Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
The whole team at All Weather Leisure Shrewsbury were really helpful and friendly. The wet test of 3 different spas with Shannon was relaxed, professional and so useful in making a decision. They... See more
I’ve had a great experience recently with Jacuzzi UK. Both James, in the head office, and our technician Daren have been brilliant, very deserving of the 5 star review. Our issues were resolved quick... See more
Company replied
Company details
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Communicated with a lovely gentleman, James Goodison, over a query with our order. This was dealt with promptly followed by an email a couple of days later to check all had been resolved.
Thank you very much James. 👍
June 26, 2025
Unprompted review
Reply from Jacuzzi®
Dear Gillian,
Thank you for your kind words and for sharing your experience with James.
We’re delighted to hear that James provided prompt and attentive support, and that your query was fully resolved to your satisfaction. We believe follow-up care is just as important as the initial response, so it’s wonderful to know that made a positive difference.
Thanks again for your feedback — we’re always here if you need anything further.
Kind regards,
Jacuzzi Customer Care Team
1 Item not received
1 Item not received. I have emailed and waiting for a reply.
Item recieved with thanks. Good work.🙏
June 23, 2025
Reply from Jacuzzi®
Dear Mrs Edwards,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the missing item. I understand that the issue has since been resolved and that you have now received your item.
We’re glad everything is in order, thank you for your patience whilst we worked to rectify this for you - please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Jacuzzi Customer Care Team
Jacuzzi dream
Absolutely delighted with our Jacuzzi® installation! The whole process was smooth and professional from start to finish. The installation team were fabulous – nothing was too much trouble, and they were incredibly friendly and polite. The demonstration was clear and helpful, and the lads are a real credit to the company. Highly recommend!
June 23, 2025
Reply from Jacuzzi®
Dear Marie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your Jacuzzi® installation was a smooth and enjoyable experience from start to finish. Our installation team takes great pride in their work, and it’s fantastic to know their friendliness and professionalism made such a positive impression.
Your recommendation means a lot to us, and we hope you enjoy many relaxing moments in your new Jacuzzi®.
If you ever need any assistance or advice, please don’t hesitate to get in touch.
Kind regards,
Jacuzzi Customer Care Team
Luiza at Jacuzzi Customer support was…
Luiza at Jacuzzi Customer support was really helpful in finding me the right part and ordering for me.
June 20, 2025
Unprompted review
Reply from Jacuzzi®
Dear Justin,
Thank you for your kind words!
We’re delighted to hear that Luiza was able to assist you in finding the right part and making the ordering process easy. Providing helpful and efficient support is our top priority, and we’ll be sure to pass your compliments on to her.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Cherry,
Thank you for your feedback!
We’re pleased to hear you’re happy with the quick delivery and the quality of the lid. It’s great to know it fits perfectly and meets your expectations.
If you need any further assistance, we’re here to help.
Kind regards,
Jacuzzi Customer Care Team
Fantastic service and support throughout
We recently bought the J-435 Jacuzzi Hot Tub from Jacuzzi Manchester, and we’ve been really impressed with the whole experience.
From the first visit to the showroom, the team were friendly, knowledgeable, and took the time to help us find the right model without ever being pushy. They clearly knew their stuff and made the whole process feel easy and straightforward.
The pre-sales support was excellent – all our questions were answered promptly, and we always felt kept in the loop. Installation was smooth and well organised, and the team made sure we were comfortable with how everything worked before they left.
What’s really stood out, though, is the aftercare. It’s been reassuring to know we can call or email with any questions, and the follow-up has been just as good as the initial service.
The hot tub itself has been a brilliant addition to our home – a great place to unwind and relax. We’re really pleased we chose both the J-435 and Jacuzzi Manchester.
Thank you, Emma 😊
June 20, 2025
Unprompted review
Reply from Jacuzzi®
Dear Emma,
Thank you so much for your wonderful and detailed feedback!
We’re thrilled to hear that your experience with Jacuzzi Manchester—from your first showroom visit to installation and ongoing aftercare—has been positive and seamless. Our team takes great pride in offering knowledgeable, friendly, and attentive service, and it’s fantastic to know that came through so clearly.
It’s especially rewarding to hear how much you’re enjoying your J-435 hot tub and the relaxation it brings to your home. Your kind words truly motivate us to keep providing the best service possible.
Thank you again for choosing Jacuzzi, and please don’t hesitate to reach out if you ever need anything in the future.
Kind regards,
Jacuzzi Customer Care Team
5 star customer service
James (Goodison) has been extremely helpful from the moment I spoke to him. He was polite, knowledgeable and efficient. Thanks 😊
June 20, 2025
Unprompted review
Reply from Jacuzzi®
Dear Mrs Curtis,
Thank you for your fantastic 5-star feedback!
We’re delighted to hear that James provided polite, knowledgeable, and efficient service from the very start. We’ll be sure to pass your kind words on to him.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Darren is a breath of fresh air and a dying breed!
