Top hot tub. Love the powerful water jets. Also the blue tooth system provided with this model is great.
Quality: 5
Value for money: 5
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Superb tub, really stunning appearance and the features of this tub are excellent.
Quality: 5
Value for money: 5
The actual jacuzzi is good quality, comfortable and has good attributes but the water is green!
Quality: 4
Value for money: 4
Reply from Jacuzzi®
Hello Leanne
Thank you for your review. I’m sorry to hear that you have an issue with your spa's water. We have received your report and a member of our Customer Care Team will get in touch with you shortly to investigate this further and give us the opportunity to help rebuild your confidence in Jacuzzi.
Kind Regards
Jacuzzi Customer Care Team
This is the second Jacuzzi I have acquired because the first was replaced because it kept leaking. Within six months, the jets under the recliner seat don’t work, the sound system doesn’t work, a light under the headrest has rusted and fallen out and the cover of a speaker keeps falling off. Neither Jacuzzi or the local supplier have fixed anything. Poor quality, poor after care.
Quality: 1
Value for money: 1
Reply from Jacuzzi®
Hello Tristian
Thank you for your review. We’re sorry to hear you’re experiencing ongoing issues with your hot tub. I would like to assure you that a member of our Customer Care Team is investigating this for you, and we are currently awaiting receipt of the parts required to carry out the repair of the recliner jets. As for the headrest and speaker, this has never been reported to us. I have asked for a member of the team to contact you to discuss this in further detail.
Kind Regards
Jacuzzi Customer Care
Since having our jacuzzi our electricity bills increased from generally £200 per month to now between £7-800 per month on average. It turns out the jacuzzi has had a faulty heat sensor and has been on full heating 24/7 for the past 9 months. We’ve regretted owning it since about a week in to having it installed.
Quality: 1
Value for money: 2
Reply from Jacuzzi®
Hello
Thank you for your review, we’re really sorry to hear that you had a fault with your spa. We are pleased to confirm the issue was resolved in a timely manner by Malibu Hot Tubs.
In current times, we know households are facing a steep increase in their energy prices due to supply and demand on the global wholesale market. Unfortunately, this means that energy bills have increased substantially for many people. If you’d like to further discuss how much energy your spa consumes or how you can reduce the amount of electricity used, please contact your local Jacuzzi dealer directly.
Kind Regards
Jacuzzi Customer Care
This is my second jacuzzi first one had for 11 years local dealer was fantastic but product quality has plummeted. Some jets not working from new still not fixed….. very very disappointing would not recommend
Quality: 2
Value for money: 2
Reply from Jacuzzi®
Hello Howard
Thank you for your review. I'm sorry to hear that your ongoing issues are yet to be resolved. I have been advised that a member of our Customer Care Team is monitoring this for you, we are just awaiting the receipt of the parts required and we will be able to organise an engineer visit. Thank you for your ongoing patience.
Kind Regards
Jacuzzi Customer Care
Good hot tub but SmartApp does not work. Poor service from Jacuzzi.
Quality: 4
Value for money: 4
Reply from Jacuzzi®
Hi Andrew
Thank you for your review. We're pleased to hear you are enjoying your hot tub and apologise for the issue with setting up your SmartTub app. I have arranged for a member of our Customer Care Team to contact you in order to discuss this further and get this resolved.
Kind Regards
Jacuzzi Customer Care
Speaker is not working. Waiting for part but haven’t been to view. Not sure how they know what’s wrong. Only got in dec 21
Quality: 4
Value for money: 4
Basically very good have had issues with heating, also drain is not at the lowest point. Radio is pretty useless as it is only fm and signal strength is not sufficient to receive any stations with sufficient clarity.
Quality: 4
Value for money: 2
Reply from Jacuzzi®
Hello Tim
Thank you for your review. I'm sorry that you've faced a few issues with your J335 heating and sound system. I've noticed that you had raised a report with our Customer Care Team however, these issues were not mentioned. I have asked for a member of the team to give you and call and discuss this in further detail, so that we can get this sorted for you.
