Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Fast shipping is banger
Order a Pokémon plushy from them and arrived before the estimated time, would 100% buy from this company again!
April 1, 2026
Unprompted review
Reply from Japan Figure
Dear Matt Sorrell,
Thank you so much for your wonderful review! We are thrilled to hear that your Pokémon plushy arrived even earlier than expected.
We would love to help you find more adorable companions for your collection in the future. Whenever you're ready for your next order, we'll be here to help.
Enjoy your new Pokémon plushy!
Best regards,
Arrived a lot quicker than I thought…
Arrived a lot quicker than I thought and came in protected and well
March 31, 2026
Unprompted review
Reply from Japan Figure
Dear Patrick Primacio,
Thank you so much for your kind words! We are thrilled to hear that your order arrived sooner than expected and in perfect condition.
Our team takes great care in packaging every item to ensure they are well-protected during their journey from Japan to you. Knowing that you are happy with the service truly makes our day!
We hope you enjoy your new addition to your collection. We look forward to serving you again very soon!
Best regards,
Perfect Order
The experience was great! The shipping was very quick and the item I ordered came very well packaged and in perfect condition!
April 2, 2026
Unprompted review
Reply from Japan Figure
Dear Brian Herrera,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you had a great experience with us. Knowing that your order arrived in perfect condition really made our day!
Your support means the world to us. We hope you enjoy your new your item, and we look forward to serving you again in the future.
Warm regards,
Amazing
Amazing. The product was very nicely packaged and came by fedex to Canada
March 26, 2026
Unprompted review
Reply from Japan Figure
Dear Piranavvan Nagarajan,
Thank you so much for your wonderful feedback!
We are thrilled to hear that your order arrived safely in Canada and that you were happy with our packaging. Our team takes great pride in ensuring every item is packed with care, so it’s heartening to know it reached you in perfect condition via FedEx.
Your support means a lot to us. We hope you enjoy your new product, and we look forward to serving you again soon!
Best regards,
Misleading "brand new" product listings
Attempted to purchase a PS Vita listed as "brand new". Was told they could not source a brand new one and asked if I would settle for a used one at the same price. After declining and asking whether a different colour "brand new" PS Vita was in stock again told they couldn't source a brand new one, only used ones. Finally asked if ANY of their 7 listed PS Vitas were new - nope. This was across 5 days of back and forth (where they would send a single email each day), which has now resulted in what would've been a birthday gift coming late. Very disappointing that none of the listings state that there is no actual brand new stock.
March 26, 2026
Unprompted review
Reply from Japan Figure
Dear Anh Nguyen,
Thank you for your honest feedback,
First and foremost, please accept our sincerest apologies for the disappointing experience you had with us. We truly understand how frustrating it is to deal with these delays, especially when you are preparing a special birthday gift.
Regarding the PS Vita stock, we would like to clarify that finding a "Brand New" unit for this specific model has become extremely difficult nowadays. We have put in our best efforts to source a brand-new unit from multiple suppliers, but unfortunately, we could not find any that met our strict quality standards. Because we didn't want to leave you empty-handed, we offered a high-quality Pre-owned unit as an alternative, along with a preferential discount. We proposed this discount because we fully realize a pre-owned item cannot replace the experience of unboxing a brand-new one, and we wanted to compensate for that gap.
Since you declined this offer, we have fully respected your decision and proceeded to cancel your entire order. Please be assured that no cancellation fees have been applied to your account and your refund is being processed.
Once again, we are truly sorry for the inconvenience and the disappointment caused to your birthday plans. We wish you all the best and hope for a chance to provide you with a better experience in the future.
Best regards,
This is my first time ordering from…
This is my first time ordering from there website and I say I love it
March 20, 2026
Unprompted review
Reply from Japan Figure
Dear Carlos Diaz Medina,
Thank you so much for your kind words! We are absolutely thrilled to hear that you loved your first experience ordering from our website.
