SBT Hobbies & Autos LTD Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making the buying process pleasant and pressure-free. Many people highlight the exceptional service, noting clear communication, smooth transactions, and efficient resolution of any post-purchase issues. Consumers are highly satisfied with their vehicle purchases, often finding the cars to be exactly as described and performing perfectly. Reviewers frequently commend the company for its transparent and honest approach, ensuring a smooth and straightforward purchasing journey. People appreciate the extra effort made, such as accommodating out-of-hours viewings, arranging extended test drives, and providing comprehensive after-sales support, which further enhances the overall positive experience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their purchases, such as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my Toyota Alphard, thought I might miss my trusty Nissan Serena which Steve took in part ex, but I honestly haven’t looked back. Steve was always contactable & transparent throughou... See more

Rated 5 out of 5 stars

I found Japan Autos through an internet search over Christmas and after seeing the ad for a Honda Stepwagon decided to make the trip and view it. Right from the start, Steven was unlike any car sal... See more

Rated 5 out of 5 stars

Steven was fantastic from the first moment I emailed to enquire about a car he had for sale. He responds quickly to correspondence. He is professional, knowledgeable, personable and honest. We... See more

Rated 5 out of 5 stars

The service was fantastic from start to finish. They offered plenty of support for aftermarket features and were happy to answer all my questions. The car was delivered without any pressure to purch... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service Quality Vehicles

came across Steven while searching the internet for a Honda Stepwagon , saw the car and took it for a test drive, no pressure to buy at all , he was very helpful explaining all about the car even where to get the correct oil for the next service, the car was spotless and the best condition of all the ones i had seen previously, all communication was perfect with constant updates during the cars registration process, even came with a warranty, i would Highly recommend this company if you are a looking for a quality vehicle.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely guy , honest, recommend to anyone

Absolutely lovely guy , went out of his way to meet my needs with me being disabled, brought the car to me , made sure I was happy , told me to contact him if I had any issues , even got the train back
Would definitely recommend him he was honest, gave me a brilliant price , and I love my new car

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

Toyota Alphard

Purchased a Toyota Alphard from Steven at SBT Hobbies & Autos last October , So pleased with the quality of this used MPV & as I'm based in Isle of Wight , Steven kindly picked up at the hovercraft terminal so I could do a test drive , great service & seems to focus on quality used MPV's , Thank You

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Reliable, Knowledgeable, Prompt, Competitive Pricing.

Friendly, Efficient & Knowledgable Service from SBT Hobbies & Autos. Steven went above & beyond in arranging a set of roof bars for my Honda Stepwagon R7. The bars are excellent quality and look great on the car. The costing & arrival time was also competitive with other quality brands, despite their journey from Japan. I would highly recommend Steven and his company for all things Honda Stepwagon :-)

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Wow got a fantastic Alphard from…

Wow got a fantastic Alphard from Steven, the whole experience was great, a very thorough inspection, the vehicle was exactly what I wanted and the price was great have enjoyed the meeting with Steven and he has kept me up to date at all times, well done

March 13, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!

A superb sales experience. Steven was very honest, open, knowledgeable and showed high confidence when he explained everything to us about the Honda Stepwagon which we have now purchased. We were even filled with confidence about the after-sale care that was in placed as this vehicle is an import and was a bit worried if we get stuck in the future about anything. He also give us information about the different social media groups that makes up individuals with similar vehicles were we can draw upon for ideas or ask questions. He made the process so stress free. I would highly recommend him and his business to anyone.

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

We have recently bought a very nice…

We have recently bought a very nice Toyota Alphard from SBT Hobbies and Autos Ltd. The vehicle was exactly as described in the advert and on arrival to view the vehicle we found Steven very helpful and easy to deal with.
I would highly recommend this company if you are looking for a Japanese import.

Mr & Mrs Webb.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Steven was a pleasure to work with.

Steven was a pleasure to work with, he certainly looked after us as we looked to purchase a new car, the vehicles were excellent quality and all in superb condition, he allowed us to take our time and test drive the cars that we were interested in. He made us feel comfortable and we would be happy to purchase from him in the future, his service was exceptional A1+++

February 13, 2022
Unprompted review
Rated 5 out of 5 stars

Strongly recommend!

Steven has been amazing! Delivered the car to our doorstep and everything was exactly as previously discussed and described. He was extremely helpful by spending enough time to explain and help with everything we needed. Moreover, he kept in touch with us after the sale and provided us with useful advices.

The service was flawless. Thank you, Steven, hope to deal with you again!

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Best start to the new year

An amazing sales experience from an open, friendly and honest person. I have taken some time before writing this review as I wanted to ensure the vehicle purchased is, as described and I am pleased to say I have not been disappointed.

Unfortunately my year began with the need to buy a new vehicle. Having identified what I wanted, Honda stepwagon, details were sparse especially being an import. I was not as clued up about the product as I would have liked to have been and sceptical about being on the receiving end of a dubious sales person. As you can imagine, not many were will to answer or return my call on the morning of New Year’s Day, but then Steven got back to me. I will mention him in the same breath as Apple, Amazon and IKEA for his excellent customer experience, product knowledge, honesty and transparent pricing.

To be honest a car is a car and you generally get what you pay for, but the knowledge, confidence and reassurance given by Steven would make me recommend him to anyone without hesitation.

I am not one for writing reviews (even though I read them) and generally wouldn’t bother, but Steven asked if I could … sorry it took so long but had to be sure. I would suggest, if you still have doubts and he has the items you need, give him a call.

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

A knowledgeable service experience & nice car

Steven provided a knowledgeable service and made every effort to answer questions about the vehicle. The vehicle itself was well presented and the exchange of documents flawless. The location to view was also ideal - under cover when it was raining heavily. He took time to walk us through the features and has continued to support after purchase when we've had questions. He's also helped to source and order extra parts from Japan, which reduces hassle to us. We're happy customers.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Honda Odyssey

I purchased a Honda Odyssey from Steven and couldn’t recommend him enough I didn’t see the car as I was unable to get down to him but when he delivered it it was just as described I couldn’t be happier and the price was one of the cheapest around I had excellent communication from Steven all the way through the process from start to finish would highly recommend him and will definitely look to him again for my next car

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Japanese import car purchase

I purchased a Japanese import car from Steven and it was fantastic service from start to finish. Car is also great.
Friendly and honest, what more can you ask for when buying a car. 👍🏻

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Professional service throughout.

This was the first time I have purchased an imported car (Honda Stepwagon) and Steven from Japanautos made the whole process super easy. Really flexible on viewing times, car was exactly as described. On the test drive he covered everything I needed to know and clearly knew his business. Really clear communication through the registration process. Final handover was really professional within the timeframe initially given. Excellent service from start to finish and would recommend without hesitation. First class :-)

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Steven was an absolute pleasure to deal…

Steven was an absolute pleasure to deal with, showed us the car after work in the dark one day and then returned the following Sunday to do the same but in daylight. Extremely accommodating to show me service history and assure me of any concerns I had. Took us on a test drive and was happy for us to swap a few times so myself and my other half could both try.
All in all compared to most traders made us feel very comfortable and was very patient, answered all questions we could throw at him. 10/10 would buy from him again. Thanks Steven for being so easy and nice to deal with :) 😎

November 29, 2021
Unprompted review

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