Kind Regards
Jacuzzi Customer Care Team
Had this hot tub for 2 months now, came with a fault and the fault still hasn't been rectified. We had an engineer out approximately 1 month in and he couldn't fix it, needed parts but still yet to hear anything Now have to drain the tub move it slightly over, refill, heat up and add the chemicals at our own cost ( not cheap and time consuming ) even though it was put in place by the delivery team and came with the fault. Could be a good tub but very disappointed up to now. First ever review on any product but 12.5k you should receive decent service especially when it has not worked correctly from day 1.
Quality: 3
Value for money: 3
Reply from Jacuzzi®
Hi Nick,
Thank you for your review. I’m sorry to hear that you have an issue with your spa. At Jacuzzi, we pride ourselves in providing a great customer experience - therefore I completely understand why this has been disappointing. I have arranged for the person overseeing your Customer Care case to get in touch with you shortly to discuss this in further detail and give us the opportunity to help rebuild your confidence in Jacuzzi.
Kind Regards
Jacuzzi Customer Care Team
Excellent product however delivered new with scratches on the rim on 2 sides and one jet not letting water through. Still awaiting jet to be replaced. Otherwise excellent product and service be Outdoor Living Leeds
Quality: 4
Value for money: 3
I think the price is well over other hot tab with same function
Quality: 4
Value for money: 1
Reply from Jacuzzi®
Hi Anton,
Thank you for your review. We appreciate your feedback.
Kind Regards
Jacuzzi Customer Care
All good apart from one of the pumps failing and having to be without it for a month, the hot tub is only 3 months old
Quality: 3
Value for money: 4
very very happy with purchase and service received
Quality: 5
Value for money: 4
My wife and i had a Lazy Spa Hot Tub for a couple of years as i was not convinced that a "proper Hot Tub" was worth while How wrong I was We upgraded to a Jacuzzi 335 as there were issues with the lazy spa (deflation, chemicals, heat loss, etc) My wife has a back problem and her consultant suggested that the jets and heat provided by a proper tub bay help The 335 is brilliant, constant temperature, great O care system, fantastic jets. The Tub is in our garden and except for the windiest of days we use it every day One of the less spoken about advantages is that My wife and i are able to spend an hour with each other each night and are able to talk without the TV, phone or screens or any other interruptions of any kind which has kept us sane during lock down We have continued doing this as restrictions have eased and it did help with my wifes sciatica. Great purchase and very good installation and support
Quality: 5
Value for money: 4
Excellent product
Quality: 5
Value for money: 4
Tub is great and easy to use , controls are simple to understand
Quality: 5
Value for money: 4
Reply from Jacuzzi®
Thank you for taking the time to write this review, John. We are delighted to hear that you find the J335 easy to use!
Kind Regards
Jacuzzi Customer Care Team
Pleased with the hot tub, though I did not understand on purchase that it did not have an inbuilt radio For an expensive hot tub this appears to be penny pinching David
Quality: 4
Value for money: 3
Reply from Jacuzzi®
Hi David
Thank you for your review. I'm pleased to hear that you are enjoying your hot tub! The J335 comes with the The BlueWave™ Spa Stereo System which allows you to listen to music via Bluetooth and enjoy the premium sound consistent with the Jacuzzi brand. Other devices can be connected via an AUX input, while the USB input allows you to charge your device as you listen to music from up to 30 feet away.
Kind Regards
Jacuzzi Customer Care Team
We would prefer an in built radio as opposed to having to run a blue tooth one through the system
Quality: 4
Value for money: 3
Reply from Jacuzzi®
Hi David
Thank you for your feedback and high rating.
Kind Regards
Jacuzzi Customer Care Team
I really want to love my hottub and give 5 stars all round but I've only had it 6 weeks and still waiting for parts to fix it, some jets do not work and I have a leak, not great from such a highly regarded Company, rather disappointed that I can't enjoy it fully
Quality: 3
Value for money: 4
Reply from Jacuzzi®
Hi Caroline
Thank you for your review. I’m sorry to hear that you have an issue with your spa. At Jacuzzi, we pride ourselves in the high quality of our products as well as providing a great customer experience - therefore I completely understand why this could have been disappointing. I have arranged for a member of our Customer Care Team to get in touch with you shortly to discuss this in further detail and give us the opportunity to help rebuild your confidence in Jacuzzi.
Kind Regards
Jacuzzi Customer Care Team