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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their softness, comfort, and durability. Many people appreciate the competitive pricing, often noting that the items offer better value than more expensive brands. The ordering process is frequently described as easy, and the delivery service is consistently fast and efficient, with many items arriving within a few days or even the next day. However, some customers were not happy with the "Made in China" label on certain products, expecting them to be sourced from the UK. A few reviewers also mentioned issues with gift packaging, finding the charge for a simple ribbon excessive. Additionally, some people received slippers that felt ill-fitting or had a flat footbed, leading to discomfort.

What people talk about most

Product

Consumers find products to be of high quality and great value. Many reviewers praise the comfort and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and prompt... See more

Price

Customers consistently note positive experiences with price, often highlighting the great value and... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, with... See more

Based on these reviews

Rated 5 out of 5 stars

Bought a clearance double sheepskin rug at a great price after comparing various other companies. Came very quickly yesterday and super impressed, very nice, can't see any flaws, maybe slight colour d... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of the short sheepskin boots to use as slippers. These boots are amazing as they’re extremely well made and surprisingly light and most slipper boots that look similar don’t usually la... See more

Company replied

Rated 5 out of 5 stars

I’ve worn Australian sheepskin boots for years. I stumbled across Jacob’s and dalton when looking for a new pair and thought I’d give them a go. Frankly, I’m astonished. They produce a fantastic produ... See more

Company replied

Rated 5 out of 5 stars

Repeat order of short hair rugs. As before they are so soft and warm on my sofas. Excellent quality. Came beautifully wrapped. Unbelievable value especially with Black Friday discount. So much be... See more

Company replied


Company details

  1. Sheepskin and Wool Products Supplier
  2. Bedding Store
  3. Clothing Store

Written by the company

Jacobs and Dalton is a Yorkshire based brand specialising in premium sheepskin products, including slippers, rugs, pram liners, and homeware. With a focus on comfort, quality, and sustainability, all of our sheepskin is ethically sourced, and our designs are crafted to offer timeless luxury and long-lasting durability. Jacobs and Dalton blends traditional craftsmanship with modern style, creating cosy, practical pieces that bring a touch of everyday luxury into your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

331 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful cushions.

Absolutely beautiful cushions.. I'm thrilled with them!
Excellent efficient service. I will be purchasing from this great company again. Thank you.

May 1, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review 🤍
We’re absolutely delighted to hear you’re thrilled with your cushions, that’s exactly what we love to hear! Your kind words about our service mean the world to our small team.

We’d be so happy to welcome you back again whenever you’re ready 🐑✨

Rated 5 out of 5 stars

Used this company several times now

Used this company several times now, in fact my go to staple for furnishings and gifts. My new additions of your seat pads go well in our campervan captain seats. Warm in winter and stop getting too hot in summer. You should think about making campervan furnishings!

May 13, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your continued support — it means the world to us 🤍 We're thrilled to be your go-to for cosy gifts and furnishings! It’s wonderful to hear that the seat pads have found a happy home in your campervan — the natural temperature-regulating magic of sheepskin never lets us down 🐑

Campervan furnishings… now that’s a brilliant idea! 👀 We’ll be sure to pass it on to our product team. Thanks again for sharing and for being part of the J&D family! ✨

Warmest wishes,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Beautifully made

Beautifully made, great quality slippers

May 13, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words! 🤍 We're thrilled to hear you're loving the craftsmanship and quality of your slippers — it's exactly what we aim for! If your feet are happy, we're happy 🐑✨

Warmest wishes,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Beautiful long sheepskin bought it to…

Beautiful long sheepskin bought it to go on my leather settee as the leather is so cold it works a treat love it such good value

May 12, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your lovely review! 🤍 We’re so happy to hear that your new long sheepskin is doing just the trick, adding both warmth and a touch of luxury to your leather settee. We believe comfort should never be compromised, and it’s wonderful to know you’re loving the quality and value. Here’s to staying snug in style!