Your support means the world to our team, and we’re so happy we could bring a little bit of Japan to you. We’ll continue to do our best to provide you with great products and service for your future collections!
If you ever need anything, please don't hesitate to reach out. Thank you again, and we look forward to seeing you again soon!
Warmest regards,
I got what I ordered and it all arrived…
I got what I ordered and it all arrived safely
March 31, 2026
Unprompted review
Reply from Japan Figure
Dear Jordan Christensen,
Thank you so much for letting me know! We're absolutely delighted to hear that your order has arrived safely and that everything is exactly as you expected.
Thank you again for your trust in Japan Figure, and please feel free to reach out to me anytime if you need help with anything else in the future.
Warmest regards,
The Pokémon package arrived fast
The Pokémon package was nicely wrap and it arrived fast, within 5 days from Japan to the US. Would support them again in the future.
March 24, 2026
Unprompted review
Reply from Japan Figure
Dear George Lee,
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that your Pokémon package arrived safely and so quickly all the way from Japan to the US in just 5 days.
Your kind words and your decision to support us again in the future mean the world to us. It was a pleasure assisting you with this order. Please don't hesitate to reach out if you’re looking for any more rare Pokémon finds or other Japanese treasures, as I’d be more than happy to help you again.
Thank you once more for being such a valued customer and for your incredible trust in our website.
Warmest regards,
I ordered Dragon ball starter deck
I ordered Dragon ball starter deck, from Japan to New zealand and received it in a very good condition. I chose the cheapest delivery option but still came in time, im quite happy with my purchase and will buy more in the future.
March 24, 2026
Unprompted review
Reply from Japan Figure
Dear Lawrence Ruiz,
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that your Dragon Ball Starter Deck arrived safely and in great condition all the way to New Zealand.
It’s great to know that even with our most budget-friendly shipping option, your "treasure" reached you right on time. Your satisfaction truly made my day!
We can’t wait to help you find more amazing items in the future. Thank you for choosing Japan Figure and for your incredible support!
Warmest regards,
Got what I paid for and package seemed…
Got what I paid for and package seemed well protected
March 20, 2026
Unprompted review
Reply from Japan Figure
Dear guest,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you are happy with your purchase and that the package arrived in perfect condition. Our team takes great pride in ensuring every item is securely protected for its journey to you, so it’s rewarding to know our efforts made a difference.
It was a pleasure serving you!.
Thank you again for choosing Japan Figure. We hope to see you again soon!
Best regards,
Incredible!!
March 20, 2026
Unprompted review
Reply from Japan Figure
Dear Guillermo,
Thank you so much! We are thrilled to hear that you're happy with the solution.
Our team is now moving forward with your order to get it shipped out as soon as possible. We will keep you updated with the tracking information shortly.
Thanks again for your amazing support!
Best regards,
Great customer service
Items arrived well packaged and in good condition.
Customer service was great and much appreciated.
Items arrived a day earlier than scheduled.
March 19, 2026
Unprompted review
Reply from Japan Figure
Dear Besrat Russom,
Thank you so much for your incredibly kind words! We are absolutely thrilled to hear that your items arrived safely, well-packaged, and even a day ahead of schedule.
Knowing that you are happy with our customer service truly means the world to our team. We always strive to provide a seamless and personal experience for every collector, and your feedback is the best motivation we could ask for.
It was a pleasure assisting you, and we are so glad the items met your expectations. Please don't hesitate to reach out if you need anything else in the future.
We look forward to seeing you again at our store soon!
Warm regards,
Delivery was quick
March 20, 2026
Unprompted review
Reply from Japan Figure
Dear Gary,
Thank you so much for your kind words! We’re thrilled to hear that your package arrived so quickly.
We always strive to get our products to customers as fast as possible, and it’s great to know we hit the mark for you.
Enjoy your new items, and we hope to see you again soon!
