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See what reviewers are saying

Rated 4 out of 5 stars

I've had a personalised air freshener in my car for quite a while now. It has a memorable photo of my 2 sons. I bought extra fragrance with it and have replaced it for the first time. Will buy more.

Rated 5 out of 5 stars

I love the air freshener I received and it smells amazing. Put it in my car and every time I open the door it smells of fizzy cola bottles. Smells much better than more expensive ones I have purchas... See more

Rated 1 out of 5 stars

AVOID! Ordered an air freshener as a gift waited over a week and still hadn't been dispatched. Sent an email complaining and received one back asking for my address and then receive another saying it'... See more

Rated 1 out of 5 stars

Ordered on 17th November. Received an email on 22nd saying I would receive in 2-5 days. Order didn't arrive so I emailed them on 30th November and received and auto response saying they would respond... See more

2.6

Poor

TrustScore 2.5 out of 5

45 reviews

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Rated 5 out of 5 stars

Cute and quirky

Cute and quirky, arrived quickly. Would definitely order again.

August 27, 2021
Unprompted review
jacksprints.co.uk logo

Reply from jacksprints.co.uk

Thank you for taking the time to give us a review :)

Rated 1 out of 5 stars

Never recieved item, Poor service!!!

Made my first order as a present. £1 shipping discount used. The order never arrived! Originally made the order on the 17th July. Received email 26th July to say the address was incorrect. I used PayPal to submit my order with. Never had problem with PayPal to say incorrect addresses. ( house number missing before) ironically it does with this company. Given it was my first order I really looking forward to it, few friends were waiting for mine to arrive before they could order theirs.
Poor attitude of customer service! Open dispute with PayPal, pending decision!
FYI- PayPal favoured my dispute, full refunded!

August 2, 2021
Unprompted review
jacksprints.co.uk logo

Reply from jacksprints.co.uk

Thank you for your feedback.
As you have stated in your review, the house number was missing, we sent the item out to the address you supplied and Royal mail have returned this as it is an incomplete address. We can only work with the information supplied. We have tried to resolve this via email.

Rated 5 out of 5 stars

Value for money

First time ordered from them. Excellent service , fast delivery . Definitely recommend.

July 28, 2021
Unprompted review
jacksprints.co.uk logo

Reply from jacksprints.co.uk

Thank you for taking the time to give us a review :)

Rated 5 out of 5 stars

Excellent

Excellent - really good quality and fast delivery - have ordered from them several times and highly recommend them

May 30, 2021
Unprompted review
jacksprints.co.uk logo

Reply from jacksprints.co.uk

Thank you for taking the time to give us a review :)

Rated 5 out of 5 stars

Excellent

Excellent product and service. Super quick delivery too. 100% happy and will use again

November 21, 2020
Unprompted review
jacksprints.co.uk logo

Reply from jacksprints.co.uk

Thank you for taking the time to leave a review, it means a lot to us :)

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