My favorite clothes are from Jaki of London. I wear my soft sweater and silk one piece (floor length) together for weddings, holiday parties and special occassions. I feel confidently dressed, fashio... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I absolutely love every piece I have ordered-fits beautifully and feels amazing when worn. Nearly every piece I have ordered I have also ordered for my daughter who loves it as well. It arrives in a... See more
I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s... See more
The item I ordered was too small. Their international return protocol was not easy but Customer Service jumped through hoops to make it happen. I am more than thrilled with the results
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Great communication and great service
Great communication and great service. The clothes feel and look beautiful.
May 13, 2026
Unprompted review
Very pleased with my order
Very pleased with my order. Had a minor problem with my delivery and the client service resolved this within an hour.
May 7, 2026
Unprompted review
Recommend. True to size
Very comfortable, soft, not itchy material.
Lovely colours and good delivery. Dress up or down. I bought one set and then 3 more in different colours.
April 29, 2026
The quality is great
The quality is great! I really love the product and it was my first but definitely not my last purchase.
May 13, 2026
Unprompted review
Your Return policy is the worst I've…
Your Return policy is the worst I've ever read! The seemingly endless variety of hoops and rules regarding extra custom charges and short timelines made me so discouraged that even though I spent a good deal of money for something that I just said forget it! The likelihood ever seeing the dollars I spent for a dress that did not fit the company's description or size recommendations is incredibly disappointing. If you live in the U.S. Read the lengthy return policy very very carefully.
May 4, 2026
Reply from JAKI London
Hi Peggy,
Thank you for your feedback.
You can view our full returns policy here: https://jaki.co.uk/pages/returns
Whilst many of our customers find our returns process clear and straightforward, we do appreciate your perspective and value the feedback shared.
To assist further, we have already arranged the return on your behalf and provided a UPS return label directly via email in order to make the process as seamless as possible.
Kind regards
Rosy
JAKI Customer Service
I just love your products
I just love your products. I have several sets in different colors! I always get so many compliments when I wear them! So soft and comfortable!
May 4, 2026
I paid for express shipping,but…
I paid for express shipping,but received item after one month.
April 28, 2026
Reply from JAKI London
Hi Annabel,
We are very sorry for the delay experienced with this order.
Unfortunately, this was caused by a rare stock discrepancy which resulted in the item appearing available when it was not. The issue has since been corrected internally.
As a gesture of goodwill, the express shipping cost has been fully refunded, and we appreciate the feedback shared.
Kind regards
Rosy
JAKI Customer Service
JAKI is the Best
I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s delightful. Thank you for the exceptional quality and stunning styles.
May 4, 2026
Material felt amazing
The material and quality of manufacturing was excellent. Just ran large so we are exchanging for a smaller size.
May 4, 2026
Not only do they use the best fabrics…
Not only do they use the best fabrics the clothes fit great and the shipment arrived in the US safely and promptly!
May 4, 2026
The 2 items ordered shipped on 2…
The 2 items ordered shipped on 2 separate shipments due to stock availability. The olive (lovely lime green was beautiful). Liked the sweater a lot but, when the matching dress arrived the dress it did not for at the hips per size chart so needed to return both items. The quality and style is very nice. Sizing runs a little small. I am hoping that to place an order again when the loser fitting slacks are back in stock and I can be sure to have both items together to try on and keep.
April 28, 2026
Beautiful garments
Beautiful garments - I’m always complimented when I wear them - plus they’re quickly dispatched with the reassurance of an easy returns process
May 12, 2026
Unprompted review
Overall of the Brand!
I've never ordered from the brand before and I wasn't disappointed! The dress is exactly what I'm looking for - ridiculously comfortable, fits perfectly, love the pockets and a great pop of color. I'd absolutely order again!!
May 4, 2026
Great style and quality!
May 4, 2026
You made the exchange process very…
You made the exchange process very simple with no questions asked.
April 28, 2026
Amazing Customer Service
Amazing Customer Service. Ever so easy to work with and so accommodating. I would absolutely order from this site again!
May 4, 2026
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