James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Mad... See more
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See what reviewers are saying
It arrived quickly, I would have liked to know an estimate for customs payment.
Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Deliv... See more
Company replied
I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... See more
Company replied
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Size is smaller than the printed…
Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to get removed as it beeps when I wear the coat and enter a shop - people think I stole the coat and no one is ready to remove it (ha!). Sad experience!
Great shopping experience
Very easy and quick online purchase. My parcel to Sydney arrived promptly. Garment measurements were accurate and garment very well made. 100% happy!
Perfect in every way
Arrived quickly
A beautiful coat for the Autumn
A beautiful coat for the Autumn, an attractive and beautiful design, sleek, smart and perfect fit, not heavy , look forward to wearing it, Thank you James Lakeland staff.
Impressive experience!
Excellent start to finish. Item quality impeccable. Speedy delivery! Ease of navigation of site, ordering and notification.
Brilliant quality as ever
Absolute showstopper As Usual
Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow-up! Thanks James Lakeland
Excellent garment, as usual.
James' genius is epitomisd in the deceptively simple lines of the blouse. The colour is pleasantly subtle and the pearl beading on the colour lifts it into the chic, elegant category. I love it. Thanks James!
Beautiful quality
The delivery is very quick and the products are what they say they are and of extremely high quality.
I have shopped in your store in…
I have shopped in your store in Marlebone and thank you for having a website.
I will come visit your store in November!
Thank you
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