James Lakeland Reviews 

602
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Mad... See more

Rated 4 out of 5 stars

It arrived quickly, I would have liked to know an estimate for customs payment.

Rated 5 out of 5 stars

Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Deliv... See more

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Rated 5 out of 5 stars

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... See more

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4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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4.3

All reviews

(602)

23 reviews in the last 12 months

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Rated 3 out of 5 stars

Princess coat

Ordered the princes coat ,it arrived bundled up in a package like a jumper (for a £300 odd coat all be it reduced to £116 I found that odd ) also paying £116 I still had to pay £4 postage .
I've not opened the parcel yet but so far not that impressed

#edit I've now tried this cost on and I dono who does your sizing but it's got the arms on a size 18 and the body of a tent ..luxury clothing my left butt cheek

June 8, 2025
Rated 1 out of 5 stars

Poor customer service

Unfortunately I had to return this as it didn’t fit. However the reason for 1star is not for that reason but instead because I’ve returned the dress with proof of delivery but no refund received nor answers to my emails in regards to the return and refund request.

May 15, 2025
Rated 5 out of 5 stars

helpful and humane customer service.

Really helpful and humane customer service. I’d bought a coat on sale and did not try it on until much later. When I explained my situation, they agreed to store credit.

Amazing quality of coats.

April 25, 2025
Rated 5 out of 5 stars

Excellent.

Excellent service, although the sizing can very from one garment to other at times, even though the different items are the same size. This can make it a bit difficult for on line shopping.

March 31, 2025
Rated 5 out of 5 stars

I spoke to a really helpful gentleman…

I spoke to a really helpful gentleman over the telephone regarding my order and all I can say is thank you, I was desperate for a next day delivery and he organised without any problem. Excellent customer service, and a really beautiful dress. Very generous on the sizing on this particular dress, possibly suggest a size down!

March 5, 2025
Rated 4 out of 5 stars

Beautiful dress but a little tight

Beautiful dress but a little tight. James Lakeland dresses.etc generally have a little given in them but the material in this dress has no give. I have requested a size larger.

February 20, 2025

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