jacksons-law.com Reviews 36

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Chose Jacksons for the sale of my deceased sister's home. They were so very helpful from start to finish. Completed everything in a timely manner and we were always able to speak to someone with any q... See more

Rated 5 out of 5 stars

I’ve recently used Jacksons Law as my conveyancing solicitor when purchasing my first home. Rachael, Scarlett and the team have been amazing throughout. Responses were always super fast, the overall f... See more

Rated 5 out of 5 stars

We use Jacksons Law for a sale and a purchase, they were superb throughout. We were travelling as there were 4 months before purchase made , but they kept in touch throughout to ease any worries or co... See more

Rated 1 out of 5 stars

Arriving at Jackson Law, I was shown to a room. Shortly afterwards a young lady entered the room, no introduction, no greeting, just " You're here for an ID check ", followed by " I'll go and photocop... See more

Company details

  1. Law Firm

Written by the company

Since 1876, we’ve guided generations of people through business and life - the highs and the lows; the milestones and the challenges. For well over a century, we’ve delivered expert legal services with trust, reliability and care. And it’s a responsibility we’re proud to continue for generations to come. Our depth of expertise covers a wide range of specialisms, bringing clarity and simplicity to every circumstance. And our guidance, understanding and caring approach means you’re heard, supported and empowered when it matters most. Grounded in collaboration, we listen to your point of view and understand each situation you face. Only then do we advise in a way that’s clear and personal—allowing confident decision-making that’s best for today, and the future. And there’s a reason we’ve stood the test of time: we’re always looking forward. Whether it be new ways to work, new services to deliver or new technologies to embrace. As the world changes around us, we’re constantly striving to be better for our clients, our people and our community. Taking care.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Chose Jacksons for the sale of my…

Chose Jacksons for the sale of my deceased sister's home. They were so very helpful from start to finish. Completed everything in a timely manner and we were always able to speak to someone with any queries. Emails were answered promptly and any queries or questions answered to our satisfaction, thank you.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

We use Jacksons Law for a sale and a purchase

We use Jacksons Law for a sale and a purchase, they were superb throughout. We were travelling as there were 4 months before purchase made , but they kept in touch throughout to ease any worries or concerns we had. Kayleigh and Nicole were brilliant, thoughtful and considerate, totally professional,always "on the ball"any Qs were dealt with quickly and advise on concerns was valued, I cannot recommend them highly enough, made what is a stressful time as easy as possible for us.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Through out my divorce witch is still…

Through out my divorce witch is still ongoing I have had about 5 different solicitors as keeps getting past about.. in the 5 only 1 of them made a effort and I could not praise Katy moody enough..
I get told what is happening by my son as his dad tells him what his solicitors say.... I was given terrible advice in beginning what led to falling into alot of debt untill a mediator stepped in. I here by my son financial agreement been accepted by judge money with ex solicitors but still no word from my solicitor to say so.....

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience

Head of Residential, Jonathan Wall gave us an excellent experience with our house move. From start to finish he was professional, responsive and incredible thorough. He explained each step clearly and kept us well informed and was always quick to answer all our questions. His attention to detail and proactive approach helped us make was at times a stressful process feel relatively smooth and well managed. We felt fully supported at every stage and would not hesitate to recommend to anyone buying or selling a property.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Good service selling parents property.

I used Jackson's to administer the legal side of the sale of my parents home. I found them very professional, responsive to information requests and fully on top of the whole sales process. I would recommend them.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Jacksons Law was recommended by the…

Jacksons Law was recommended by the housing company I was purchasing 'shared ownership' from. Although they were not local to me, from the first contact by Sam Griffiths to final exchange of contracts by Scarlett Ovington I felt totally supported throughout. Scarlett was clear in the information she provided in a timely manner. Guidance was professional, balanced and supported with relevant documentary evidence to assist me in making decisions. What was also important was that Scarlett took note of my personal circumstances and did an excellent job in expediting the process so that I could move in to my new home quickly. If Sam and Scarlett are looking after your conveyancing then you will be well looked after.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless from beginning to end.

I rarely heard from Victoria during the transaction — and that’s the best compliment I can give. As the agent, silence usually means problems are brewing, but in this case, it meant everything was running perfectly. My clients, the sellers, were fully informed at every stage and always knew exactly where things stood. Victoria’s calm efficiency, attention to detail, and clear communication gave everyone complete confidence. From start to finish, she handled the process with total control and professionalism. Honestly, it was an absolute breeze knowing Victoria was overseeing the legal side — flawless from beginning to end. Highly recommend.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic.

Rachael did my conveyancing and was excellent throughout. All queries answered promptly. 6 weeks start to finish, which is fantastic. Well done Jacksons.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Jacksons Law – Isabelle & Chloe Were Incredible!

We recently sold and bought a property through Jacksons Law, and I can’t thank Isabelle (our solicitor) and Chloe (our case manager) enough for everything they did. Our chain was an absolute nightmare at times, but they were both amazing — always on the ball, chasing up responses, keeping us informed, and making sure the process kept moving.

