JB Cookie Cutters Reviews 396

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including stencils and cookie cutters, noting they are well-made, precise, and exactly as described. Many appreciate the wide variety of items available and how well they work for various projects, from baking to crafting. Reviewers frequently highlight the excellent delivery service, with orders arriving quickly, often sooner than expected, and well-packaged. People also commend the company's responsiveness and efficiency in handling orders, even in urgent situations. However, some customers experienced issues with incorrect sizing when ordering or received a damaged item.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the cookie cutters and... See more

Quality

Reviewers consistently express high satisfaction with product quality. Customers frequently praise the... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Users describe positive interactions with order. Many customers praise the speed of delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a custom stencil to spray paint an old script VanHalen logo on my guitar case. JB Cookie Cutters told me what to do, and they delivered with flying colors! It was fast, and delivered well p... See more

Rated 5 out of 5 stars

We are happy customers - we lost something needed for a party - JB Cookie Cutters mailed out a cake topper to us only a few hours after receiving our order - we got it in time and were very pleased wi... See more

Rated 5 out of 5 stars

The stencils were perfect size for the project needed. Your website provided an accurate picture and offered various sizes. It was easy to locate all toy story characters once I remembered their nam... See more

Rated 5 out of 5 stars

I have purchased several different items. Every item has been exceptional. Exactly as described. The one thing, I would like to see come with the order would be a colored picture as is shown on websit... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

JB Cookie Cutters make custom cookie cutters in almost any design you can imagine. From Batman to your favorite Disney characters, we have it all! Order online!


Contact info

4.8

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best company ever!

This is the best company I have ever bought from! The cutters are top quality and so easy to use! You are able to separate the cutters which makes it so easy to use! Ingenious! I highly recommend this company. Customer service is also top notch.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Cookie cuz we're exactly what I need it…

Cookie cuz we're exactly what I need it it's exactly the brand I need it and they were here on time actually to be honest they were here earlier than I needed them to be and I always use Jamie cookie cutters because they come out exactly the way I need them to come out thanks

October 24, 2024
Rated 5 out of 5 stars

Fantastic company and service

I've worked them recently for ready made stencils, custom stencils, and specific sizing of stencils. They are fantastic. Super responsive, nice people. Their stencils are excellent and they have thousands to choose from. I tried ordering custom stencils from some sellers on Amazon and ebay and they don't even remotely compare to quality and service.

September 5, 2024
Unprompted review
Rated 4 out of 5 stars

Received it quickly

Received it quickly, but one jaw side of Pete the Cat is longer than orher. A couple test cookies show we will have to trim dough befire baking.

August 24, 2024
JB Cookie Cutters logo

Reply from JB Cookie Cutters

Hello Susan,
We are happy to exchange the item if needed. Please contact us at info@jbcookiecutters.com. Sometimes, the cutter can warp during shipping due to high heat, which may distort the design.

Thank you,
JB Team

Rated 1 out of 5 stars

customer service is horrible

customer service is horrible

July 24, 2024
JB Cookie Cutters logo

Reply from JB Cookie Cutters

I'm sorry you're unsatisfied with your cutter. We offered an exchange or 100% refund however you declined. I'm sorry this didn't meet your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look