SBT Hobbies & Autos LTD Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making the buying process pleasant and pressure-free. Many people highlight the exceptional service, noting clear communication, smooth transactions, and efficient resolution of any post-purchase issues. Consumers are highly satisfied with their vehicle purchases, often finding the cars to be exactly as described and performing perfectly. Reviewers frequently commend the company for its transparent and honest approach, ensuring a smooth and straightforward purchasing journey. People appreciate the extra effort made, such as accommodating out-of-hours viewings, arranging extended test drives, and providing comprehensive after-sales support, which further enhances the overall positive experience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their purchases, such as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my Toyota Alphard, thought I might miss my trusty Nissan Serena which Steve took in part ex, but I honestly haven’t looked back. Steve was always contactable & transparent throughou... See more

Rated 5 out of 5 stars

I found Japan Autos through an internet search over Christmas and after seeing the ad for a Honda Stepwagon decided to make the trip and view it. Right from the start, Steven was unlike any car sal... See more

Rated 5 out of 5 stars

Steven was fantastic from the first moment I emailed to enquire about a car he had for sale. He responds quickly to correspondence. He is professional, knowledgeable, personable and honest. We... See more

Rated 5 out of 5 stars

The service was fantastic from start to finish. They offered plenty of support for aftermarket features and were happy to answer all my questions. The car was delivered without any pressure to purch... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot recommend Steven enough

I cannot recommend Steven enough! We started looking for our new car back in January and after looking at a few other details, came across Steven. From the very beginning his communication was second to none. His knowledge exceptional. We had a different car in mind but with his expertise, made us realise that the Stepwagon was the car for us. We will now not be going anywhere else for a car in the future.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Bought an Honda Stepwagon Sept. 2024

Bought a Honda Stepwagon 2013 in black from Stephen back in September. No point in leaving a review after 24hrs due to still being 'in love' with a new purchase! So here we go...
This was a first rate transaction from start to finish, plenty of information, and the vehicle was (still is) in 1st class condition. Nothing was too much trouble to get sorted, communication was efficient and always rang back should I need to leave a message. This was the 3rd dealer I had visited and will be returning should a further vehicle be required - wife now wants one too!!

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

As good as the reviews say and a man to back them up!

Where to start, I bought a Subaru Exiga and was new to imports and as anyone would be I was nervous. I was met with a very friendly, honest and patient man who made every effort to answer all of my questions. Lots of time was taken to view the car, explain features and quirks of Japanese cars. The test drive was good and no over bearing nature about testing or how to drive the car. If I had to give a single word to my experience with buying this car it would be honesty. I'm a simple man, I speak my mind and I feel that from the owner. No games, no salesmanship. The cars speak for them selves. It's been months since I bought the car and have waited to post this review but my feeling at the time was right, this is a dealer that can be trusted.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier!

I recently purchased a Hyundai i20 2011 from Japan autos, and couldn’t be happier with the experience. Steven was incredibly friendly, knowledgeable, helpful, and genuine throughout the process. It’s been a month now, and the car has been absolutely flawless - no faults or problems whatsoever. The quality and condition of the car exceeded my expectations. I’m thrilled with my purchase and would highly recommend this dealer.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great car as described

Steven was very helpful and had great knowledge about Japanese imports ,and very patient,changed the Japanese stereo to new one for me which is also to a high standard

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, friendly , honest and trustworthy motor trader

Knowledgeable, Friendly, Honest and trustworthy motor trader
Steven was brilliant from start to finish, not pushy at all, he let me look at the car twice before decided to buy. Fully explained everything and showed me every detail on the car. The car was in tip top condition. Honest and trustworthy motor trader. I will be going back to Steven when my wife’s car needs replacing in a few years!

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Genuinely helpful dealer

We are very pleased with our purchase, and appreciated the vehicle being delivered to our home address.
It was an extremely smooth transaction.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Highly professional and trustworthy

Had a great experience buying our new Honda Stepwagon from SBT. We had plenty of time to see and drive the vehicle before we bought and were able to get the speedo/ in car entertainment all changed to UK and English which not everyone offers.
I'd highly recommend them as a trusty seller.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Over the moon

For a change (after many bad experiences) I found a good trustworthy car dealer Steven, he was very straightforward with anything that might need doing on the car. After a hand shake and no deposit Steven went on to get a MOT even when it still had 4 months left on it and paid out over three hundred pounds for two new wheels and did not put the price up, even when he had lots of calls for the car he could of ask for more, a man of his word and a hand shake. After driving the car for two weeks I am delighted with the car. I would not hesitate to recommend him and I would buy again from him without any worries. MM

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience in car buying

Stephen couldn't have been more helpful. he was happy to answer any question no matter how daft it may seem and spent a long time walking us through the car and a proper test drive. There was no pressure to buy just a pleasant way to buy a car. I would recommend Stephen @japanauotos to anyone.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Little gem

I saw the car on Internet auction site and having never bought a car this way before I was unsure what to expect. I was very pleasantly surprised. I contacted Steven via email, he came back to me quickly, answered all my questions honestly, so when I went to view the car I knew what to expect. I took the car for a test drive and it performed really well, again Steven answered my questions about the controls , I was able to examine the car , he told me the cost of the vehicle tax , so nothing was hidden, the speedo was originally in kph being a Japanese import, he arranged to have this changed to mph and it had a new mot. At no time did I feel pressure to buy the car . I agreed a price , I was sent an invoice with the cost, I paid a small deposit and the agreed work was done .I had an issue with my bank, which I explained to Steven, he was patient .I transferred the balance when I collected the car . I was also offered another test drive , as it had been a little while since I last drove it . Steven kept in contact with me throughout the purchase . I was very pleased with the transaction, so much so that my daughter is looking at buying a car from them .

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Steven was fantastic from start to…

Steven was fantastic from start to finish during this sale. Our Honda stepwagon is a dream, his aftercare package gave us reassurance but we haven't needed to use it. We have e recommended him to friends and would recommend him to anyone looking for an imported vehicle.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great car buying experience.

Bought a car from Japan Auto's nearly four weeks ago. Has been a dream to drive with no issues so far.
Prior to purchase I contacted Steven who gave me full information about the car over the phone and followed up with pictures via e-mail, I found that when I viewed it in person it was exactly as described and performed well on test drive.
I am very happy with my purchase, Steven was a joy to deal with, easy to contact and has answered after sale questions.
I recommend and would definitely consider buying from him the next time I need a new car.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant and straightforward experience

Steven was very helpful, knowledgeable, and courteous throughout the process. He has checked in since purchase just to make sure all is going smoothly. I would certainly buy another vehicle from Japan Autos in the future.

April 9, 2024
Unprompted review

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