Jandrcvjoints Reviews 

138
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were let down by their experience overall. People experienced massive frustration with incorrect components being shipped out, which ruined their repair schedules. Reviewers noted that customer support channels are extremely hard to reach, and many emails go completely ignored. Consumers also complained heavily about poor product quality, reporting items failing quickly or arriving damaged and unsafe. Some people were satisfied with fast delivery times and replacement parts that eventually fit correctly. A few consumers mentioned that alternative items arrived promptly when initial issues were reported to the team. Reviewers stated that certain components operated smoothly once successfully installed on their vehicles.

What people talk about most

Product

Consumers experience mixed feelings regarding the product quality and reliability, as opinions are heavily... See more

Order

Customers felt deep frustration regarding their order experiences due to severe stock discrepancies and... See more

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting appalling communication... See more

Quality

Users describe profound disappointment with product quality, reporting that items arrived damaged, failed... See more

Customer communications

Reviewers highlight deep frustration regarding customer communications, noting that phone lines are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

extremely poor company, wont take responsibility for them listing & sending out the incorrect parts to me. wasted half a days labour & 2l gearbox oil due to this. avoid them at all cost wish... See more

Rated 2 out of 5 stars

Part arrived and worked fine but broke less than a year later. Not reliable.

Rated 1 out of 5 stars

Basically oarts we advertised on ebay site specifically for my vehicle. Sent numerous queries asking why no explanation or reply as, only a few words, We dont stock parts for your vehicle.... Bad bad... See more

Rated 1 out of 5 stars

3 purchases. 2 front drivshafts. Both driveshafts outer & inner CV boots cracked inside two years = MOT failure. Purchased a boot service kit x 2 & an installation cone based on Vehicle registra... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(138)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ordered drivevshafts for my mk 2 honda…

ordered drivevshafts for my mk 2 honda crv on the 10th of july, no sign of them on the 5th of August, rang up received no apology, told me they would take another 4 weeks, rang again today on the 8th of sept, still no apology, no idea when they would be in stock, wouldn't listen at all, against my instructions, processed a refund. Talked over the top of me the whole time. Never experienced service like this in my life.

September 8, 2021
Unprompted review
Rated 1 out of 5 stars

Cheap Rubbish!

Bought a CV joint for my car and was a bit wary considering the low price. Turns out I was right to be wary - the joint failed on the cars 1st drive. Cheap rubbish that's not fit for purpose! I recommend you avoid these parts and buy better quality.

August 25, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this type of business.

Supplied the wrong part due to a misleading ad. The part was inadequate anyway. Worst of all they replied to my complaint in a way that made it clear they had not read what my complaint was, and they were not interested either way

July 14, 2021
Unprompted review
Rated 1 out of 5 stars

I purchased a drive shaft and used…

I purchased a drive shaft and used their registration checker to confirm the part was for my car alas is was not.
Although eventually they refunded the original cost they refused to refund the £16.63 I had to pay to return the item.
This breaks Amazon rules.
And they don’t care.
Avoid!

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

These driveshafts are shi tee buy cheap…

These driveshafts are shi tee buy cheap pay twice they have been on the car 1 day and at speed on cornering the car feels wobbly the shafts are alot thinner to the original oe ones and the CV joint cups are different avoid avoid avoid cheap Shi teeeeee!!

April 12, 2021
Unprompted review
Rated 4 out of 5 stars

Could be a five star rating.

Could be a five star rating.. I have bought 6 driveshafts now(3 different cars) and one of them has passed 60.000km..
That’s the five star worth..
The downside is, that the one shafts seem to be out of balance- the car is suddenly begun to have “rattling” just after the conversion.. they have a guarantee, but then I should go to the shop again- get the driveshaft off the car, send it to England, let the car hang🤷🏼‍♂️- and just wait while they inspect it.. that doesn’t make sense to me..
would consider buying again🤷🏼‍♂️

March 29, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs!

AVOID at all costs!! Parts don’t fit cars stated and all they’re staff advise wrong info and couldn’t care less. Deliberately supply you wrong parts and won’t own up to their mistakes!

February 26, 2021
Unprompted review
Rated 1 out of 5 stars

After over 10 years of using them new…

After over 10 years of using them new staff is shocking. Girl on the phone isn't interested even to talk to the customers let's leave the fact to help then.

On the page parts are listed wrongly by the reg number.

