Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
The whole team at All Weather Leisure Shrewsbury were really helpful and friendly. The wet test of 3 different spas with Shannon was relaxed, professional and so useful in making a decision. They... See more
I’ve had a great experience recently with Jacuzzi UK. Both James, in the head office, and our technician Daren have been brilliant, very deserving of the 5 star review. Our issues were resolved quick... See more
Company replied
Company details
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 Stars for a supposed 5 Star product
Firstly, the company my wife and I purchased your product from (Outdoor Living) have been absolutely brilliant.
However, your product was delivered with a leak due to an ill fitting pipe into the pump. Also, the side of the tub was chipped.
Unless I am mistaken, providing such a product would have you putting in place robust quality control and a wet test before giving it the 'thumbs up' ?
August 19, 2025
Reply from Jacuzzi®
Dear Ronnie,
Thank you for sharing your feedback with us. We sincerely apologise for any confusion or frustration caused by the review invitation email and the subsequent lack of direct follow-up. At Jacuzzi, we take great pride in delivering a premium customer experience, and we regret that this part of your journey did not meet the high standards we set for ourselves and that you rightly expect.
We appreciate your patience and understanding regarding the pump leak issue, which, as you know, was promptly resolved by the dealership overseeing your installation. Quality control and wet testing are important parts of our manufacturing process, but occasionally, issues can arise during transportation, and we are committed to addressing them swiftly under warranty.
Regarding the review invitation, it is sent automatically and intended to encourage open feedback, but we understand it may have given the impression of a missed personal response. We acknowledge this can be confusing and are actively working to improve communication around customer feedback to ensure clearer expectations.
It is very encouraging to hear that you continue to have confidence in the Jacuzzi brand despite these challenges. Your trust means a great deal to us, and we value the constructive feedback you’ve provided.
If you would like, we would be happy to contact you directly to address any further concerns or questions. Please feel free to reach out, or let us know if you prefer to continue working through the dealership.
Thank you again for your understanding and for choosing Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
First hot tub purchase
Steve was great at discussing the various options. His focus was to help with our decision, he did not come across as being sales driven. The time we spent at Jacuzzi was enjoyable and informative. We decided upon the Jacuzzi 435, the delivery and installation was straightforward and exactly as described. We have only just started to enjoy using the hot tub, and can confirm it delivers a great relaxing experience. Cant understand why we have not done this sooner.
July 30, 2025
Unprompted review
Reply from Jacuzzi®
Dear David,
Thank you for sharing your positive experience with us. We're delighted to hear that Steve provided helpful and unbiased advice to assist with your decision, and that your delivery and installation went smoothly.
It’s wonderful that you’re already enjoying the relaxing benefits of your Jacuzzi 435 — and we couldn’t agree more that it’s never too late to experience the joy of owning a hot tub!
If you need any assistance or advice as you continue to enjoy your Jacuzzi, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Very fast in processing my order
August 18, 2025
Reply from Jacuzzi®
Dear Thomas,
Thank you for your feedback. We’re pleased to hear your order was processed quickly.
We appreciate your support and look forward to serving you again.
Kind regards,
Jacuzzi Customer Care Team
You could improve on your email…
You could improve on your email response's
otherwise all good so far
August 19, 2025
Reply from Jacuzzi®
Dear Nigel,
Thank you for your honest feedback. We’re glad to hear that everything has been good so far, and we appreciate your suggestion regarding our email responses.
We’re always looking for ways to improve our communication and customer experience, so your input is very valuable to us. If you have any specific suggestions or if there’s anything we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Jacuzzi Customer Care Team
We got our new jacuzzi from Hydrolife…
We got our new jacuzzi from Hydrolife Hot tubs and they have been brilliant. From the guy at the showroom to the lady dealing with the ordering and paperwork. The chap that came out to survey our property to ensure delivery was possible and check all the electric and safety features were adequate. Having got numerous other branded hot tubs in the past which have failed for one reason or another, we are hoping the jacuzzi brand will deliver many years of comfort and joy.
August 5, 2025
Reply from Jacuzzi®
Dear Lizzie,
Thank you for sharing your experience. We’re delighted to hear that Hydrolife and their team provided such excellent service throughout your Jacuzzi purchase.
It’s wonderful to know that, after previous challenges with other brands, you are hopeful and confident that your Jacuzzi will provide many years of comfort and enjoyment.
We look forward to being part of your journey and are here to support you every step of the way.
Kind regards,
Jacuzzi Customer Care Team
What I wanted
What I wanted, easily ordered. Postage and packing costs were a little high - always see if you can make the threshold for it to be free!
