Jagland Empire Ltd Reviews 

877
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, professional, and friendly during every single step of the transaction process. Many consumers note that the entire car buying journey is remarkably smooth, straightforward, and transparent, leaving them thoroughly confident in their final purchase. However, some customers also noted serious mechanical problems shortly after delivery and felt that after-sales support was entirely unhelpful when trying to resolve issues. A few other people experienced frustrating inconveniences such as vehicles delivered with empty fuel tanks, missing accessories, or unexpected preparation delays.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, as many consumers praise their purchases, noting... See more

Staff

Consumers find staff to be positive, highlighting that the team is extremely helpful, professional, and... See more

Service

Users describe ambiguous interactions with service, as many reviewers highlight helpful staff and stress-free... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and knowledgeable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the staff makes the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful staff, especially Kiran, who answered all my questions fully and never rushed me. Car delivered on time and delivery driver very friendly and helpful. Only downside is that the car arrive... See more

Company replied

Rated 5 out of 5 stars

The experience was very professional throughout. I only bought a 2016 Range Rover Evoque but felt like it was truly a new car purchase experience. Staff were helpful and not pushy in anyway and highl... See more

Company replied

Rated 5 out of 5 stars

Great service from contacting via the phone to getting the car. Viewed the car and took away the next day. I had a great experience getting my car. The process was smooth from start to finish, and eve... See more

Company replied

Rated 5 out of 5 stars

I purchased my car from Jagland Empire Ltd on 11 January 2026 and had a very positive experience. The whole process was smooth, clear, and well organised from start to finish. The team was friend... See more


Company details

  1. Car Dealer
  2. also in
  3. Ford Dealer
  4. Jaguar Dealer
  5. Land Rover Dealer
  6. Used Car Dealer

About Jagland Empire Ltd

Written by the company

Jagland Empire Ltd is an independent car supermarket with a wide range of vehicles from all the main manufacturers. Whether you want a luxury car or something practical, we have got options that suit different budgets.

We aim to make buying a car as simple as possible. We offer competitive prices, flexible finance, and nationwide delivery, so you can get your car without any hassle.

Our team is here to help with any questions, and we provide warranty products to give you extra peace of mind.

We are proud to have been Highly Rated for Customer Service by Auto Trader. Thousands of customers have trusted us to help them find the right car.

Browse our stock online or get in touch to see how we can help you.


Contact info

4.1

Great

TrustScore 4 out of 5

877 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(877)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Friendly staff with lots of vehicles in…

Friendly staff with lots of vehicles in stock. Ended up purchasing a vehicle and I'm happy with it so far.

August 15, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, David! We are glad you found our team friendly and were happy with your vehicle. We look forward to continuing to provide a great service.

Many Thanks,
Customer Service Team

Rated 1 out of 5 stars

Terrible initial contact with them

Terrible initial contact with them. Really hard to get a sales person to return my calls. Tried email, WhatsApp, phone calls. I spoke to a few people but they couldn't get a reply from anyone in sales, the last person suggested I head over anyway to see the car we were interested in as I'm not that far away (40mins) as the sales team must be busy. We got there and the car we wanted was out the front, no punters around, lots of sales people doing nothing. I was told they'd just sold the car. Basically the sales team were ghosting me as they'd already got a punter on the hook. They could have just told me that and then I wouldn't have wasted my time and fuel going over there. I think I may have missed a bullet anyway having read their reviews and the reviews of their previous incarnations, easy car credit 247 and other similar names. What a thoroughly disrespectful and selfish company! I hope the business goes down the toilet like the previous ones!

August 26, 2025
Unprompted review
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Reply from Jagland Empire Ltd

We are very sorry to hear about your experience. We aim to provide clear and timely communication and take your feedback seriously. We will review this internally to improve our service.

Many Thanks,
Customer Service Team

Rated 1 out of 5 stars

Even giving 1 star

Even giving 1 star, is undeserving.
My husband and l were looking for a van. We then approached this company, Jagland Halifax, and we were told to pay £100 deposit on the 22/04/2025 which was refundable.
To my surprise such a reputable company is failing to refund us our £100. We have been to the company several times, called several times, and they continuously say the money will be refunded and up to date we still waiting for the refund.
We feel scammed, cheated and lied to, in people we thought we could trust.

April 22, 2025
Unprompted review
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Reply from Jagland Empire Ltd

We are very sorry for the delay with your refund. Please contact us directly so we can resolve this promptly. Your trust is important to us.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very efficient

August 20, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you Miss Carr! We are pleased you found our service efficient and hope you continue to enjoy your vehicle.

Many Thanks,
Customer Service Team

Rated 3 out of 5 stars

I got the car.

I had a mixed bag of experience with this dealer. On the plus side when we were on site they were very nice and polite and arranging collection was easy. They even offered to collect us from the train station.

However when I was arranging the car online with them they were extremely pushy with their finance and warranty which was a pretty terrible deal. They told me that they wouldn't work with the finance provider I had chosen right up until I showed them an acceptance letter.

I was also told that the car was in perfect condition without a mark on it but there is a large chip in the windscreen, a few very light marks, but the worst of all was that the front two tyres were completely shot with tread blocks missing and peeling away. Sadly after my long journey to get the car I forgot to check the tyres so I only noticed when I got home. I was lucky that I made it home without a blow out. The dealer did pay half of the tyre price but it should never have left the forecourt in that state.