Best regards,
⚠️BE CAREFUL DON'T BUY FROM HERE⚠️
Been running around in circles trying to a get a refund, that they refuse to issue, on a figure they haven't sent. Not to mention that after I placed the order, they CALLED MY PHONE ASKING FOR MORE MONEY cause they didn't estimate the shipping cost correctly??
The preorder got delayed but they still printed a shipping label and charged me, without even having the item. They attempted to 'resolve' this issue with a $5 coupon (laughable), on a $268 order. Now I'm in the process of a dispute between them and PayPal and they refuse to refund me until I close my support request. I am STILL within the process of this dispute as of this writing.
This is shady, untrustworthy, and unprofessional behavior and I warn you not to shop from here.
Edit: it is 3/29/2026 and I still haven't received a refund from them because they sent FALSE TRACKING INFO to PayPal
Update: it is 4/1/2026 and I still haven't received my refund. Addressing the reply from the seller, how is any of what you've done "in good faith?"
You've exploited me for additional shipping after my purchase. Going as far as calling my phone, when you should of been responsible for any errors that occur with the purchase. You wanted to deflect me asking for a refund by offering a 5 dollar voucher. Then offered store credit because for some reason you couldn't process a refund. At this point I felt unsafe about the interaction and it opened a dispute. You wanted me to cancel my dispute so that you could pay me via your "secondary PayPal account". You failed to provide on a purchase, it happens, but I shouldn't have resorted to opening a dispute to get my money back. Nor should I have my funds held ransom by you via "store credit."
Now I'm sitting here staring at the dispute with PayPal claiming that you provided tracking info on 3/26/2026. This is the false tracking info in question.
March 9, 2026
Unprompted review
Reply from Japan Figure
We are writing to you with a sincere apology for the frustration and inconvenience you have experienced throughout this process. At Japan Figure, we value every customer, and we regret that our communication did not meet your expectations.
To ensure full transparency, we would like to clearly summarize your case.
Regarding the pre-order delay, the release schedule was officially adjusted by the manufacturer. We informed you to confirm whether you wished to proceed with the order, and once you requested cancellation, we respected your decision. The discount voucher offered at that time was intended solely as a goodwill gesture in case you wished to reconsider, not to dismiss your concerns.
Following your cancellation request, we were prepared to process your refund. However, we encountered a pending technical limitation that temporarily restricted outgoing transactions. To avoid further delay, we proposed an alternative solution to issue the refund as store credit, but you did not agree, so we proposed to process the refund manually, which you also did not accept. You left a negative review and opened a dispute case on PayPal, so there was nothing further we could do, and we had to allow PayPal to handle the case.
Regarding your claim of “false tracking information,” we would like to clarify that no such information was submitted. The documentation we provided to PayPal clearly stated that the order had been cancelled and that the refund was pending due to account limitations. Supporting evidence, including cancellation confirmation, was also submitted accordingly. We have already sent you a complete record of all information shared with PayPal via your email, and there is no information related to any “false tracking information.” We ask that you please review the information you have provided in your public review.
At this stage, the matter has been resolved through PayPal. We have made every effort to handle your case responsibly within the constraints we faced, although we understand that this may not have aligned with your expectations.
Thank you for your time.
Amazing Customer Support
I ordered an old product. Checked with customer service on the quality of the product and they got back to me really quickly. I did experience some issue with the tracking number but customer service got back to me in a day on that too.
March 16, 2026
Unprompted review
Reply from Japan Figure
Dear Obliv,
Thank you so much for your kind words and for sharing your experience with us!
We are very happy to hear that our team could assist you quickly regarding the product quality and the tracking issue. Providing prompt and helpful support is always our top priority, especially for our pre-owned items.
We truly appreciate your trust in Japan Figure and hope you enjoy your new product. We look forward to serving you again soon!