August 14, 2025
Reply from Jacuzzi®
Dear Clare,
Thank you for your feedback and for taking the time to leave a review. We're so pleased to hear that you found what you were looking for and that the ordering process was easy!
We appreciate your comments regarding postage and packing costs. We always aim to offer fair pricing, and we do encourage customers to take advantage of our free delivery threshold where possible. Your feedback is helpful and will be taken into account as we continue to improve our services.
Thanks again for your support, and we hope to serve you again soon!
Warm regards,
Jacuzzi Customer Care Team
Great service and very helpful
Steve was very helpful with our purchase of a hot tub. He kept in touch before and after the delivery. Great communication and answered all our questions.
Delivery was great, very professional.
Steve arranged the crane delivery for us
So far very impressed with the hot tub. Very happy.
August 14, 2025
Unprompted review
Reply from Jacuzzi®
Dear David,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you're happy with your new hot tub and that Steve was able to support you throughout the entire process. We pride ourselves on providing clear communication and a smooth delivery experience, so it's wonderful to know this came through for you.
If you have any questions down the line or need further assistance, please don’t hesitate to get in touch. We truly appreciate your support and look forward to hearing how you continue to enjoy your hot tub!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Hi Diane,
Thank you so much for your kind words! We're thrilled to hear that you found the process quick and easy, and that you're happy with the product and quick delivery. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Jacuzzi Customer Care Team
Within a week of our J335 Hot Tube…
Within a week of our J335 Hot Tube developed a serious leak.
August 5, 2025
Reply from Jacuzzi®
Hi Philip,
Thank you for your honest review. It was a pleasure speaking with you today, and I’d like to once again sincerely apologise for the issue you've experienced with your J335 Hot Tub. As we discussed, we are working closely with your dealership to resolve this as quickly as possible and ensure everything is put right.
I’ll also be sending you an email separately to confirm the next steps and keep you fully informed as we move forward as discussed.
We really appreciate your patience and understanding.
Best regards,
Jacuzzi Customer Care Team
Response to issues is poor.
Response to issues is poor.
No longer able to speak to a human being by telephone as Jacuzzi have recently changed telephone options. Customer service option is just a long 'blah, blah' blah' on a loop. Only other option is for trade.
We have been 'sent around the houses' and still not received a proper response. Very poor for what was a great company.
July 22, 2025
Reply from Jacuzzi®
Hi Catherine,
Thank you for your feedback, and I’m very sorry to hear about the frustration you experienced—it’s certainly not the level of service we aim to provide.
We’ve recently made changes to our phone system in an effort to improve service, but clearly it has caused unintended issues, and your comments are being taken seriously.
That said, I’m pleased we’ve now been in direct contact and have worked out a satisfactory solution. This matter is currently in hand, and we’re ensuring everything is followed through as promised.
We genuinely appreciate your patience and the opportunity to put things right. If there’s anything further you need, please don’t hesitate to get in touch.
Best regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Jacky,
Thank you so much for your lovely feedback! We’re delighted to hear that everything—from communication and pricing to installation—met your expectations. It was a pleasure to assist you, and we truly appreciate your support.
If there’s anything you need in the future, please don’t hesitate to reach out.
Best regards,
Jacuzzi Customer Care Team
Good service and prompt delivery👌
July 15, 2025
Reply from Jacuzzi®
Dear Jamie,
Thank you for your feedback! We're glad to hear you were happy with the service and prompt delivery 👌
Kind regards,
Jacuzzi Customer Care Team
Lightweight cover does the job!
Despite a last minute cancellation on the cover being fitted due to sickness the company quickly arranged another date. Not quite as quick as I'd hoped for but these things happen. Both driver who delivered the cover and the fitters the following week were all very nice and respectful of our home. We had opted for a new cover as our old pvc/leather one had deteriorated and was exceptionally heavy. The new black material covers are more effective and lightweight which makes a huge difference.
July 15, 2025
Reply from Jacuzzi®
Dear Sarah,
Thank you for taking the time to share your experience. We're pleased to hear that you're happy with your new lightweight cover and that it's made such a positive difference. We also appreciate your understanding regarding the rescheduling—while we regret the delay, we're glad it was handled smoothly.
It's great to know our delivery team and fitters made a good impression and were respectful of your home. Your feedback means a lot to us, and we're grateful for your support.
Kind regards,
Jacuzzi Customer Care Team
AUGUST 2025 UPDATE
AUGUST 2025 UPDATE
Here we are again 4 weeks since the last update - ZERO response from James Goodison the “senior” customer service rep.
Have sent an email now having organised to escalate this to the Citizens advice and also to a designated solicitor as they clearly aren’t interested in sorting the issues highlighted multiple times.
Jacuzzi do not care. I will not just “go away”.
