Third time uploading the same bank statement. First it was “too blurry”, then “not recent enough”, now support says the address line is not visible, even though it is clearly on page one. I as... See more
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Operator details felt hidden. I spent ten minutes checking the footer, terms and contact page before registering. There was no physical operator address anywhere, only a company name with no useful de... See more
Eighteen months here and the only support chat I genuinely recall was about a promo code that would not stick in the payments section field. She applied it from her side, explained to me it was a brow... See more
Email support answered my screenshot. After that, the transcript disappeared when the window refreshed. I would rather wait longer and get one accurate reply. The screenshot was already in th... See more
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The check itself was painless
The check itself was painless, one passport photo, cleared in ninety minutes... what came after was not. a second request eight days later for proof of address, on the same cashout, with nothing said about why the first had not covered it.
asked for a cool off and nothing…
asked for a cool off and nothing started for three days
The lobby sorts by popular by default…
The lobby sorts by popular by default and popular has been the same 9 slots since March. Change it to A to Z and it will not stay that way once you open any game and return
bonus credited on the 2nd
bonus credited on the 2nd, voided on the 4th, reinstated on the 7th after i complained, voided again on the 9th. nobodys explained any of the four decisions and the balance now reads exactly what it did at the start.
Third time uploading the same bank…
Third time uploading the same bank statement.
First it was “too blurry”, then “not recent enough”, now support says the address line is not visible, even though it is clearly on page one.
I asked whether a council tax bill would work and got a copied document list instead.
Not angry about KYC itself, just the way they handle it.
At the bingo hall
At the bingo hall, the tablet battery warning came up during the final game. Staff had no spare charger for our row, just a suggestion to hold the screen lower and “make it last”.
Support marked my message solved…
Support marked my message solved without replying.
deposit limit didnt apply properly.
still recently played list stayed blank.
Fire Joker froze
Fire Joker froze, then history really still showed no finished round..
if the bonus is voided
if the bonus is voided, why does the balance still show it as available?
Session reminder never showed
Six casino months
Six casino months, four complaints, one still open, all logged in a notebook
the deposit limit only kicked in the…
the deposit limit only kicked in the next day
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