August 16, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you for your feedback, Graeme. We are glad that the collection process was smooth and that our team were polite and helpful. We are pleased we could resolve the issue with the tyres and hope you are enjoying your car.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Lovely people

Lovely people , very friendly and made you feel welcome . Love my new car 😁

August 17, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Beverley! We are delighted you felt welcome and are enjoying your new car.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Happy with purchase

Really impressed with Hollie throughout our car buying journey! She was really quick at getting back to us and went above and beyond, nothing was too much for her she is an absolute credit to the company ⭐️

August 14, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Vicky! We are thrilled you had a positive experience and appreciate your kind words. We are glad we could make the process smooth and enjoyable for you.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Love my new jaguar I Pace

Love my new jaguar I Pace , after a long stressful day of already purchasing the same car from another garage to find out the car was faulty number of warning and would not charge ! These guys agreed to stay open late for us after 7:30 at night to get us the car we wanted and it is perfect ! They was nothing but helpful and we got are car processsed in no time at all we was ready to get on the road in no time at all no hassle or stress !! Thankyou again amazing service.

August 15, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Joanne! We are so pleased you got the car you wanted and that our team could help after hours to make the process stress-free. We hope you enjoy your Jaguar I-Pace!

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Good experience

Pleasant and friendly,made us feel welcome. Talked through everything we asked.

August 16, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Nigel! We are glad you found our team friendly and helpful and that your experience was positive.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Purchased a new car

Purchased a new car, service received from initial enquiry to complete was 5 star...

Great car from a great company

August 15, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Craig! We are delighted you enjoyed a 5-star experience and are happy with your new car.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very accommodating and no big pressure sales pitch.

Everything went smoothly and all requests for details on the car to be addressed accommodated and resolved.

Great experience would recommend.

August 14, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Mark! We are glad everything went smoothly and that our team could accommodate your requests. We appreciate your recommendation.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very good experience

Very good experience, smooth and friendly.
Van is great and spotless when collected.
Highly recommend

August 15, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Tom! We’re delighted your experience was smooth and that you were happy with the van. We hope you continue to enjoy it.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

The service provided was very good

The service provided was very good, all the staff were very friendly and helpful.
Managed to conclude a good deal after a little haggling 😜

August 15, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Kevin! We’re pleased you had a positive experience and that our team could help you conclude a good deal.

Many Thanks,
Customer Service Team

Rated 1 out of 5 stars

I purchased a defender EO70 GRK in May…

I purchased a defender EO70 GRK in May 2025 on finance with Santander.
I had to go to Halifax from Manchester twice because the first time I couldn't use my credit card to pay and wasn't told this, I viewed the vehicle and pointed out some cosmetic issues ( deep scuffs to external trimming and 2 deep chips on windscreen) I was assured that these would be sorted before I collected. 2nd trip back and the problems were still there. Told to get local trader to deal with and Jagland trading as MegaCar Supermarket would reimburse directly. While driving back to Manchester I noticed the coolant light illuminated as well as the engine management light and SOS light. I reported it to Jagland trading as megacar supermarket and they said just top up. which I did with over 23l of coolant over 3 days. clearly was a more serious issue. I paid £10,000 deposit part cash part loan with Santander, so under the credit consumer act 2015 I complained to Santander, who sent out an independent engineer within 3 days. The report they produced proved that the car had a pressure loss of over 2.5psi within 10 minutes and there was evidence of a long standing leak on the coolant system before it was sold. BIG PROBLEM. I immediately rejected the car as was within my rights and it was collected a couple weeks later and sent back to the dealer. It has been over 6 weeks since Jagland trading as Megacar supermarket has had paperwork and car and they are refusing to wind down the finance and return my deposit as ordered by Santander. The car is back on sale on numerous platforms initially for £1,000 more than I bought it but now reduced to £44,990. My experience with them has been the most frustrating and one which seems to have been true by previous clients. I am now considering pursuing a case with the financial Ombudsman because I am out of pocket and no car after 6 weeks of being messed around and causing me mental anguish. This is a 100% true story as of 17/8/2025

August 17, 2025
Unprompted review
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Reply from Jagland Empire Ltd

We are sorry to hear about your concerns, Christina. As instructed by the finance company, we have already settled the matter with them, including your deposit. Any further queries will need to be addressed through their formal complaints process, and they will be able to assist you directly.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. Kept up to date with purchasing car from Halifax. Living in Sunderland. Great deal.

August 1, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Mark! We’re pleased our team could assist and keep you updated throughout the process. We hope you enjoy your new car.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very easy and straight forward to deal…

Very easy and straight forward to deal with. Would recommend

August 9, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Tom! We’re glad the process was straightforward and that you would recommend us.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Had a great professional experience…

Had a great professional experience buying my van from start to Finnish went smoothly and would definitely buy a veichle from them again.

August 2, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you! We’re pleased your van purchase went smoothly and that you would buy from us again.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Excellent staff and not forced in to…

Excellent staff and not forced in to buying

August 8, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Dave! We’re glad you found our team excellent and that you didn’t feel pressured during the process.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very nice people great customer…

Very nice people great customer service! No pressure at all! Made me feel really relaxed such a easy process ☺️

August 9, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Autumn! We’re delighted you felt relaxed and that the process was easy and enjoyable.

Many Thanks,
Customer Service Team

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