Jacks Instant Lawn Reviews 63

Mr Jack is a true professional. He was on time and finished on time with a quality product. I highly recommend him.

They arrived on time and completed the work to our satisfaction. Very competitive pricing and friendly staff.

Good service offset by iffy quality of grass - some parts already looked to be couple of days old and from the moment it was planted was a challenge

Coordination between preparing the area for the grass and the actual delivery should be improved. It was obvious that the grass rolls had been in the sun for a long time and a number of brown patched appeared in the grass.
The preparation of the area for the grass was done very satisfactory.

Excellent and prompt feedback and the team that performed the installation were highly efficient and professional in their installation. Highly recommended

After sales experience wasn’t non existent day of install felt like a money grab to be honest and we only received the actual instructions for lawn a week later

Service was exceptional. Order was placed online and the next day delivery and installation occurred.

Incredible service. Well done guys. You made my job incredibly easy. I would recommend you to anyone, anytime.

Really incredible service from ordering to installation. Friendly staff and everything was expertly taken care of. I would highly recommend Jacks Instant Lawn.

Provided irrigation and LM lawn, the irrigation installation was atrocious! Half the pipework is exposed after less than a month and the LM grass is very patchy even after watering daily. Would definitely not use. Rather save you money Ang go elsewhere.

reliable, punctual and a hard working team

Firewood
Excellent service, product and pricing.
I'd definitely recommend Jacks Instant Lawn.

These guys are incredibly fast and communicate effectively. My grass was delivered and installed before I even had time to finish placing the order!

Efficient and professional service.

Quick response, professional installation of my new lawn and very neat work. Definitely will be using them again for other areas of my lawn.

Thank you to Jack’s Instant Lawn, from the ordering process to installation happened in one day, their communication is very fast. My new lawn looks very nice. Thank you guys. Have already recommended them to one of my friends.

Great lawn, great service!

Work was scheduled from 10:00 - 11:45. The team arrived almost an hour after the deadline time. Even when I followed up by phone, they did not arrive at the revised time. Neither did the driver phoned me as promised by Jack.
I was not informed about any treatment/aftercare post installation of the grass.
1.Improve by being on time as agreed
2. Let the customer know in advance if you run late. Communicate.
3. Give advice regarding aftercare like:
a. How often to water the grass after planting.
b. When can the grass be cut for the first time.
c. How short to cut the grass
d. Must I apply fertilizer and which fertilizer

Order process fantastic. Payment process fantastic especially as you only pay on completion of the job.
Communication process not the best, could do better. The labourers were dropped off at around 09h30 but delivery of grass and compost only arrived after 17h00