SBT Hobbies & Autos LTD Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making the buying process pleasant and pressure-free. Many people highlight the exceptional service, noting clear communication, smooth transactions, and efficient resolution of any post-purchase issues. Consumers are highly satisfied with their vehicle purchases, often finding the cars to be exactly as described and performing perfectly. Reviewers frequently commend the company for its transparent and honest approach, ensuring a smooth and straightforward purchasing journey. People appreciate the extra effort made, such as accommodating out-of-hours viewings, arranging extended test drives, and providing comprehensive after-sales support, which further enhances the overall positive experience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their purchases, such as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my Toyota Alphard, thought I might miss my trusty Nissan Serena which Steve took in part ex, but I honestly haven’t looked back. Steve was always contactable & transparent throughou... See more

Rated 5 out of 5 stars

I found Japan Autos through an internet search over Christmas and after seeing the ad for a Honda Stepwagon decided to make the trip and view it. Right from the start, Steven was unlike any car sal... See more

Rated 5 out of 5 stars

Steven was fantastic from the first moment I emailed to enquire about a car he had for sale. He responds quickly to correspondence. He is professional, knowledgeable, personable and honest. We... See more

Rated 5 out of 5 stars

The service was fantastic from start to finish. They offered plenty of support for aftermarket features and were happy to answer all my questions. The car was delivered without any pressure to purch... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Steven is very knowledgeable and very friendly.No pushy sales. I couldn’t collect my car after purchase and Steven was very flexible and always available. I had a small issue with the car and Steven took care of it without any problem. I can only recommend Steven as he’s friendly and reliable

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

It's good place to buy scrap metal.


I bought a Japan import car from this company which is managed by a hobbbling Chinese. I am not discrimination in Gosport. I just alert people who buy car from this guy. Two weeks after that, the car had some problems. He told me it was easy to find any garage to fix the car easily. I access most of the garages, they don't know how to fix it. He introduced one garage for me. That garage made the problems more serious. It had broken down for several months. During this period, he provided courtesy car. When someone wanted to buy the courtesy car, he charged another car for me. All the courtesy car had defects which affect the car running. I responded the problem to him but he told me that the buyers of them said nothing on it. I asked him something about my car. I found that he dont know much of car technically. Finally, I got a garage know more about this Japan import car. He played some tricks on the ECU so that the car could work better but after that the car could be be driven without car key. I request him for refund. He told me that it is not his fault. He could only pay around 60% original price to get the car back. He told me he need to earn money. What I can suggest is that if you buy car from this company, u must have preparation for you should fix the car by yourself.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Such a great car buying experience!

Such a great car buying experience. Steven is a genuine guy and will give us support in the future too, very helpful with a Japanese imported vehicle. Very happy with our Nissan Cube and very reasonably priced. Would highly recommend Japan Autos.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Steven was great

Steven was great. One of the best car buying experiences I’ve had. Spend more time than needed talking about the car that I bought and my part ex. Very knowledgable. Highly recommend.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended dealer!

Steven was knowledgeable and super easy to deal with - the whole experience was simple and straightforward and he was really helpful with sorting out a few extra bits for me. Really happy with the car and I wouldn’t hesitate to use Japan Autos again, thanks!

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience buying my car from Japan Autos.
Steven has been wonderful throughout, very knowledgeable, and I wouldn't hesitate to buy from again.

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

Impressive care and customer service

I was very impressed with the sellers care and honesty, the level of customer service was exceptionally good.

I am very satisfied with my purchase, and I would not hesitate to deal with this seller again in the future

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great buying experience

I was nervous about buying an imported car, but Steven made the process really easy. He was very patient with all of my questions and always answered them quickly and honestly - he clearly has a huge amount of knowledge about imported cars. The car was really well presented and he was happy for me to do a thorough test drive. I would definitely recommend Japan Autos.

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Steven

Excellent service from Steven. Very very helpful and suited to meet and test drive around my time. Very knowledgable, as it was the first time I have bought an import. Car was is excellent condition as described in advert.
Thank you

July 10, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

From start to finish was such an easy experience. Steven was always going out his way to work around me and was very pleasant to deal with. And in the end I am very happy with my purchase.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Nissan quashquai

Bought a car from Steven. Excellent service. Clutch failed after only 2 weeks a risk with a second hand car, however Steven arranged for the repair and did it all at his own cost. I would highly recommend Steven, extremely honest and trustworthy.
P. Evison

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

Steven was a pleasure to deal with

Steven was a pleasure to deal with from staff to finish!

I enquired about a freshly imported Honda Stepwagon for sale. As I wanted to minimise travelling with my young lad I asked to as much information on the car as possible prior to travel. Steven sent me a walk around HD video of the interior and exterior, highlighting the smallest of age related marks so I knew exactly what to expect. I was happy and I sent a deposit for the vehicle.

A week later I went to collect the vehicle, it was exactly as described, Steven spent a long time with us making sure me and my wife liked it and most importantly it got the approval of little boss! The handover was excellent, we were shown how every single feature of the car worked, we both test drove and Steven made sure we were both 100 percent happy to buy! Of course we shook hands and had a lovely journey home in our new family bus.

On top of all this, Steven then offered to keep in touch in the future, he is sourcing us parts from Japan including some subtle modifications, an audio upgrade and interior upgrades. He also offered his ongoing support sourcing any parts for future maintenance and advice.

To summarise having bought several used cars in the past, this has without a doubt been my most pleasant car buying experience, and that’s all down to the quality of vehicle and the high level of service provided, Steven really does offer the full package; not many out there like him. Would certainly get in touch for our next vehicle… maybe a nice weekend s2000 for me and the boy when he’s older! :)

June 27, 2022
Unprompted review

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