Jagland Empire Ltd Reviews 

877
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, professional, and friendly during every single step of the transaction process. Many consumers note that the entire car buying journey is remarkably smooth, straightforward, and transparent, leaving them thoroughly confident in their final purchase. However, some customers also noted serious mechanical problems shortly after delivery and felt that after-sales support was entirely unhelpful when trying to resolve issues. A few other people experienced frustrating inconveniences such as vehicles delivered with empty fuel tanks, missing accessories, or unexpected preparation delays.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, as many consumers praise their purchases, noting... See more

Staff

Consumers find staff to be positive, highlighting that the team is extremely helpful, professional, and... See more

Service

Users describe ambiguous interactions with service, as many reviewers highlight helpful staff and stress-free... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and knowledgeable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the staff makes the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful staff, especially Kiran, who answered all my questions fully and never rushed me. Car delivered on time and delivery driver very friendly and helpful. Only downside is that the car arrive... See more

Company replied

Rated 5 out of 5 stars

The experience was very professional throughout. I only bought a 2016 Range Rover Evoque but felt like it was truly a new car purchase experience. Staff were helpful and not pushy in anyway and highl... See more

Company replied

Rated 5 out of 5 stars

Great service from contacting via the phone to getting the car. Viewed the car and took away the next day. I had a great experience getting my car. The process was smooth from start to finish, and eve... See more

Company replied

Rated 5 out of 5 stars

I purchased my car from Jagland Empire Ltd on 11 January 2026 and had a very positive experience. The whole process was smooth, clear, and well organised from start to finish. The team was friend... See more


Company details

  1. Car Dealer
  2. also in
  3. Ford Dealer
  4. Jaguar Dealer
  5. Land Rover Dealer
  6. Used Car Dealer

About Jagland Empire Ltd

Written by the company

Jagland Empire Ltd is an independent car supermarket with a wide range of vehicles from all the main manufacturers. Whether you want a luxury car or something practical, we have got options that suit different budgets.

We aim to make buying a car as simple as possible. We offer competitive prices, flexible finance, and nationwide delivery, so you can get your car without any hassle.

Our team is here to help with any questions, and we provide warranty products to give you extra peace of mind.

We are proud to have been Highly Rated for Customer Service by Auto Trader. Thousands of customers have trusted us to help them find the right car.

Browse our stock online or get in touch to see how we can help you.


Contact info

4.1

Great

TrustScore 4 out of 5

877 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(877)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My wife and I had been looking into…

My wife and I had been looking into getting an electric car for a while now since our local council has decided to punish house holds for having petrol and diesel cars, by increasing the price of parking permits for fossil fuelled powered vehicles. Why they have done this is beyond me seeing as a car that is parked is not producing any pollution but that is by the by. Having looked at several electric cars, we decided on a jaguar ipace for a number of reasons. 1, it’s a jaaagg. Who doesn’t want to own a jaaagg. 2, it looks great which a lot of electric cars don’t. 3, the range on it is far greater than most electric cars, and even some petrol cars.

With all this in mind, we began the search and at pretty much every turn, the jags were being swiped up. We did find one however were messed around by the dealer so much, that we began to think it wasn’t to be.

And then, we found this place. We called them up on a Saturday morning, and had the agreement in place to finance a 2019 jaguar ipace by mid afternoon. They even take care of the finance, so no having to ring around and find it yourself, although they make it clear that you are more than welcome to do so.

The only let downs are as follows.
The car was supposed to be delivered to us last Saturday. However, the day before, we got a call saying that the delivery company had over booked and that the vehicle wouldn’t be a delivered as arranged. A bit of a let down, but mistakes happen. The vehicle was delivered on the Friday after at just after 11:00. I had to dart off to work and so left my wife to figure all the buttons and knobs out. And like a blood hound, she sniffed out the problems, of which there are a few. The door mirrors refuse to fold in when the car is switched off. There is no sound coming out of the speakers. And the previous owner is stilled installed on the system, and we don’t know his PIN number in order to change it to us and remove him. I got in touch with jagland about the problems and they have assured me that they can be fixed as the car is under an extended warranty.

Other than that, the car is brilliant. It is beautifully smooth to drive, comfortable, handles exceptionally well and is quicker than a hiccup. The experience I have had with jagland has been great, not perfect, but their customer service has been second to none.