Warm wishes,
The Jacobs & Dalton Team 🐑

Rated 5 out of 5 stars

Excellent quality & superb service

I was looking for a sheepskin rug to hang over the back of my chair. I found Jacob’s and Dalton’s website online and was impressed. I like dealing with small companies who are passionate about their products. I ordered a sheepskin and was very impressed with both the product and the swift delivery. The sheepskin was slightly larger than I had imagined, carefully packed, looks magnificent and was very reasonably priced. I’m delighted.

April 25, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words! 🤍 We're thrilled to hear you're loving your new sheepskin rug - there's nothing quite like that soft, natural texture to elevate a space (and a chair back!). It means the world to us that you chose to support a small business like ours, and we're so pleased the quality and service met your expectations. Here's to many cosy moments ahead!

Warmest wishes,
The Jacobs & Dalton Team 🐑

Rated 5 out of 5 stars

Repeat customer, excellent products and service.

I first made a purchase from Jacobs and Dalton over two years when I bought some sheepskin boots for my wife. She was very happy with them which makes me very happy. I have made 3 more orders with them over the last two years and on all 3 occasions we have had excellent products and service. I have no hesitation in recommending this company and their products.

April 20, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your continued support over the years 🤍 We're truly delighted to hear that your wife loved her boots and that you've had such great experiences with us time and time again. It means the world to us to have loyal customers like you who value the quality and care we put into every order. We look forward to welcoming you back again soon! 🐑

Warmest wishes,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Nice product!

Quick delivery. High quality product.

April 24, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much! 🤍 We're thrilled you’re happy with the quality and speedy delivery. Enjoy your sheepskin — we hope it brings plenty of comfort and joy! 🐑✨

Rated 5 out of 5 stars

Emailed company as l wanted a…

Emailed company as l wanted a particular shade and pattern of flecked sheepskin rug.The response could not have been more prompt and helpful.l was sent in photos a further choice of rugs which made my decision even more difficult as they were all beautiful.
Delivered in 24 hours .Quality and price excellent.

April 23, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your kind words 🤍 We're so pleased we could help you find the perfect flecked sheepskin rug — they really are all so beautiful, it's a tough choice! We're delighted to hear your rug arrived quickly and that you're happy with the quality and price. We hope it brings lots of warmth and comfort to your space. Looking forward to helping you again in the future! 🐑✨

Warmest wishes,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Excellent service

Excellent service, on time, correct details, excellent quality slippers. Would buy again

April 28, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review 🤍 We're thrilled to hear you were happy with the service and your slippers! It means the world to us knowing you'd choose Jacobs & Dalton again. We'll be here whenever you're ready for your next cosy treat! 🐑

Rated 5 out of 5 stars

3 sheepskin rugs and 2 cushions

I recently bought 3 absolutely beautiful sheepskin rugs: 2 wolf tipped ones for the backs of my sofas and 1 light grey short furred for the floor for my dogs to lie on. Plus two wolf tipped sheepskin cushions. They are fantastic quality, and so cosy to cuddle into in the evenings, and were brilliant value for a great price.
I would definitely use J&D again to buy from and would highly recommend.

April 24, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your wonderful review 🤍 We're thrilled to hear how much you're loving your new sheepskin rugs and cushions — especially that your pups have a cosy spot too! It means the world to us that you'd recommend us, and we can't wait to welcome you back for more soft and stylish pieces.

Rated 5 out of 5 stars

Fabulous, quality Yorkshire products

I've bought two pairs of slippers: the leopard print mules, and the moccasins. Both are super-comfortable and have outdoor soles, which means I can pop outdoors in them (the soles on the moccasins look especially durable). I'd LOVE it if they made outdoor shoes (not boots, sandals or clogs) - something akin to the moccasins, but not quite so slipper-like. Any chance of this happening, Jacobs & Dalton? :)

May 6, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review 🤍 We're so glad you're enjoying both pairs – the leopard print mules and moccasins are such favourites! We love your idea for outdoor shoes and will definitely pass it on to our product team. You never know what might be next at Jacobs & Dalton 😉 Stay cosy and stylish!

