Jackson-Stops Reviews 515

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that they are kept well-informed throughout the process. Many highlight the excellent and professional service received, with numerous individuals appreciating the efficient and supportive customer service provided by the team. However, some customers were not happy with the overall manner of the staff, describing it as rude, patronizing, and unprofessional, which led them to choose other estate agents. A few other people also felt that certain requests, such as providing financial details just to view a house, were unnecessary and intrusive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

Excellent and very professional real estate agency. Highly recommended. Senior professionals only, who know the business and work closely together. Great experience from reception to sales to manageme... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

An excellent service from start to finish

We had an excellent service from Ro and the team at Jackson Stopps when selling our house. We were kept fully informed of progress at every stage. Ro was always prompt to return our calls and emails being enthusiastic, professional and courteous throughout.
Highly recommended.

October 16, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Alex, "excellent service" are words we love to hear, and we are pleased that the service you received was prompt. enthusiastic and professional. With best wishes from everyone at Jackson-Stops.

Rated 4 out of 5 stars

Persistent

Anthony was patient, persistent and is experienced

November 24, 2023
Unprompted review
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Reply from Jackson-Stops

Thank you for your review, and we are pleased you felt the service you received was delivered with patience and persistence. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

New boiler for Christmas

I’m grateful and consider myself lucky to have estate agent that has been working so hard to get our boiler replaced in short time. The whole process been monitored and in safe hands of very polite and professional people big thanks to goes to Loren for delivering her best performance and the engineer's great efforts to bring warmth to our house just in time for Christmas.
Merry Christmas to all.
Cheer’s
Jj

November 28, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Jaroslaz, it's wonderful to hear that you feel you were dealt with by safe hands by Loren, and we're delighted that you took the time to leave a review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Problem with Bolier sorted

Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.

December 6, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

A great experience from start to finish!

We purchased a house earlier this year through Jackson-Stops. Rosanna, who, was our first point of contact was exceptional throughout the whole process, from viewing until the day we completed. She was professional, kind and managed to guide us through a tricky few months and reassure both myself and my husband, with the house sale (which took much longer than anticipated). The icing on the cake was a lovely gift bag on the day we moved in, which was completely unexpected but a really nice touch. I would not hesitate to recommend Rosanna and her colleagues from the Bury branch to anyone looking to sell their home or use their services.

June 23, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Chiarina, we are delighted that you took the time to leave a review, and that you felt the service you received was exceptional. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent

I have sold 2 properties through Jackson-Stops and at present have another under offer, all through the Bury St Edmunds brach. I have found the staff at Jackson-Stops helpful, pleasant and easy to deal with.
Highly recommended.

December 6, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Linda, a wonderful review, thank you, and it's great to hear that you found our staff helpful, pleasant and easy to deal with. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish. The care and effort taken by all the team made our house move a success, despite setbacks and the inevitable stress of moving home. Well done to the Bury St Edmunds Team! Thank you!

September 1, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Andrew, a lovely review - thank you - and we are pleased to hear you experienced a great service from start to finish. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent

We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!

December 5, 2023
Unprompted review
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Reply from Jackson-Stops

Thank you very much for your review, and we are delighted to hear that your experience with the Bury St. Edmunds team was friendly and efficient, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent professional sales experience…

Excellent professional sales experience and prodeducre of 3 of my properties!
The Newmarket branch were on top of all the sales process with client, purchaser, solicitors from start to finish. Cannot rate them high enough. Thank you Jackson's Newmarket!

October 4, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Kirsty, thank you for taking the time to leave a review and it's wonderful to hear that your experience with the Newmarket team was excellent. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I can highly recommend using this agent

I have been using the rental services of Jackson-Stops for the past 20 years. Over this period, I have worked with various Lettings Negotiators at Jacksons-Stops, Zoe Everett is not only a credit to the company but also a pleasure to work with. I can highly recommend using this agent for their letting services. Manor Properties Investments Ltd

November 29, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Mike, we will ensure Zoe sees your review, and we're pleased that you have experienced a lettings service that you would recommend. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Very happy customer

Fantastic help and attention to detail. Couldn't ask for a better service.

June 22, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Roderick, we couldn't have asked for a better review either! Thank you. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent

As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area

November 23, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great communication and honest…

Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend

August 1, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Fantastic experience as a buyer

Anthony Inskip at the Woburn branch was a total joy to work with as a buyer. He made the process far less painless when dealing with set backs up and down the chain along the way.

Anthony was communicative and highly knowledgeable both about the process and the local area. I only wish we had gone with Jackson Stops to represent us as vendors... We shall in the future!

November 2, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Inga, thank you for taking the time to leave a review and we are delighted to hear that Anthony provided you with a five star service, and that you will come back to Jackson-Stops for your next sale. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Trusted in every way taking the hassel and stress away from you.

I have dealt with many estate agents in the past as I was in the business myself for.many years. The training I received was excellent so this review is being very honest and true. Alice from Jackson Stopps of Wimbledon Is as professional as you can get. Prompt service and action taken immediately she is the best
Property Manager I have come across. I would definitely fully recommend Jackson’s Stopps to look after my property and also for sales too.

November 8, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Julia, it's great to hear that a property professional rates the service of our Wimbledon office, and Alice in particular, as 'as professional as you can get', and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

House sale in Rousdon

Very efficient marketing and selling of our house by the Bridport branch and we cannot thank Michelle enough for her professional but friendly approach to our sale. Despite one hiccup caused by the unfortunate death of our first buyer, the process went through smoothly and efficiently. Michelle was backed up by an excellent admin team.

October 31, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Jan, thank you for taking the time to leave a review for the staff in our Bridport & Dorchester branch, and we are pleased to hear that Michelle was able to guide you smoothly and efficiently through the sale of your home. With best wishes from everyone at Jackson-Stops

Rated 5 out of 5 stars

As a tenant

As a tenant, I have had reason to contact Jackson Stops to deal with a few issues recently.
Since Alice Creighton’s arrival on the job, I have felt outstandingly well supported: she has taken on board my concerns and responded immediately , only this morning ensuring that an electrician called me within an hour of my flagging up the problem, and is coming to do the work this same afternoon.
Fantastic service!

November 6, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Susan, we are very pleased that you have felt outstandingly supported at Jackson-Stops and that Alice has provided a fantastic service. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great service from Jackson-Stops

Great service from Jackson-Stops - couldn’t be better - especially Margaret who is very efficient, reliable and experienced being a great sounding board too - definitely highly recommended.

October 31, 2023
Unprompted review
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Reply from Jackson-Stops

Thanks for your review and it's good to hear you experienced an efficient and reliable service from our team and Margaret in particular. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Karl was outstanding helping us sell…

Karl was outstanding helping us sell our family home over the past several months. He was friendly and well organised and made the normally very stressful process a lot smoother, always keeping us updated and chasing along the solicitors as much as he could. I would highly recommend and definitely use again. Thanks for all the help, super professional!

October 12, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Paul, what a great review - thank you - and it's heartening to hear of your positive experience with Karl at our Lancashire branch. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Loren

Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service

October 25, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Stephen, it's fantastic to hear that you experience with Jackson-Stops and Loren in particular has meant you took the time to write such a positive review. With best wishes from everyone at Jackson-Stops.

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