SBT Hobbies & Autos LTD Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, ensuring a pleasant and pressure-free purchasing process. Many highlight the excellent service, noting smooth communication and a willingness to go above and beyond for their needs. Consumers are very satisfied with their vehicle purchases, finding them accurately described and performing well. The company is also commended for its honest approach and efficient resolution of any minor issues. People frequently recommend the business, citing the overall outstanding experience and trustworthiness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as smooth, professional, and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their vehicle purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my Toyota Alphard, thought I might miss my trusty Nissan Serena which Steve took in part ex, but I honestly haven’t looked back. Steve was always contactable & transparent throughou... See more

Rated 5 out of 5 stars

I found Japan Autos through an internet search over Christmas and after seeing the ad for a Honda Stepwagon decided to make the trip and view it. Right from the start, Steven was unlike any car sal... See more

Rated 5 out of 5 stars

Steven was fantastic from the first moment I emailed to enquire about a car he had for sale. He responds quickly to correspondence. He is professional, knowledgeable, personable and honest. We... See more

Rated 5 out of 5 stars

The service was fantastic from start to finish. They offered plenty of support for aftermarket features and were happy to answer all my questions. The car was delivered without any pressure to purch... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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No recent history of asking for reviews

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4.8

All reviews

(104)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love my Toyota Alphard

Absolutely love my Toyota Alphard, thought I might miss my trusty Nissan Serena which Steve took in part ex, but I honestly haven’t looked back.
Steve was always contactable & transparent throughout the sale, knowledgeable & really helpful.
He also sorted some after sales accessories for me & it really was a pleasure to buy a vehicle from him.
More than happy to recommend his business & services ☺️

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

We recently bought our family car from…

We recently bought our family car from this Steven and the experience was genuinely outstanding. From the moment we arrived, he was patient, knowledgeable, and incredibly respectful of our process. He took the time to answer every question thoroughly—never rushed, never pushy—and made sure we felt completely comfortable at every step.

His honesty and transparency stood out. I felt I could trust him, not just with the sale, but with the long-term wellbeing of our vehicle and family. That kind of integrity is rare, and it made all the difference.

If you're looking for someone who knows their vehicles, listens without pressure, and treats you with genuine care, I wholeheartedly recommend this dealer. It was more than a transaction—it was a confident, empowering experience.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

The owner acted with unquestionable…

The owner acted with unquestionable integrity throughout. I went to see the car and tested it and when it was found to have a fault with the indicator which he quickly repaired.
While a fault also developed with the car's clutch, he also had this repaired. He was also prepared to give me a full refund had I wanted it with no questions asked. I would absolutely trust this company again.
He was aldo very conscientious with all of the paperwork. I am very happy with my new car and. Consider myself lucky to have found it.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellence

From start to finish excellent service all round Steven was very polite any professional with very high standards he even called round to our home to collect some paperwork i have had many cars in my time any this was by far the best ever experience we both love our Toyota Alphard

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Honda Stepwgn

Bought a 2012 Honda Stepwgn from Steven about a month back. Great guy and was a smooth process from start to finish. Have driven the car over 1800 miles in the first month and it hasn't missed a beat.

If I could rate this any higher I would. Couldn't be happier. Thank you Steven.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Citroen C4 Cactus

Great pictures and description of vehicle answered all questions asked, come to house so i could view car and gave excellent part ex price on my old car will use you again and recommend you to people

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a Toyota Vellfire m…

I purchased a Toyota Vellfire form Steven about a month ago, He is very helpful and honest, I had a couple of small issues with the car which Steven very quickly got sorted out without fuss.
I will definitely use him again and highly recommend him.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Serivce and Communication

I had an excellent experience with Japan Auto’s and Steven Gong provided a top service. The AA report I received on the car I bought was very good and the car is running perfectly.

Excellent communication and service all round, highly recommended.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Stephen was so helpful

Stephen was so helpful, delivered the car to me the same night even though it was late on a Sunday. Exceptional service

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service

Steven is very patient and understanding and polite, answered all my questions and gave me some good advice.
Helped me out with a small issue and was very quick to respond.
Would highly recommended SBT
Thank you

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience - Steven was friendly, helpful and very knowledgeable of the car we purchased. He was patient and didn't try to force a sale. As promised, Steven followed up 2 weeks after the sale to check how we were getting on with the car. We would definitely use Steven again and would recommend to others.

May 23, 2025
Unprompted review
Rated 2 out of 5 stars

Doesn't reply to communication at all

I have messaged this company on eBay, directly and tried ringing for 3 days solid. No responses or replies.

May 19, 2025
Unprompted review
SBT Hobbies & Autos LTD logo

Reply from SBT Hobbies & Autos LTD

I am sorry to hear you experienced a communication problems with us. After reviewing all the emails we received from eBay Marketplace, your PX inquiry email was received at 7:57 AM on May 16th, and we replied to your email at 9:21 AM the same day, with no further response from your end. Would you mind checking your spam folder for my reply? Regarding the phone calls you mentioned, I was not able to trace any missed calls from the 12th to the 16th from your mobile number, so I am not sure about the 3-day solid phone call, honestly. Anyway, the vehicle is still for sale, and you can also visit our website www.japanautos.co.uk for WhatsApp contact. Steven from Japanautos

Rated 5 out of 5 stars

We love our Alphard from SBT Hobbies and Autos

Steven was very helpful in our purchase of a Toyota Alphard. He replied quickly and thoroughly to initial messages. Set up a viewing, came and picked me up from the boat and drove me to his office. He gave a very informative tour of the vehicle and allowed me to take it for a test drive. He was very laid back and not in any way pushy. He had a very helpful approach, and offered to show me other vehicles he had available as he wanted to make sure we got the right one for us. He has given me advice for upgrading the stereo myself (he did offer to do the work for us but our budget didn't allow this). He followed up with us for a few weeks after purchase to ensure we were happy with everything. He has gone above and beyond for us and has been an absolute pleasure to do business with. We have had our Alphard for over 3 weeks now and absolutely love it. A great car from a great company. Thank you so much SBT Hobbies and Autos

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Toyota Vellfire

I recently purchased a Toyota Vellfire from Steven. From my initial contact to the delivery of my vehicle was faultless! Very helpful!
He fitted an Android unit for me too.
Something else which was encouraging was a phone call to me regarding my 3 month standard warranty to say it was up and running. I've never had that before!
Definitely recommend this car dealer!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased a Nissan Elgrand…

We recently purchased a Nissan Elgrand from Steven & I’d highly recommend him as a dealer. Faultless from the initial phone call to viewing, arranging an MOT, adding extras we wanted to the vehicle and then again with pick up. Steven couldn’t have been more helpful & I wouldn’t hesitate to use him again. Thanks Steven.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

First made contact with Steven is Auto Trader web site enquiring about a Honda Stepwagon, received a prompt reply. Arranged a time and place to view vehicle,Steven has a no pressure approach and is very informative with Japanese vehicles.All aspects of the vehicle I intend to purchase fully in detail explained.price agreed an additional work including speedometer conversion and English Radio included.Steven picked us up from the railway station and proceeded to give us a very informative introduction to our new vehicle,Steve goes above and beyond even after the safe to ensure you are satisfied.I highly recommend Steven, so if you are looking for a vehicle give him first priority

March 31, 2025
Unprompted review

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