Order process fantastic. Payment process fantastic especially as you only pay on completion of the job. Communication process not the best, could do better. The labourers were dropped off at around 0... See more
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Review summary
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I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.
Good communication. Grass and compost delivered and installed well. Workers were friendly.
Quick and on time delivery. Website easy to follow and order.
Company details
Written by the company
We supply instant lawn and dry fire wood to the whole of Gauteng as well as surrounding areas. With us, you are assured of a top quality instant lawn supply. If you have a few areas which need care and attention or need an entire lawn do not hesitate to contact us we can assist you and show you that grass is evergreen with us.
Contact info
4.3
Excellent
64 reviews
Asks customers to review
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Replied to 25% of negative reviews
Typically replies within 24 hours
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Overall awesome service
Order process fantastic. Payment process fantastic especially as you only pay on completion of the job.
Communication process not the best, could do better. The labourers were dropped off at around 09h30 but delivery of grass and compost only arrived after 17h00
October 11, 2025
Excellent service!
Excellent service from placing the order to the delivery and installation.
Will definitely recommend Jacks Instant Lawn.
October 9, 2025
It was an enjoyable experience with the…
It was an enjoyable experience with the team being punctual znd delivering great service.
October 6, 2025
Good communication.
Good communication.
Grass and compost delivered and installed well.
Workers were friendly.
October 5, 2025
Great service
October 3, 2025
Good Service
Delivered a good product, on time and as promised for a reasonable price. Happy to recommend this company.
September 11, 2025
LM Berea Installation
I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.
September 11, 2025
Friendly team, but some delays and rushed finish
The team that came to install grass in my garden was very friendly and helpful, which I really appreciated. Unfortunately, they arrived with the wrong type of grass at first and had to fetch the correct one, which delayed the job until around 4 in the afternoon. Because of the late start, the work felt a little rushed, and some areas weren’t rolled down as evenly as they could have been. That said, the overall job wasn’t bad, and I’m hopeful that the grass will settle and grow well.
September 12, 2025
Very Professional and deliver exactly…
Very Professional and deliver exactly what they say they deliver. I am very impressed with the service
September 3, 2025
Communication was excellent and service…
Communication was excellent and service was great.
August 29, 2025
Wood Bag Weight
I ordered 50 x 8 Kg's Bags of Blue Gum Dry Firewood but those weighed, were close to 6 kg's!
August 24, 2025
Reply from Jacks Instant Lawn
Hi Antony,
Thank you for your feedback. We're truly sorry to hear about your experience.
As we explained in our follow-up emails, our firewood is sold based on bag size (Volumetric weight) rather than exact weight, since weight can vary depending on the moisture content and wood density. For example, if the firewood is wet, a bag may weigh up to 13kg, while extremely dry wood can weigh as little as 5kg even though the volume per bag remains the same.
We also reached out and offered to collect the firewood and provide a refund, but did not receive a response.
Our goal is always to ensure customers are happy with both our service and products, and we remain available should you wish to arrange a collection or discuss this further.
Helpful and prompt.
August 23, 2025
Firewood - Jacks
Extremely easy with very good service and a quick delivery.
Very efficient.
August 11, 2025
As always fast and well priced...
As always fast, helpful and very well priced, a pleasure dealing with them.
July 17, 2025
Friendly
Friendly. Competent staff.
The order process was easy and good good quality and was delivered the very next day. Wil use them again. 💃
July 13, 2025
Absolutely amasing service
Absolutely amasing service. I ordered wood at 10am and delivery was on the same day at 7pm. Well packed clean wood, so happy I have found a new reliable supplier.
July 8, 2025
Unprompted review
Best service ever. Excellent Quality
Trust worthy supplier, delivery was on time and the price I paid for the quantity and quality was a real bargain👍 I really recommend them for anyone that's looking for good quality fire wood.
June 11, 2025
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