James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Mad... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It arrived quickly, I would have liked to know an estimate for customs payment.
Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Deliv... See more
Company replied
I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... See more
Company replied
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with purchase
Item arrived quickly. Very good quality and reasonable price in the sale.
Princess coat
Ordered the princes coat ,it arrived bundled up in a package like a jumper (for a £300 odd coat all be it reduced to £116 I found that odd ) also paying £116 I still had to pay £4 postage .
I've not opened the parcel yet but so far not that impressed
#edit I've now tried this cost on and I dono who does your sizing but it's got the arms on a size 18 and the body of a tent ..luxury clothing my left butt cheek
Very happy with purchase
Very happy with purchase. Arrived quickly and nicely packaged. Will definitely shop again in the future.
Poor customer service
Unfortunately I had to return this as it didn’t fit. However the reason for 1star is not for that reason but instead because I’ve returned the dress with proof of delivery but no refund received nor answers to my emails in regards to the return and refund request.
Beautiful clothes live up to…
Beautiful clothes live up to expectation,
Service excellent
Easy all the way.
Easy to order, came in the timeframe quoted and I like my purchase.
helpful and humane customer service.
Really helpful and humane customer service. I’d bought a coat on sale and did not try it on until much later. When I explained my situation, they agreed to store credit.
Amazing quality of coats.
Excellent.
Excellent service, although the sizing can very from one garment to other at times, even though the different items are the same size. This can make it a bit difficult for on line shopping.
Beautiful dress, great design and quality.
The item was delivered on time and carefully packaged.
The dress was of a very nice quality and design , I was very impressed.
I spoke to a really helpful gentleman…
I spoke to a really helpful gentleman over the telephone regarding my order and all I can say is thank you, I was desperate for a next day delivery and he organised without any problem. Excellent customer service, and a really beautiful dress. Very generous on the sizing on this particular dress, possibly suggest a size down!
Despatched very quickly and delivered…
Despatched very quickly and delivered quickly.
Very pleased with service and love the quality of the product. Perfect fit.
Lovely new trousers
Lovely new trousers, love the satin band at the bottom.
Perfect for the summer. Quick delivery, thank you.
Beautiful dress but a little tight
Beautiful dress but a little tight. James Lakeland dresses.etc generally have a little given in them but the material in this dress has no give. I have requested a size larger.
Quality material
My purchase were delivered on time. I really like the style and luxury material used for the clothes.
I will surely buy again.
Absolutely gorgeous jumper
Absolutely gorgeous jumper. Excellent service and delivery. Very pleased.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








