Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more
Company replied
We absolutely love my husbands ring. It is good quality brushed metal with a wood grain on the interior which he loves since he’s a carpenter. Also the price tag is unmatched, we were quoted $1500-200... See more
Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more
Company replied
Company details
Written by the company
Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.
Contact info
312 W. 2nd St #2382, WY, 82601, Casper, United States
- hello@japanese-melody.com
- japanese-melody.com
4.7
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My husband loves his bracelet
My husband loves his bracelet. We wish there had been a card in the pkg explaining the significance of the onyx and titanium. Thanks!
February 25, 2026
Reply from Japanese Melody
Thank you, Gail.
We’re glad the bracelet was well received.
And your note is a good one — including a card explaining the meaning behind the materials is something we’re currently refining. It should be part of the experience.
We appreciate you pointing this out.
— Japanese Melody
Reply from Japanese Melody
Thank you, Binta.
We’re glad it arrived quickly and spoke for itself.
That’s always the intention.
— Japanese Melody
Valentine’s Day Gift
Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as Hubby is of athletic build with wider bone structure. I’m including these details in hopes that it will help other customers with sizing. Overall, a great purchase!
January 28, 2026
Reply from Japanese Melody
Thank you, Tara.
We’re glad it was received well — and we appreciate you sharing those sizing details.
That kind of clarity helps others choose with more confidence.
— Japanese Melody
Great customer service
January 9, 2026
Reply from Japanese Melody
Thank you, Michael.
We appreciate your words — and we’re glad the support felt as it should.
— Japanese Melody
Great gift
Really nice bracelet. Quality is great and fast shipping. I got this as a Valentine present for my husband and he loves it.
January 31, 2026
Reply from Japanese Melody
Thank you, Karen.
We’re glad it found the right place as a gift.
And that it was received the way it was intended.
— Japanese Melody
This is a very nice ring
This is a very nice ring. Very good quality made. It only took a week for me to get it,
February 4, 2026
Reply from Japanese Melody
Thank you.
We’re glad the piece met your expectations — and that it reached you without delay.
— Japanese Melody
They made me a beautiful turquoise ring…
They made me a beautiful turquoise ring
Perfect Sizing as well. It took awhile
But well worth the wait .
February 3, 2026
Reply from Japanese Melody
Thank you, Joseph.
We appreciate your patience with the timing — and we’re glad the piece proved worth the wait.
— Japanese Melody
Reply from Japanese Melody
Thank you.
We appreciate it.
— Japanese Melody
Nice crafted bracelets.
January 1, 2026
Reply from Japanese Melody
Thank you, Arthur.
We’re glad the craftsmanship came through.
— Japanese Melody
The bracelet was exactly what my…
The bracelet was exactly what my grandson wanted. He was very happy with it!
January 7, 2026
Reply from Japanese Melody
Thank you, Kathy.
We’re glad it brought that kind of reaction — that’s what matters most.
— Japanese Melody
I just love the leather bracelet I purchased . The customer service is beyond excellent. Very pleased customer.
I just love the leather bracelet
January 6, 2026
Reply from Japanese Melody
Thank you, Catherine.
We’re glad both the piece and the service felt right.
— Japanese Melody
1A very satisfied customer
1. The ring we purchased was beautiful and of great quality as advertised.
2. It delivered in a timely manner as promised.
3. Customer service was great in responding to a question that I had.
In this day and age of ordering on line it is very rare to have a company perform as well as you did.
Thank you!
January 3, 2026
Reply from Japanese Melody
Thank you, Mike.
We appreciate the way you outlined your experience — clarity like that means a lot to us.
We’re glad everything met expectations.
— Japanese Melody
Reply from Japanese Melody
Thank you, Lynlie.
We’re glad it found the right place as a gift — especially for someone close.
— Japanese Melody
Wouldn't Order from Them Again
I placed an order on 12/15. I received an email stating they were out of the size I ordered and would need to make it. I asked if it would be ready and shipped by Christmas, to which they guranteed it would.
Christmas arrived and I didn't receive my order or any status update. I sent 3 follow up emails...nothing. I emailed a 4th time and stated I would dispute the charge, since there had been no update. They finally replied and the order was shipped that day.
I finally received the order on 1/5 - three weeks after the order was placed. If they had simply communicated their actual timeline there wouldn't have been an issue.
When I did finally receive the item, which was over $100, it was sent in a small bag and shipping envelope. I would expect for an item of that much and it being jewelry I would at least get a box to avoid any damage.
My husband did like the item, but I won't order from them again due to the lack of communication and shipping.
December 31, 2025
Reply from Japanese Melody
Thank you for sharing this so clearly.
What you described — especially the lack of communication and the missed timeline — is not the standard we aim to hold. You’re right to expect clarity, especially when timing matters.
In some cases, when a specific size is not immediately available, the piece is made to order. That should have been communicated more transparently, and followed with consistent updates. We fell short there.
Regarding packaging — your expectation is fair. Pieces at this level should arrive protected and presented properly. This is something we’ve already refined.
If you’re open to it, please reach out to us directly. We would like to review your order and make this right.
— Japanese Melody
Great customer service and fast delivery
Great customer service and fast delivery. My fiancé loved his ring.
December 26, 2025
Reply from Japanese Melody
Thank you.
We’re glad it arrived as it should — and that it was received well.
— Japanese Melody
leather mens bracelet…
I purchased the leather mens bracelet and it was beautiful. My husband really liked the different leather strands. I don't know how else to describe it, but it was different. The craftsmanship was excellent and it arrived very quickly.
December 11, 2025
Reply from Japanese Melody
Thank you, Leontyne.
We’re glad the piece stood out to you — especially in its details and construction. That’s where it should speak for itself.
— Japanese Melody
Great customer service and products
Great customer service. Got them as gifts for my sons. I was very picky about the quality and Japanese Melody did not disappoint. Will def be ordering again. Thank you
December 15, 2025
Unprompted review
Reply from Japanese Melody
Thank you, Sharon.
We understand being selective when choosing something like this — so it means a great deal that the pieces met your expectations.
We’ll be here when you return.
— Japanese Melody
Reply from Japanese Melody
Thank you, Jennifer.
We appreciate it.
— Japanese Melody
Reply from Japanese Melody
Thank you, Zhijie.
“Sincere” and “thoughtful” are not words we take lightly. We appreciate that.
— Japanese Melody
I recently purchased an opal and koa…
I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet, which gave the whole experience a premium feel from the moment I opened the package. I’d definitely recommend it.
November 25, 2025
Reply from Japanese Melody
Thank you, Bobby.
We’re glad the piece — and everything around it — felt complete from the moment it arrived. That full experience matters as much as the ring itself.
We appreciate your recommendation.
— Japanese Melody
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.