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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional packaging, noting that items arrive safely and securely, even delicate ones, due to thorough wrapping and careful arrangement. Many appreciate the excellent service, highlighting the ease of use of the website, clear communication, and the ability to consolidate items for shipping. The quality of products and the efficiency of the delivery service are also frequently commended. However, some customers were dissatisfied with the service, mentioning issues with hidden fees, unexpected package splitting that increased costs, and slow processing or dispatch times for shipping. A few also reported that their items remained in the warehouse for an extended period, and some felt that the shipping method they paid for was not the one used.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the exceptional care taken... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional packaging. Customers... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the excellent and secure... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional and... See more

User experience

Users describe positive interactions with the user experience. Many customers find the website easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again the packing team do miracles, the packing was extra exceptional, Foam boards on every side In the box, including top and bottom. Very impressive, everything packed in bubble wrap and no... See more

Rated 5 out of 5 stars

I did a review for these guys a few years back but felt compelled to do another. I’ve bought at least 15-20 items from Jauce over about the last 6 years, all small/medium classic toyota car parts and... See more

Rated 5 out of 5 stars

Once again boxes arrive, eventually opened next day, and WOW the packing Is just Absolutely Awsome. The way these guys get it all to gel together, where nothing moves or breaks is unbelievable. Jauce... See more

Rated 5 out of 5 stars

There's 1000+ things to love about Japan, and their merchandising is right up there. I collect merchandise for a niche tv show that ran once on British tv way back in 1989. The British merch is very... See more


Company details

  1. Online Marketplace
  2. Online Auction Service

Information provided by various external sources

Jauce is an auction & shopping service for buyers from outside Japan. Buy from Yahoo Japan Auctions (Japanese equivalent of eBay), Amazon Japan and Rakuten by using Jauce, and have them shipped to you internationally.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Beware if anything goes wrong

Had a few orders from Jauce which were all ok, the latest order was damaged and it had been packaged that way by Jauce themselves as the damaged items were individually wrapped when it should have been one whole object. They then ignored me when I asked for a partial refund.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Super Service

Always very well packed. Very string boxes and packing tape used. Consolidation works well. I have not lost anything. Expedited is worth paying the small charge. Great service.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Received item in superb packaging. I'm always impressed by items that come from Japan. Packaging always sturdy & clearly handled with care.. 10/10

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Website easy to use

Website easy to use. Product was as advertised. Standard shipping was a bit slow. The stock hard to find items on their website.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing and secure packaging service, received all my goods in lovely condition.

I kinda wished it arrived to me on the earlier side of the expected delivery time. However, I am hoping that with regards to my next deliveries all will be just as well.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Car parts

Purchased a headlight here for my JZX100
Absolutely like new
The packing was so good it took me 2 days to open it 😂😂
Top quality seller
10/10
Highly recommend

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best

Packaging is next level. Everything
wrapped individually, fast shipping time, never any damage on the box, site is intuitive to use. How much more can I say? I love jauce

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

an easy to use and reliable experience.

I found the site very easy to use, with plenty of notifications to tell me what was happening. the item I purchased arrived in very well packed and secure packaging so it arrived in great condition and very quickly (I'm in the UK) so a brilliant experience from start to finish. Will definitely be using again.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary service.

Clear guidance through the whole process. Packaging was phenomenal! Prompt delivery. A very usable service providing access to “Japan market” car parts and memorabilia.

Highly recommended!

May 28, 2025
Unprompted review
Rated 2 out of 5 stars

SPESE DI SPEDIZIONE TROPPO ALTE - SHIPPING COSTS TOO HIGH

Ho acquistato parti di ricambio usate per Auto, tasto dolente sono le SPESE DI SPEDIZIONI MOLTO ELEVATE, le informazioni dell'importo delle spese non viene mai espresso fino al compimento dell'acquisto, con acquisti di poche decine di euro mi ritrovo spese di spedizione di oltre 300 euro, oltre che alle spese locali in Jappone anche le spese delle tasse Doganali.
Le spese di Tasse e Spedizione sono ESAGERATAMENTE ALTE.
La spedizione è velocissima e il team di imballaggio è eccellente. Imballaggio impeccabile e curato nei minimi dettagli.
I bought used spare parts for cars, the sore point is the VERY HIGH SHIPPING COSTS, the information on the amount of the costs is never expressed until the purchase is completed, with purchases of a few dozen euros I find myself with shipping costs of over 300 euros, in addition to local costs in Japan also the costs of Customs taxes.
The costs of Taxes and Shipping are EXAGGERATEDLY HIGH.
The shipping is very fast and the packaging team is excellent. Impeccable packaging and attention to the smallest details.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service. Reasonable pricing. Super speedy shipping and packaging was AMAZING!!! Super sturdy box with extra card inserts for vinyls and everything was put in protective sleeves. A++++++++

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Bought some motorcycle parts

Bought some motorcycle parts, some very light but large (fairings) and some heavier (frame parts). Perfect packaging and quick delivery. The shipping is expensive but that‘s to expect! Overall a good experience, will be looking at using Jauce again.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Found very rare secondhand motorcycle…

Found very rare secondhand motorcycle parts for around €100 total. Products are cheap, shipping is insanely high (€380) and once you commit to buy you cannot see shippingcosts until you’re already bought the products. Nontheless, even included shipping it was relatively cheap.
The Dutch import agency also wanted €80 import taxes so all in all, not as cheap as it seems.
Shipping is very fast and the packing team is A+. Very well packed and taken care of. 5/5 will shop again.

April 18, 2025
Unprompted review

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