When sent wrong they not interested to sort it. Is you to have to pay to return coz of their mistake? Must be some kind of joke🤔🤨

I'm very disappointed and wont be using again after so long time of cooperation coz this time they boiled me up by causing blockage of 1 ramp for over 5 days now. On top of that threy fraud tax by making rubbish false inviuces with delivery and payer details ebay buyer or online buyer.

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID THESE DRIVESHAFTS!

AVOID THESE DRIVESHAFTS!! I was buying them for some time, but run in a lot of issues, most of them are more weak than OEM units. Lot of them or most of them use some kind of cheap needle roller bearings that brake like sand, where oem uses stronger one peace bearings.
Snapped a lot of them on stock Engine power outputs. Some of driveshafts got broken only after few weaks of usage on stock Cars.
Problems with emailing them, gets ignored or blocked. Sometimes i did not even bother to send them back and just ordered new again.
Massive play in Joints after few months of usage. We are talking here about Naturally aspirated cars with around only 200hp.

Will find some pictures and add later.

January 12, 2021
Unprompted review
Rated 1 out of 5 stars

Not trustable at all ....

I had order a set of Driveshafts for my Van , after 500 miles start my problem whit this company , I had contact them and sended the defective item back , to do this I have to order another one in another place , after almost two months I don't have a word for them , so I decided to be more objective whit them and contact them again, and they didn't know that I have send the item back , and after two months they said that has passed over 30 days so they will not refund my money , and the funny thing is I don't have a refund , a replacement or even the item that I pay for , terribly costumer service , my advice is AVOID this place they are unprofessional and will take your money for a very poor quality partes .

July 20, 2020
Unprompted review
Rated 1 out of 5 stars

FAULTY PRODUCT, TERRIBLE CUSTOMER SERVICE

I purchased a set of driveshafts from this company, J & R CV Joints for my Peugeot, had them fitted by a qualified mechanic ( who incidentally has looked after a fleet of vehicles for me since 2010 without any problems) but a problem occurred with the NS driveshaft (eating through wheel bearings because there was no play in the shaft). I contacted J&R and asked if they could send a replacement and collect the other for inspection. "No! 'our terms are we collect and inspect it and then return it" so, they wanted me to have my car off the road for over a week. I asked to purchase a new one, then they could refund the original if faulty. "No!, our terms are clear Customer" (Never once did they call me by my name or show any form of courtesy).
So I bought a new shaft from Europarts and the problem was solved. Having incurred additional mechanic labour costs, I sent J & R the bill for the damage due to their faulty shaft and asked them to reasonably meet me halfway on the costs. They instead blamed my mechanic! Apparently you should inspect the parts first (according to J & R) - because of course any customer buying a part shouldn't automatically assume it is fit for purpose? Absurd!

After exhausting all usual 'common sense' avenues, I asked a solicitor to make contact with them. The response - "are you a real solicitor!" In the end, you can't reason with ignorance (or megalomaniacs) so left them with their squeaky clean conscience!

Now remember, the directors of this company, particularly LEE JONES like to shout about they are a 'multi million pound company'! This apparently allows you to have zero customer service and no ethics. Poor product, even worse customer service and will never have dealings with them again. I recommend anyone who is thinking of buying parts steers clear of them and goes to a far more reputable company who will no doubt exercise some level of customer respect and integrity, unlike J & R CV Joints.

April 18, 2020
Unprompted review
Rated 1 out of 5 stars

Don't even put yourself through it...

Bought two driveshafts from this company a few months back. I was a little bit wary as soon as I bought them due to the cheap price. On fitting the shafts and on first test drive, they caused loads of vibration, making the car virtually un-driveable. Reading other reviews afterwards I should of known better. Very low quality cheap driveshafts...Only put up with it for a week, cost me £800 to put it right with original manufacturer parts...AVOID AVOID AVOID!!...

December 7, 2019
Unprompted review
Rated 1 out of 5 stars

Bought 2 driveshafts for my car

Bought 2 driveshafts for my car . Returned a year later with only 8000 miles use. Took 2 weeks to sort out replacement under warranty and one delivery thatr didnt happen. When they did deliver shafts were not the ones for my car. The staff dont seem to know what their doing. Was told that they dont really do anything till 10am . When I rang at 4.45pm to tell them they had sent wrong parts just got answerphone saying their opening hours were 8-5.30. How I laughed!!! This company has cost me lost wages mechanics fees and I would strongly recommend you buy quality and not be suckered by JRs low prices. Im going to have a large whisky and beat myself with a birch twig. Never again. Have just put my reg into their website and they are showing no driveshafts for my car. Probably explains why they sent the wrong ones!!!!!!

July 9, 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look