Jacks Instant LawnReviews 

64
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and quick delivery. Customers often highlight the professionalism and friendliness of the staff, noting their efficiency and helpfulness during installations and deliveries. Many people were impressed with the promptness of delivery, with some even receiving their orders on the same day or well ahead of schedule. However, some customers also noted issues with communication regarding delivery times and aftercare instructions. There were also instances where the product quality was inconsistent, with some reporting incorrect grass types, wet wood, or bags containing less weight than advertised.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Product

People report ambiguous experiences with product quality, with some customers praising the delivery of a good... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the quality of wood, stating it was dry,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order process fantastic. Payment process fantastic especially as you only pay on completion of the job. Communication process not the best, could do better. The labourers were dropped off at around 0... See more

Rated 4 out of 5 stars

I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.

Rated 4 out of 5 stars

Good communication. Grass and compost delivered and installed well. Workers were friendly.


Company details

  1. Lawn Care Service

Written by the company

We supply instant lawn and dry fire wood to the whole of Gauteng as well as surrounding areas. With us, you are assured of a top quality instant lawn supply. If you have a few areas which need care and attention or need an entire lawn do not hesitate to contact us we can assist you and show you that grass is evergreen with us.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(64)

58 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall awesome service

Order process fantastic. Payment process fantastic especially as you only pay on completion of the job.
Communication process not the best, could do better. The labourers were dropped off at around 09h30 but delivery of grass and compost only arrived after 17h00

October 11, 2025
Rated 5 out of 5 stars

Excellent service!

Excellent service from placing the order to the delivery and installation.
Will definitely recommend Jacks Instant Lawn.

October 9, 2025
Rated 5 out of 5 stars

Good Service

Delivered a good product, on time and as promised for a reasonable price. Happy to recommend this company.

September 11, 2025
Rated 4 out of 5 stars

LM Berea Installation

I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.

September 11, 2025
Rated 3 out of 5 stars

Friendly team, but some delays and rushed finish

The team that came to install grass in my garden was very friendly and helpful, which I really appreciated. Unfortunately, they arrived with the wrong type of grass at first and had to fetch the correct one, which delayed the job until around 4 in the afternoon. Because of the late start, the work felt a little rushed, and some areas weren’t rolled down as evenly as they could have been. That said, the overall job wasn’t bad, and I’m hopeful that the grass will settle and grow well.

September 12, 2025
Rated 2 out of 5 stars

Wood Bag Weight

I ordered 50 x 8 Kg's Bags of Blue Gum Dry Firewood but those weighed, were close to 6 kg's!

August 24, 2025
Jacks Instant Lawn logo

Reply from Jacks Instant Lawn

Hi Antony,
Thank you for your feedback. We're truly sorry to hear about your experience.

As we explained in our follow-up emails, our firewood is sold based on bag size (Volumetric weight) rather than exact weight, since weight can vary depending on the moisture content and wood density. For example, if the firewood is wet, a bag may weigh up to 13kg, while extremely dry wood can weigh as little as 5kg even though the volume per bag remains the same.

We also reached out and offered to collect the firewood and provide a refund, but did not receive a response.

Our goal is always to ensure customers are happy with both our service and products, and we remain available should you wish to arrange a collection or discuss this further.

Rated 5 out of 5 stars

Friendly

Friendly. Competent staff.
The order process was easy and good good quality and was delivered the very next day. Wil use them again. 💃

July 13, 2025
Rated 5 out of 5 stars

Absolutely amasing service

Absolutely amasing service. I ordered wood at 10am and delivery was on the same day at 7pm. Well packed clean wood, so happy I have found a new reliable supplier.

July 8, 2025
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