Best regards,
DO NOT BUY OFF THIS COMPANY
DO NOT BUY OFF THIS COMPANY , BLAG TRACKING INFORMATION , Tell you nothing but lies ,to make you think you are being dealt with . Excuse after excuse , I’ll be going through my card issuer for refund now , don’t listen to there reply , I’m going out of my way to warn people in England UK , scammers they are TRUST ME
…..Reply after there reply , Wednesday 18th March 2026, UK time 05.22am
They are more interested in there Feedback. Then the issue they caused , not the item I never received, yes I did contact my Card issuer and have received my full money back , thank you card issuer , as said they had refunded but clearly didn’t , they will keep hold of your money , until they decide to refund, oh and the new one , because I said I wanted my money , they said , I will be charged penalties , what , what a scam to keep some of your money , I wasn’t taking the chance , please do not use this company , unless you want to wait weeks or months for your items you bought … PLEASE take my advice , do NOT use this company …..Regards ……
March 3, 2026
Unprompted review
Reply from Japan Figure
Dear Simon Thompson,
I am writing to you today with the most sincere and deepest apologies for the incredibly frustrating experience you’ve had with our company. We have read your feedback, and it is clear that we have failed to meet your expectations. For that, I am truly sorry.
Please know that as soon as we realized your dissatisfaction and your request for a refund, we immediately processed a full cancellation and refund for your order in our system. Under normal circumstances, a refund takes about 3–5 business days to reflect in your account, depending on your bank's processing time. I suspect this delay might be why you felt the need to take further action.
Regarding the current status of your funds:
We have noticed that you have officially opened a chargeback through your card issuer. Please be aware that once a chargeback is initiated, the funds are automatically frozen by the bank and the payment gateway to undergo a formal investigation. This means we no longer have direct control over the money to speed up the process from our side.
I feel terrible that this situation has escalated to this point. It was never our intention to cause you any stress or make you feel misled. We value your trust, and I am deeply saddened that we lost it.
Again, I am truly sorry for all the inconvenience and the negative experience you had in the UK.
With deepest regrets,
Reply from Japan Figure
Dear Liliana Martinez,
Thank you so much for your kind words! We are truly happy to hear that you love your items and that they arrived exactly as you expected.
Your support means a lot to us. We hope to serve you again very soon!
Best regards,
Great and fast
March 11, 2026
Unprompted review
Reply from Japan Figure
Dear Jesper,
Thank you so much for your kind words and for placing your trust in Japan Figure.
We look forward to serving you again soon!
Best regards,
Nice figure
Very well detailed and fun to look at. Interchangeable parts for variety in appearance.
February 2, 2026
Unprompted review
Reply from Japan Figure
Dear David DiMarco,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you're enjoying the details and the variety that the interchangeable parts bring to your figure. It’s always great to see our customers having fun with their collection!
Thank you for choosing Japan Figure, and we look forward to seeing you again soon.
Best regards,
Not a great experience
Not a great experience. I purchased a Yu-gi-Oh product but received communication from them that they could not complete my order because they increased the price. However they gave me the “opportunity” to repurchase the item I already purchased… at the higher price. I promptly declined because… what? Avoid this seller. 😕
March 3, 2026
Unprompted review
Reply from Japan Figure
Dear Roger Blake,
Thank you for your honest feedback,
First of all, our team would like to sincerely thank you for sharing your feedback. I have read your review, and we are deeply sorry that we provided such a frustrating experience for you.
We want to be completely honest about what happened. At the time you placed your order for the Yu-Gi-Oh product, there was a significant discrepancy between the listed price and our current stock cost. Unfortunately, the gap was so large that it exceeded our ability to cover the difference, which led to the difficult decision of not being able to fulfill the order at the original price.
We are a small team trying our best, but we clearly missed the mark this time. I hope you can give us another chance in the future to show you the high-quality service we usually pride ourselves on.
Thank you for your initial support, and again, please accept my deepest apologies for letting you down.
Sincerely,
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