Their communication was second to none; we never felt out of the loop, and they were always quick to reply and explain things clearly. Buying and selling can be stressful, but Isabelle and Chloe made it as smooth and efficient as possible.

I’d 100% recommend Jacksons Law, especially Isabelle and Chloe, to anyone looking for a professional, proactive, and genuinely supportive legal team.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Scarlett & Rachael! Highly recommend for conveyancing

I’ve recently used Jacksons Law as my conveyancing solicitor when purchasing my first home. Rachael, Scarlett and the team have been amazing throughout. Responses were always super fast, the overall fee was the most competitive by a long shot! Searches and enquiries were faster than I expected. The whole process was really smooth. I have had absolutely no issues and would highly recommend them. If I need to, I wouldn’t hesitate to use them again in the future. A huge shout out to Scarlett who was my main point of contact, you’re an absolute superstar!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service - Highly recommend!

We recently used Jacksons Law for the sale of our property, and the service was nothing short of outstanding. From start to finish, our Solicitor, Nicole Gavaghan, was very professional and well organised. We always had clear communication and timely responses to questions.

The team managed to push the sale of our property through ahead of our expectations which we are extremely grateful for. Would strongly recommend for a polite & professional service, delivering timely results.

Thanks again Nicole. Regards, Jordan & Holly.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have recently used Jackson’s to help us with the purchase of our new house.

We have dealt with Kristee and Ramsha who ensured the process was as smooth as possible, keeping me updated at all times and were very patient and understanding whenever I had questions.

Very highly recommended!!!

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Think carefully about using this company.

I instructed Jacksons to complete a private sale of my husbands house as he has had to go into full time care. I was given Amy Kay as my contact.Its very difficult to get through to her on the phone. No-one answers. I wasnt informed that the sale had been completed. It was left to the buyer to tell me.When I did manage to get to speak to Amy to complain about this very shoddy treatment, she told me that she wasnt the "fee earner" and would pass on my concerns. She said that "several calls " had been made to try to contact me. This is a lie. There is only 1 missed call on my phone, which I returned immediately. No-one there could find out who had tried to call me. That was over 2 weeks ago. I still havent been told how much I have been charged and how much has been put into our bank.As you can imagine it is a very stressful time for us and this treatment of a fee paying client is disgraceful. I would think very carefully about using this company.

February 15, 2025
Unprompted review
jacksons-law.com logo

Reply from jacksons-law.com

Dear Mrs Stephenson

Jonathan Wall, partner and head of Residential Property, reached out to you following your e-mail to us of 15th February and responded on Sunday 16th February regarding your comments.

Whilst you make reference to the fact that phone calls were hard to reach on occasion, and we do appreciate that, you do note that we did try to reach you on the day of completion to advise of this information and have since advised you of all points raised in your review including the amount of funds due back from the sale.

Furthermore, we would add that completion of your matter took only 6 weeks from return of your client care letter, when the average time frame is 12 weeks + in the current market and with this in mind, would hope this would have been reflected in your review.

We apologise for not meeting the standards you expected in your sale transaction with the firm and will take on board feedback left.

Kind regards,
Jacksons

Rated 5 out of 5 stars

Paige Noble and her team are a breath…

Paige Noble and her team are a breath of fresh air to deal with. They are friendly, professional, extremely thorough and leave you with peace of mind that all boxes are being ticked and all queries are being resolved. Jacksons-law have an impressive array of industry-recognised awards in their reception. I moved house in late 2023 and Paige and her team (including (please advise if I’ve left anyone out) Megan Galloway, Katie Oliver, Elenor Homer)) helped smooth out this quick move. Paige recently helped me by escalating some urgent issues to my house builder, which brought about a quick resolution to a lingering, stressful situation. Thank-you ladies. I sincerely wish you a relaxing Christmas and all the best for 2025.

December 10, 2024
Unprompted review
jacksons-law.com logo

Reply from jacksons-law.com

Thank you for taking the time out to leave us a review Andrew. We have passed on your kind words to Paige and the team. Wishing you a happy new home.

Kind regards,
Jacksons

Rated 5 out of 5 stars

Great service

Everyone was lovely and helpful.
Process was effortless.
Team chased up buyers and everything went through as quick as possible.

Stockton branch.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

KRISTEE BROWN did my conveyancing

KRISTEE BROWN did my conveyancing. I have to say i had nothing but professional communication throughout. My sale was a lengthy one but Kristee was always there to answer my questions. Would highly recommend to others. Thank you all involved in my house sale. Very happy with outcome. Amanda

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Jacksons law firm

Jacksons law firm, Victoria Blackham & Millé sorted all the paperwork and everything required for buying our house. They were recommended by Miller homes. The legal completion process was fast and timely, they are professional and communicate every at every step. Thank you very much.

March 15, 2024
Unprompted review

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