contacting DVLA about transfer of ownership and taxing the new car. He was so good at setting up some things in the new car and was so caring of helping my husband who can not walk very well and has been diagnosed with Parkinsons. Thank you so much Simon for making buying a car such a superb experience.

April 30, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Robert,
Thank you for taking the time to leave such a lovely review. It's great to hear how helpful Simon was throughout your car buying journey.
It was our pleasure to help you both and thank you for your business!

Rated 5 out of 5 stars

Better experience than can be expected

Simon was very helpful to me when I purchased my car from Spa Motors, as I was indecisive over which of 2 cars was suitable for me. His patience and knowledge helped me decide, and after the decision was made he went beyond the call of duty to help me through the procedure.

April 20, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi David,
Thank you for taking the time to leave your fantastic review. I am so pleased to hear Simon supported you throughout and went the extra mile for you. Wishing you all the best in your new vehicle and thank you for choosing us.

Rated 5 out of 5 stars

Good service was nice and easy

Good service was nice and easy, thank you callum for our van

March 18, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Rebecca,
Thank you for your kind words and feedback on Callum. We really appreciate you choosing Spa Motors with your recent purchase.

Rated 5 out of 5 stars

Recently brought a car from spa motors…

Recently brought a car from spa motors in Hereford.
Can’t fault the customer service from Elliot he made things so simple and stress free.
Would definitely recommend them.

March 20, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Gareth,
Thank you for your kind words and feedback for Elliot. It's great to hear he made the car buying purchase as easy as possible. Thank you so much for your business and enjoy your new vehicle.

Rated 5 out of 5 stars

Great service from Simon in Hereford

Great service from Simon in Hereford
Kept me informed and I felt really cared for throughout the whole process.
Will definitely use again in the future
Thank you

April 3, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Thank you for your kind words and feedback. I am so pleased to hear you had an excellent experience with us. Thank you for your business!

Rated 1 out of 5 stars

Shocking company to deal with

Shocking company to deal with. Make sure you check all the details of the car before buying, never again !!

March 1, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Mr Posser,

It is disappointing to read your feedback. From the very beginning, the salesman who dealt with you was open and transparent, and no information was withheld at any stage.

A vehicle recall is completely normal by a car manufacturer it is mainly preventive measures to stop any future problem which is a good thing as its completely free of charge to customers.

From what you have shared, your concerns relate to manufacturer recalls. We would like to clarify that the only reason you became aware of these recalls was because we informed you shortly after you placed your deposit. As part of our standard procedure, every vehicle regardless of age or mileage undergoes a full pre-delivery inspection (PDI) once sold. During this process, the vehicle entered our workshop, where the recall was identified, and we notified you immediately.

We then arranged for the car to be booked into the main dealership to have the recall work completed prior to collection. At the time, you were happy with this course of action, and we proceeded accordingly. The vehicle was taken in, the recall work was carried out, and shortly after completing our PDI, it was ready for collection.

At that point, you decided to change your mind and advised that you felt this information should have been provided before placing a deposit. However, identifying any outstanding manufacturer recalls is part of our workshop process rather than the salesman’s role. If this information had been available at the time, we would have had no hesitation in sharing it with you, as recalls are a normal and routine aspect of vehicle ownership.
Recalls can arise at any time, either before or after purchase and most vehicles will have one at some stage. As explained, this is why we carry out our PDI checks and inform customers as soon as anything is identified.
We also offered to transfer your deposit to another vehicle and made every effort to find a suitable alternative for you, but you chose not to proceed.

We always aim to be as transparent and accommodating as possible, and we regret that you feel dissatisfied with your experience.

Rated 5 out of 5 stars

Thank you to the guys at Spa Motors…

Thank you to the guys at Spa Motors Brecon for looking after me this week. Whilst my car was having a few checks done under warranty, they provided me with a courtesy car, regular updates and a kind and courteous service.

April 3, 2026
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Thank you Sarah for your kind feedback. It's great to hear our team really looked after you.

Rated 5 out of 5 stars

Thank you Simon

Simon put his personal relationship we have had for over 30 years and put his business head on and what a star. Thank you for your help in purchasing our Mercedes GLC.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Spa motors Hereford was fantastic start to finish.

Spa motors Hereford was so good in helping me look for the right vehicle that I needed. The salesman who helped me (Elliot) at Hereford was very informative on what I was looking for. He was knowledgeable and very welcoming through out the whole process kept informed all way from looking at Veh to buying it. A great experience from Elliot and Spa motors. Thank you so much and for looking under neath the vehicle for any leaks which they did in a heartbeat with no hesitation which gave me even more reassurance on purchasing the vehicle. Guys great experience.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend

I had a seamless experience with Spa Motors, a special thank you to Autumn for sourcing my new vehicle as well as the team for being so fast at getting it prepped!

Definitely would recommend!!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth and friendly process

Brought my vehicle from the Llandrindod branch. Ryan made the process very smooth and happily arranged for the vehicle to be brought down from Hereford branch, for me to view and test. The whole team have been extremely friendly and nothing was to much. Would definitely recommend.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

MUST READ

MUST READ, Bought a car from this company within a month I had problems. Asked for my money back under consumer rights act they refused. They took 15 days to do a 6 hour repair. I've now had the car 6 months and the the dash says change engine oil soon, I've only done 3000 miles - it was supposed to have had a full service.

January 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look