August 8, 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Coz & Dee! We’re delighted you’re enjoying your Jaguar I-Pace and appreciate your kind words. We will make sure the remaining issues are addressed under your warranty.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and helpful they helped me choose the right car for me with ease. the person who provided the car offered complimentary drinks and provided us with great warranty i would recommend this place to a family or friend

August 2, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Taisian! We’re pleased our team could help you find the right car and that you enjoyed our service.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Things went smothly

August 3, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Mark! We’re glad everything went smoothly with your purchase.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Swift & easy purchase of my new car

Swift & easy purchase of my new car. Viewed, purchase agreed, couple bodywork fixes, serviced and valet all completed in 4 working days! Thank you to all the team :)

July 21, 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Liv! We’re delighted the purchase and preparation process was quick and smooth.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great from start to finish

I recently bought a van from Jagland on finance. They were amazing every step of the way especially helping with getting the right finance deal.

They also are great at communication even after buisness hours

July 1, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Tom! We’re pleased the van purchase and finance process went smoothly and that our communication met your expectations.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Fantastic Experience and great Customer service

I recently purchased a BMW x5 and couldn’t be happier with the entire experience. From the smooth ordering process to the fast delivery, everything was seamless. The wheels look amazing on and the car drives smoothly.

What really stood out was the excellent customer service. Hollie was super helpful and made sure I was satisfied every step of the way.

I Highly recommend them for anyone looking for great cars and outstanding service. Will definitely shop here again.

July 31, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you! We’re thrilled you’re happy with your BMW X5 and that Hollie could help throughout the process. We appreciate your recommendation.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Car was as advertised

Car was as advertised. Bit of confusion on where the car was being stored when we went to view but all minor. Staff friendly, helpful and welcoming. Car bought at good price too 😁

July 14, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you! We’re glad the car met your expectations and that you found our team friendly and helpful.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

They made it quick and simple and were…

They made it quick and simple and were always available if I had any problems.

August 1, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Karl! We’re pleased the process was quick and simple and that our team was available to help whenever needed.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Couldn't fault the experience.

Everyone was very friendly. We didn't have long to wait to collect our vehicle.
We had fab personal service and would recommend them to other people.

Get a thumbs up from me. 👍

July 22, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Christine! We’re pleased your experience was friendly and efficient and that you would recommend us.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great car in great condition

Great car in great condition. Sales staff were great as well ! Shame the p/ex offer wasn't honoured but after travelling nearly 2 hours to get there I wasn't driving back in the same car 🤣

July 26, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Andy! We’re glad you are happy with your car and our sales team, even if the part-exchange offer didn’t work out.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Merc cla

From contacting via email to actually picking the car up tge whole team were ace.

And a great car too

August 6, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Phil! We’re delighted the team could provide great support and that you’re enjoying your car.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Good sales support

From start to finish the sales team, in particular Hollie, were very friendly & helpful. She quickly responded to any questions that arose. The WhatsApp chat is very useful, meaning that you can always reach someone

August 7, 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thank you, Carolyn! We’re pleased Hollie and the team could assist quickly and that you found the WhatsApp support helpful.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

A very pleasurable buying experience

A very pleasurable buying experience. Super professional and would highly recommend

August 7, 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Joshua! We’re glad your buying experience was professional and enjoyable.

Many Thanks,
Customer Service Team

Rated 1 out of 5 stars

I would give these people no stars if i…

I would give these people no stars if i could, brought a car about 2 months ago, following month i had to spend £200 to change a spring in the car. They sold me a faulty car, contacted them multiple times no one is answering till today no one has responded to my messages but when i was enquiring about the car they would reply within 5 mins of me messaging. The car came with no lock in wheel nut which i have enquired about and all now no response. I messaged them in June and July and no response, called them and no response. To make matters worse the guy I was talking to sent me a fake phone number that doesn’t even work.

August 5, 2025
Unprompted review
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Reply from Jagland Empire Ltd

We are sorry to hear about your experience, Mai. We take these matters seriously and want to help resolve them. Please contact us directly with your details so we can investigate and assist you promptly.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

100% fantastic good not be anymore…

100% fantastic could not be anymore helpful
Would highly recommend

July 31, 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Stephen! We’re delighted you found our team helpful and appreciate your recommendation.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff

July 31, 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Michael! We’re glad you found our team friendly.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Effortless service not 1 bad issue van…

Effortless service not 1 bad issue van as described
Would defo recomend 5star

July 27, 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Steve! We’re glad the process was effortless and that you are happy with your van.

Many Thanks,
Customer Service Team

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