Darren is a breath of fresh air.
The appointment was booked for 3 July (few days before my twin sisters birthday on 4 July who are coming down from Coventry that weekend with the rest of my family as I’m entertaining them in my house in Chingford).
I received a call today where he told me he was in the area and he could slot me in if I was about which I gladly grabbed the opportunity to get it done 3 weeks prior as that would be one less thing I needed to sort out.
Bish bash bosh he was in and out in a heartbeat and changed my Clear Ray bulb showed be why the water was not coming out as fast on one side because a switch I was not activating and the pump was fine which was a relief.
Overall that morning visit is the best bit of luck I’ve had in a while so well done Darren you’ve made my day.
Henry - North Chingford
June 20, 2025
Unprompted review
Reply from Jacuzzi®
Dear Henry,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that Daren was able to accommodate you so promptly and provide such efficient, helpful service. It’s great to know he could quickly diagnose the issue and give you peace of mind — especially with family visiting!
Daren will be delighted to hear your kind words. We’re proud to have him on the team and to deliver experiences that brighten our customers’ days.
Thanks again for sharing your story, and if you ever need anything else, we’re just a call away.
Kind regards,
Jacuzzi Customer Care Team
Daren came along and fixed our hot tub
Daren came along and fixed our hot tub. Fantastic service….. knew exactly what he was doing
June 20, 2025
Unprompted review
Reply from Jacuzzi®
Dear Donna,
Thank you for your kind feedback!
We’re delighted to hear that Darren provided fantastic service and efficiently fixed your hot tub. His expertise and professionalism are something we take great pride in.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
The efficacy of how quickly the filters…
The efficacy of how quickly the filters were sent to us.
June 17, 2025
Reply from Jacuzzi®
Dear Mr Draper,
Thank you for your feedback!
We’re pleased to hear that the filters were dispatched to you quickly. We understand the importance of timely delivery, especially when it comes to keeping your Jacuzzi in top condition.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Jacuzzi Customer Care Team
James was very knowledgable and helpful…
James was very knowledgable and helpful with my query. He solved it straight away and got the part ordered. Exemplary customer service couldn’t be more happy.
June 18, 2025
Unprompted review
Reply from Jacuzzi®
Dear Julie,
Thank you so much for your kind words! We're thrilled to hear that James was able to assist you so efficiently and provide the high level of service we strive for. We'll be sure to pass along your feedback—he’ll be delighted to know he made such a positive impact.
We're grateful for your support and are always here if you need anything in the future!
Kind regards,
Jacuzzi Customer Care Team
Easy to navigate website
Easy to navigate website, easy ordering process and next day delivery.
June 17, 2025
Reply from Jacuzzi®
Dear Richard,
Thank you for your feedback! We're so glad to hear you found the website easy to navigate and that the ordering process was smooth. It’s great to know your delivery arrived the next day as expected—that’s exactly the experience we aim to provide.
We appreciate your support and look forward to serving you again!
Kind regards,
Jacuzzi Customer Care Team
JACUZZI - James Goodison is a Dying Breed!
My Jacuzzi J375 has just pasts its standards manufacturers warranty date so I called to book an engineer to come and visit me I as I need to change the clear ray bulb before weekend of 5 July as I have 15 of may my family members coming to see me from the Midlands (my twin sisters birthday born on 4 July) and hopefully if the weather hold out it would be good.
I called and spoke to a very helpful man who said he would get it booked in for 3 July and he would end me an email to confirm the pricing. However I then received an email from him explaining that he booked the appointment and it was going to be free as a gesture of goodwill to which literally put a smile on my face as I wasn't expecting that.
Clearly this man is a dying breed.. Jacuzzi need to embrace him as he is creating serious goodwill with Jacuzzi devoted customers.
Excellent!
Henry - Chingford London
June 17, 2025
Unprompted review
Reply from Jacuzzi®
Dear Henry,
Thank you so much for your wonderful feedback—it truly made our day! We're delighted to hear James was able to assist you so promptly and that his gesture brought a smile to your face. We’ll be sure to pass along your kind words!
Your story is exactly why we do what we do, and we’re so pleased we could help ahead of your family gathering. We hope you have a fantastic weekend of celebrations—and a very happy birthday to your twin sister!
Thank you again for being a valued member of the Jacuzzi family.
Kind regards,
Jacuzzi Customer Care Team
The jet nozzle chrome trim was…
The jet nozzle chrome trim was delivered quickly and while it would be expensive to replace all five at once, just one needed replacing. The Jacuzzi runs perfectly after 30 years, with just one repair in that time caused by forgetting there was a cutoff protection and thinking the pneumatic switch was broken when it was not.
June 16, 2025
Reply from Jacuzzi®
Dear David,
Thank you for sharing your experience! We're glad to hear your replacement jet nozzle chrome trim arrived quickly and that your Jacuzzi® is still running smoothly after 30 years—what an incredible testament to its quality and longevity.