JULY 2025 UPDATE
Monthly Jacuzzi customer care update regarding my experience:
Having finally received correspondence from Jacuzzi senior customer care advisor there seems to be baby steps being made towards a resolution. The fact remains that after 4 and a half years and a complete change of Jacuzzi I still continue to have a faulty product which will need constant repairs doing to it until a resolution is found.
Be aware that any Jacuzzi you buy if you have the rotational jets, they are a known fault and will perish and stop working over and over again until they release a new design. I did not buy a premium product to have to replace parts every few weeks/months. I am currently going through the process with help from a solicitor and trading standards in order to get a satisfactory resolution.
If you have a Jacuzzi with rotational jets, check them immediately. They will slow down and not spin and be useless over a short time.
See my previous reviews for updates and how long this stress and situation has been going on.
——————————
Avoid Jacuzzi
Warning - do not buy a Jacuzzi unless you want constant hassle and engineer visits and a complete lack of compassion from customer service.
Purchased a J335 in early 2021, have had 4 years of problems and faults and issues which have been constantly returned resolved then unresolved. I have had the Jacuzzi changed for a brand new one and continue to have the same issues. Multiple temp sensors, circulation pumps, screen issues, badly fitted and broken side panels, damaged cover clips, and over 30 jets replaced where Jacuzzi have admitted fault that the circulated jets are going to keep being faulty until they change the design. Initial customer service is now non existent and I just get ignored every time I try to rectify an issue which is out of my control.
Treated appalling most recently after promise after promise of a resolution and just blatantly ignored when trying to be understanding and patient under the circumstances.
After 4 years of Jacuzzi ownership I’ve probably had a full working product for less than 12 months overall pieces together and after years of time wasted trying to rectify, my patience has ran out.
A product over £10k is not fit for purpose.
Do not buy from Jacuzzi. You have been warned.
August 1, 2025
Unprompted review
Lighting issues
Having had a jacuzzi for 18 years it was time to up grade. Ordered the J335 2025 series as it offered a range of new features. The delivery by the team was amazing the guys worked extremely hard on one of the hottest days of the year. The only downside was the product, it failed to live up to expectations with a fault in the internal and external lighting system. Waited for 3 weeks for a replacement part only to fined it was for the 2024 model. I’m hope we can get this sorted soon and not become an long term issue, especially as we are always reminded that Jacuzzi are the Rolls Royce of hot tubs.
July 11, 2025
Reply from Jacuzzi®
Dear Nick,
Thank you for taking the time to leave a detailed review, and for choosing to upgrade to the Jacuzzi® J-335™ after 18 years of ownership — we truly value your loyalty.
We’re pleased to hear our delivery team provided excellent service, especially in tough conditions. We'll be sure to share your kind words with them.
However, we're very sorry to learn about the lighting issues you've experienced and the delay in receiving the correct replacement part. We completely understand how disappointing this must be, particularly given the high standards expected of a premium product like Jacuzzi.
We’ve looked into this matter but have been unable to locate a case reference on our system under the email address used for your review. To help us resolve this as quickly as possible, we kindly ask that you contact our customer service team on 0113 272 7442 at your earliest convenience. We’re ready to assist and ensure the correct solution is provided without further delay.
Thank you again for your patience and your valuable feedback.
Warm regards,
Jacuzzi Customer Care Team
Fast efficient service
Fast efficient service, arrived well packaged and in great condition.
Thank you
July 29, 2025
Reply from Jacuzzi®
Dear Suzanne,
Thank you for your lovely feedback. We're so pleased to hear your order arrived quickly, well packaged, and in great condition. Your satisfaction means a lot to us.
Thank you for your support!
Kind regards,
Jacuzzi Customer Care Team
Efficient service Quickly identified the product I…
Quickly identified the product I required and, although it was out of stock, it arrived in a couple of weeks, which was first class
July 28, 2025
Reply from Jacuzzi®
Dear Peter,
Thank you for your kind review. We're glad we could quickly identify the product you needed and that it arrived within a couple of weeks despite being out of stock. It's great to hear the experience met your expectations.
We appreciate your patience and support, and look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Very helpful young man gave precise…
Very helpful young man gave precise info on product.
Took time over the phone with my query.
My questions answered, online order placed, delivered quickly.
July 10, 2025
Reply from Jacuzzi®
Good afternoon,
Thank you for your kind feedback. We're delighted to hear that our team member was helpful, took the time to answer your questions, and provided clear information. It's great to hear that your order process was smooth and delivery prompt.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Peter,
Thank you for your feedback! We're glad to hear you were pleased with the service.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Brian,
Thank you for your kind words! We’re so pleased to hear you’re happy with your experience.
Kind regards,
Jacuzzi Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.