Jacuzzi® - Worcestershire Reviews 

67
TrustScore 3.5 out of 5

3.7

Jacuzzi Hot Tub Centre, Webbs of Wychbold, Worcester Road, Wychbold, WR9 0DG Droitwich Spa, Worcestershire, GB


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Rated 1 out of 5 stars

Installers were brilliant and tried to fix subsequent issues. The touchpad has a mind of its own and stops working with no warning and no perceivable pattern, the app works sometimes instead but other... See more

Company replied

Rated 5 out of 5 stars

Really helpful from start to finish. Came out to look at the intended location, worked with us on our requests on fitting the cover lifter (due to us choosing a relatively tight location for the tub)... See more

Company replied

Rated 5 out of 5 stars

Mark was a consummate professional. He was very knowledgeable and actually wanted to do a great job. He was timely, efficient and was more than happy to answer any questions i had. Nice to see a p... See more

Company replied

Rated 5 out of 5 stars

Awesome experience, we were initially undecided between Jacuzzi and another brand but the sales experience was so good. Emma from Droitwich branch help with all our questions, and there was a lot. Th... See more


Company details

  1. Hot Tub Store
  2. Sauna Store

Written by the company

The Jacuzzi® Worcestershire showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.

Industry-Leading Hydrotherapy

Written by the company

Jacuzzi Aquilibrium®
Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com

Industry Leading Manufacturer Warranty

Up to 10 years manufacturing warranty

Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.

Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com

Looking for your warranty card? You can download your product warranty card here.

Contact info

  • Jacuzzi Hot Tub Centre, Webbs of Wychbold, Worcester Road, Wychbold, WR9 0DG, Droitwich Spa, Worcestershire, United Kingdom

  • 01527 869378

3.7

Average

TrustScore 3.5 out of 5

67 reviews

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Replied to 66% of negative reviews

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3.7

All reviews

(67)

100 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery

All ok and very pleased, the hot tub arrived at 8.15 am , but the crane had not been booked , it did not arrive until after 1pm , took the. Shine off the day .

April 27, 2022
Jacuzzi® - Worcestershire logo

Reply from Jacuzzi® - Worcestershire

Hello Gregg

Thank you for your review. We're sorry to hear that the installation process didn't go as smoothly as planned because the crane had not been booked however we're pleased that this was all resolved for you in the same day. We hope you're enjoying your new spa!

Kind Regards
Jacuzzi Customer Care Team

Rated 5 out of 5 stars

Great advice and products

The staff are always on hand to give advice, along with a good selection of chemicals and products to keep spas operating as they should.
They will ring you if a previous out of stock item comes in, so that's a nice touch, and they always remember your name!

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Worcester Jacuzzi staff have been fabulous!

Worcester Jacuzzi staff have been fantastic from thr 1st day I set eyes on my dream hot tub until recently when I asked for advice on how to save electricity. The staff a very knowledgeable and go out of their way for me when I visit for products.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great team and recommended

Despite the supply issues with new hot tubs (which delayed ours a little but was no fault of the team) the service from Jacuzzi Worcestershire has been excellent. they are responsive and always professional and have been accommodating whenever i have asked for support.

Definitely worth a visit if you are in the market for a hot tub

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Years of wanting a Jacuzzi…

After many years of wanting a Jacuzzi and many visits to the showroom we finally decided to purchase one after all the ups and downs of Covid. We found the staff very helpful and soon decided upon which model would suit us best. We paid the deposit to decide closer to the time if we would take advantage of the credit plans available. A member of staff kept us informed about delivery, (which was quicker then we anticipated due to availability of stock). On the day it arrived the two delivery drivers were very obliging to get the jacuzzi into the correct position, then to fill it and check it once it had been connected to the electrical supply. We have since been back to purchase chemicals and found the members of staff again very helpful. We love using the jacuzzi on a regular basis and couldn’t be happier with the choice we made to go with a reputable supplier.

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

Jen and Emma were absolutely superb…

Jen and Emma were absolutely superb helping us navigate buying our first ever hot tub, a Jacuzzi J225.

Purchased during lockdown, we spent a lot of time researching and talking over the phone. They walked us through the alternatives, running costs, ground preparation and installation requirements and chemicals etc.

All in all, really impressive. A big purchase, and in hindsight the time spent with us to make sure we bought the right tub with ‘no surprises’ has been really appreciated. We’ve got exactly what we were looking for, and everything from purchase to delivery/installation and day to day running has been as exactly expected.

We found Jen and Emma to be very knowledgable and professional and have no hesitation in wholeheartedly recommending Jacuzzi Worcester.

We totally love our Jacuzzi …..and now can’t imagine our garden without it.

February 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, even better tub

From the initial conversations with the ladies in the office, to the delivery guys, it was a pleasure to deal with Jacuzzi.

We really appreciated the initial conversations and the fact there there was no hard sell. We spoke about the options, our budget and what we wanted out of our tub. We were given great advice and all the information we needed to make an informed decision. We had decided within a few days to proceed with the purchase and placed our order. The ordering process was efficient and again dealt with in a very friendly manner.

We had to wait several months for the tub to arrive but were kept up to date along the process. An installation date was booked and on the day, the staff and tub arrived onsite at the time agreed and was put in place and set up in a timely manor.

The result is a great tub that the whole family enjoy now on a regular basis. We are extremely pleased with our tub and service received and would not hesitate to recommend Jacuzzi and the team based at Webb’s.

Thank you.

February 19, 2022
Unprompted review
Rated 5 out of 5 stars

The staff are really friendly

The staff are really friendly, service was excellent.

Fault was reported on installation, an engineer came out within a week to resolve.

Cannot fault Jacuzzi at all. Would highly recommend.

January 5, 2022
Rated 5 out of 5 stars

Really good product

Really good product. Efficient and friendly staff. Installation was quick and easy. Could not recommend highly enough. Nothing too much trouble.

December 29, 2021
Rated 5 out of 5 stars

Super Hot Tub

Very pleased with our choice of Hot Tub - the advice at the shop and the fitting team was super. And loving the Hot Tub experience. Definitely recommend Jacuzzi 👍

December 24, 2021

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