We appreciate your insight about the cost of replacement parts and are happy to hear you only needed the one. It's great that the issue turned out to be a simple fix, and we’re always here to help if you ever have questions in the future.
Thank you for being a long-time member of the Jacuzzi® family!
Kind regards,
Jacuzzi Customer Care Team
I’ve had a great experience recently…
I’ve had a great experience recently with Jacuzzi UK. Both James, in the head office, and our technician Daren have been brilliant, very deserving of the 5 star review. Our issues were resolved quickly and both James and Daren really know their stuff as well as being helpful, responsive and friendly. I’m keeping them on fast dial incase of further issues with our tub.
June 17, 2025
Unprompted review
Reply from Jacuzzi®
Dear Lucy,
Thank you so much for your kind words! We're delighted to hear that both James and Daren provided such a positive and efficient experience. It's always our goal to deliver knowledgeable, friendly, and responsive support, and we're thrilled they exceeded your expectations.
We’ll be sure to pass along your feedback—they’ll really appreciate it. And don’t worry, we’re always just a call away if you ever need us again!
Thanks for being a valued member of the Jacuzzi family.
Kind regards,
Jacuzzi Customer Care Team
So happy with our new Jacuzzi
So happy with our new Jacuzzi, wished we'd got it years ago! Steve and Phil at Bents were really helpful and talked us through how to do everything, Steve kept us well informed when it was coming etc and also arranged the crane for us. All delivered and installed exactly as promised. Great service...highly recommend them.
June 15, 2025
Unprompted review
Reply from Jacuzzi®
Dear Angela,
Thank you so much for your lovely review! We’re absolutely delighted to hear how happy you are with your new Jacuzzi — we agree, it’s never too late to start enjoying the benefits!
A big thank you for mentioning Steve and Phil at Bents — they’ll be thrilled to know their support made the process smooth and enjoyable for you. From organising the crane to keeping you informed every step of the way, it’s great to hear everything went exactly as promised.
We really appreciate your recommendation, and if you ever need anything in the future, we’re always here to help.
Enjoy every moment of your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
Appointment and query
Have phoned up for an appointment and James was most helpful and understanding of our situation. Booking an appointment was easy with great communication throughout.
June 11, 2025
Unprompted review
Reply from Jacuzzi®
Dear Ian,
Thank you so much for your kind words! We're really pleased to hear that James was helpful and understanding, and that booking your appointment was a smooth and straightforward experience.
We always aim to provide clear communication and support, so it's great to know that came through. We’ll be sure to pass your feedback on to James — it’ll mean a lot to him!
Kind regards,
Jacuzzi Customer Care Team
Worst customer service I have ever encountered .
I have 3 faults with my hottub.
I have called 3 times
I have emailed twice
All I have to show for this is an incident number.
No-one at Jacuzzi will pick the phone up and respond to me.
Absolutely the worst customer service I have ever had to endure.
This is the third breakdown in 3 years.
If this is a luxury product then god helps us.
If only there were negative stars
June 12, 2025
Reply from Jacuzzi®
Hi Neil,
Thank you for your honest feedback, and please accept our sincere apologies for the frustration and inconvenience you've experienced. This is certainly not the level of service we aim to provide, and we’re genuinely sorry that you’ve had to chase us for a resolution.
We completely understand how disappointing it must be to face multiple issues with your hot tub, especially when you're trying to enjoy a product that should feel like a luxury. Your experience falls far short of the standards we set for ourselves, and we take that very seriously.
We have tried to reach out today but could only reach voicemail, and have left a message detailing the best method of contact.
We look forward to speaking to you soon, and working out a resolution to the outstanding issue!
Kind regards,
Jacuzzi Customer Care Team
efficient service with teething issues
James at Jacuzzi customer care has helped me navigate the chemical issues and provided product quickly when needed. The teething problems with our new swim spa were resolved quickly when our supplier let us down. I will continue to contact James as and when issues arrives due to his efficiently and attitude.
May 26, 2025
Unprompted review
Reply from Jacuzzi®
Hi Fleur,
Thank you for taking the time to share your experience. We’re pleased to hear that James was able to assist you effectively and provide timely support when it was most needed. While we regret the initial teething issues with your new swim spa, it’s reassuring to know they were resolved promptly.
Your recognition of James’s efficiency and positive attitude means a great deal to us. We’ll be sure to pass along your kind words to him. Please don’t hesitate to reach out whenever you need further assistance — we’re always here to help.
Kind regards,
Jacuzzi Customer Care Team
Great customer service from James
Great customer service from James, I will definitely be a repeat customer.
June 11, 2025
Unprompted review
Reply from Jacuzzi®
Dear Colin,
Thank you so much for your kind words! We're delighted to hear you had a great experience with James — we’ll be sure to pass along your feedback to him. We truly appreciate your support and look forward to welcoming you back as a repeat customer!
Kind regards,
Jacuzzi Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.