Jawa Jewelers Reviews 

147
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

I went to Jawa jewelry yesterday and looked at a ring, and they told me that it was a natural diamond, not Lab Grown. I had a piece of jewelry that I thought about trading, and he asked me to bring it... See more

Rated 5 out of 5 stars

Before Jawa Jewelers, I was dealing with Palm Beach. Everything was a complete & total nightmare, especially customer service. They still haven't refunded me. Anyway, Jawa Jewelry not only has great a... See more

Rated 5 out of 5 stars

Service on my initial purchase and cancellation due to changing my mind was polite, professional, and immediate. I finally decided a couple of weeks later, I could not decide on milimeter width, I pu... See more

Rated 5 out of 5 stars

I love how fast I received my 2 separate purchases. After I paid and made my order both orders came to me in 2 days. This was pleasing. The packages were done correctly so my jewelry would not get da... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Jawa Jewelers is a registered and licensed American based company which deals in Gold, Diamond, Silver and related fashion jewelry including all kinds and styles of chains, pendants, bracelets, watches, earrings, studs and rings for men and women.. We have a worldwide clientele and have thousands of satisfied customers from all around the world.


Contact info

3.8

Great

TrustScore 4 out of 5

147 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(147)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A jeweler that care about you and the…

A jeweler that care about you and the products u buy from them making sure they are shipped to you in way u can take care of the item long term so its as beautiful as the day u bought it years from now I love it and u will too

July 5, 2019
Unprompted review
Rated 1 out of 5 stars

Fake

Fake, no customer service, and the item is not like shown on the web page.

May 3, 2019
Unprompted review
Jawa Jewelers logo

Reply from Jawa Jewelers

Hi Jesse,

Thanks for sharing your experience of buying from Jawajewelers. Please accept our apologies for the inconvenience you might have encountered. You have mentioned that you are dissatisfied because of the product quality and we refunded you as per our policies. As far as the quality is concerned, we never compromise on quality but we assure you that we will have our quality assurance team investigate this issue. Thanks for shopping with us and we are really sorry for your bad experience.

Regards,
Jay Kahn
(800) 711-0328

Rated 5 out of 5 stars

Jawamazing!

Jay was very accommodating and a pleasure to do business with.With all the negative experiences I’ve had before with other people,he is a breath of fresh air.A+

April 30, 2019
Unprompted review
Rated 1 out of 5 stars

Even though I told you my credit card…

Even though I told you my credit card was stolen you still sent jewelry to th criminal. Now I get a million emails from you because she stole my card. Take me off your stupid list. Every email from you is a reminder that my card was stolen and some criminal is walking around wearing jewelry. Ughhhh this is fustrating.

March 11, 2019
Unprompted review
Rated 1 out of 5 stars

awful scam website designed to collect…

awful scam website designed to collect credit card information to be resold.
Avoid this site if you value your security and personal information.
After I made an order, the site owner (JAY) called me up to try to get more personal info and then failed to deliver any products.
He refused to refund my payment and lied that my order had been shipped, so I had to get my money back from my card issuer.

January 12, 2019
Unprompted review
Jawa Jewelers logo

Reply from Jawa Jewelers

Dear Nick,

Sorry for the inconvenience you have faced during placing an order with us. We always verify our order (above $2,000 USD) with ID card and credit card last 4 digits. According to shopify security check your order is similar to fraudulent order observed in the past. In this case we can not take risk of fulfilling your order until you are not verifying your identity according to our policy.

If you are ready to talk with us and stop sending us abusive voicemails, we can send you the snapshot of your order & details.

P.S. we have refunded your order right away, but you have claimed that we refused to refund is really sad.

Thanks & Regards
Jawa Jewelers

Rated 5 out of 5 stars

Perfecto

Perfecto!
Order a 10k gold cuban chain. Product came as advertised. Can't rate them highly enough.

January 8, 2019
Unprompted review
Rated 3 out of 5 stars

Did not get what i ordered. Nice try

Sorry, i was an pendant, but i did not receive the one i ordered. Since it was so close to Christmas i did not return it. The i ordered had little stones on the bail, and the one i received did not.

December 18, 2018
Unprompted review
Jawa Jewelers logo

Reply from Jawa Jewelers

Hi William

I hope you doing well. We have checked our records you have ordered gold pendant from our website with a order reference no #1061 but in your feedback you mentioned that it was a ring packed in a broken box please verify this. Is it the same item you have ordered from our website. If its not we request you to remove this negative feedback.

Thanks

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