Rated 5 out of 5 stars

Great quality and swift delivery

First time using Jacobs & Dalton so I wasn’t sure what to expect. I received my order within 2 days of ordering and the sheepskin slippers are of really good quality. I’m impressed and will definitely be ordering from here again.

April 23, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for giving us a try! 🤍 We’re thrilled to hear you’re impressed with the quality and speedy delivery. Welcome to the Jacobs & Dalton family – we can’t wait to have you back again soon! 🐑

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery. Thank you!!

May 1, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much! 🤍 We're thrilled you’re happy with your order and our speedy delivery. Enjoy your sheepskin piece, and we hope to see you again soon! 🐑

Rated 5 out of 5 stars

Been using this company for years

Been using this company for years, sheepskin rug, sheepskin pet bedding, boots, they never fail, great customer service, they go out of their way to assist you, and don't make you wait for delivery, I highly recommend them to other customers!A+

April 17, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words and continued support 🤍 It means the world to us that you've trusted us over the years with everything from rugs to pet beds to boots! We're so glad you've had a great experience — we’ll always do our best to keep things cozy, helpful, and hassle-free. Here's to many more snuggly deliveries! ✨🐑

Rated 5 out of 5 stars

Excellent boots in a lovely chocolate…

Excellent boots in a lovely chocolate brown. Well made and arrived in super quick time.
Highly recommended

April 16, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words! We're thrilled to hear you're loving your boots in that rich chocolate brown — such a timeless choice. 🍫🤍 We take great pride in the quality of our products and speedy service, so it’s lovely to hear it all hit the mark. Thank you for recommending us — it means the world!

Warmest wishes,
The Jacobs & Dalton Team 🐑✨

Rated 5 out of 5 stars

Friendly service - would recommend

Having received my lovely slippers and realising they were too wide I made a prompt return. Although they refunded immediately I didn’t receive any notifications or refund acknowledgment. This lead to some confusion but once one of their helpful colleagues phoned me it was easily resolved.

April 12, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Hi there!

Thank you so much for the lovely review — we really appreciate it! We’re so sorry for any confusion caused. If you ever have any questions or need help, don’t hesitate to reach out to us by email, phone, or social media — we’re always happy to chat and get things sorted.

We hope to see you again soon! 🐑🤍

Warmest wishes,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Quality slippers & service

This is my second pair of slippers from Jacobs & Dalton. The quality and service are exceptional for the price paid.

March 19, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Hi there,

Thank you so much for your lovely feedback! 🥰 We're thrilled to hear you're enjoying your second pair — there's no better compliment than a returning customer. It means the world to us that you value the quality and service we work so hard to deliver. We can't wait to have you shop with us again soon!

Kind regards,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Good product at a very fair price

Good product and a very fair price. The delivery was very quick and the slippers came with a cotton gift bag. Lovely for storage and /or gifting.
The sizing advice was clear and helpful prior to sending as they are a size bigger than I normally wear but just right

April 15, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Hi there,

Thank you for your wonderful review! 🌟 We're so pleased to hear that you’re happy with your slippers and that the sizing advice helped you find the perfect fit. We love that you’re making good use of the cotton gift bag too — it’s those little touches that make all the difference. We hope to welcome you back again soon!

Kind regards,

Rated 5 out of 5 stars

Well made with quality products and…

Well made with quality products and true to size boots. Super quick delivery and good communication too.
5* - thank you. Wouldn't hesitate to reorder.

April 14, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely feedback! 🌟 We're thrilled to hear you're happy with the quality, fit, and service — it's exactly what we strive for. We can't wait to welcome you back when you're ready for your next cosy addition!

Kind regards,
The Jacobs & Dalton Team

Rated 5 out of 5 stars

Favourite slippers

Efficient online purchase and delivery of my favourite slippers.

April 22, 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words! 🌟 We're delighted to hear that your favourite slippers found their way home quickly and smoothly. We hope they bring you endless comfort — we’re always here when you’re ready for your next cosy treat!

Kind regards,
The Jacobs & Dalton Team

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