JB Cookie Cutters Reviews 396

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including stencils and cookie cutters, noting they are well-made, precise, and exactly as described. Many appreciate the wide variety of items available and how well they work for various projects, from baking to crafting. Reviewers frequently highlight the excellent delivery service, with orders arriving quickly, often sooner than expected, and well-packaged. People also commend the company's responsiveness and efficiency in handling orders, even in urgent situations. However, some customers experienced issues with incorrect sizing when ordering or received a damaged item.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the cookie cutters and... See more

Quality

Reviewers consistently express high satisfaction with product quality. Customers frequently praise the... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Users describe positive interactions with order. Many customers praise the speed of delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a custom stencil to spray paint an old script VanHalen logo on my guitar case. JB Cookie Cutters told me what to do, and they delivered with flying colors! It was fast, and delivered well p... See more

Rated 5 out of 5 stars

We are happy customers - we lost something needed for a party - JB Cookie Cutters mailed out a cake topper to us only a few hours after receiving our order - we got it in time and were very pleased wi... See more

Rated 5 out of 5 stars

The stencils were perfect size for the project needed. Your website provided an accurate picture and offered various sizes. It was easy to locate all toy story characters once I remembered their nam... See more

Rated 5 out of 5 stars

I have purchased several different items. Every item has been exceptional. Exactly as described. The one thing, I would like to see come with the order would be a colored picture as is shown on websit... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

JB Cookie Cutters make custom cookie cutters in almost any design you can imagine. From Batman to your favorite Disney characters, we have it all! Order online!


Contact info

4.8

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I needed a cutter for a birthday party

I needed a cutter for a birthday party. I ordered the cutter 8 days before the party thinking that since my first order was received within 4 business days and regular shipping that I will go ahead and pay the extra for priority, Just in case....It took two business days longer than my previous order. I can see some delays if the order was coming from china or something, but it was shipped from Nevada. Unfortunately, your company doesn't give refunds due to shipping delays. I guess we can blame it on COVID.

March 24, 2024
JB Cookie Cutters logo

Reply from JB Cookie Cutters

Hello Angela,

I apologize that you did not receive your order in time for the birthday party. Your order was placed on a Saturday, and unfortunately, we are closed during the weekend. However, we dispatched it on the next business day. Shipping delays are, regrettably, out of our control, and USPS doesn't guarantee delivery times. Nonetheless, you can still return your order for a refund. I don't see that you tried reaching out to us. Please contact us at info@jbcookiecutters.com, and we will be happy to assist you.

The Team
The JB Cookie Cutters Team

Rated 5 out of 5 stars

Great stencils

Great stencils, thick making for precise lines! Wish I could leave photos! I ordered a 2nd stencil 3 days later and they combined to 1 shipping cost!!!

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

I am absolutely thrilled with the…

I am absolutely thrilled with the Mercedes logo cupcake toppers. My grandson is graduating from a MB school and I can’t wait to see his face when he sees these. Great quality and wonderful packing and shipping. Thank you for such quality work and customer service. I will be a returning customer! Thank you

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Best Company Ever!!!

I recently placed my fourth order through JB Cookie Cutters and I am extremely satisfied with their service. I placed my order on February 4, 2024, and received it just three days later on February 7, 2024. JB's delivery timeframe is exceptional and I am impressed with every cookie cutter that I have received. The details on the cookie cutters are amazing, and I find it helpful that I can refer to the website's pictures if I need help putting the cookie cutter together. I appreciate that JB offers multiple size options to fit my needs. I hope JB continues to add more fun cookie cutters to their collection. Thank you, JB, for your wonderful service.💕

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery

Ive order tons of cutters and some times they are needed with a quick turn around. JB has never let me down with a delivery.

January 24, 2024
Rated 2 out of 5 stars

Been 2 weeks and I have not received…

Been 2 weeks and I have not received the product yet.

January 24, 2024
JB Cookie Cutters logo

Reply from JB Cookie Cutters

Hello,

I'm sorry to hear that. Have you reached out to us at info@jbcookiecutters.com? Please contact us, as we can assist you. We have been experiencing numerous delays due to weather events.

Thank you,
JB Cookie Cutters Team

Rated 5 out of 5 stars

This company is top notch

This company is top notch. Not only did I get the cookie that I wanted but I had within a week. The cutter looked just like the image on their site. I will be a returning customer. Thank you so much!

January 24, 2024
Rated 5 out of 5 stars

Guaranteed satisfaction!

I love when I order an item from you guys i receive it within a week time. I am always satisfied with my orders. The only request I have is when you guys send the items ordered sometimes there are many pieces to putting this product together, is there any way you can attach instructions to the products?

January 24, 2024
Rated 5 out of 5 stars

Not my first rodeo

This isn’t my first time purchasing, each time I placed a order it came in the time it was suppose to. If i ever had a issue for example this order I needed a faster shipment, I was able to reach out and got a quick response . I was able to update my shipment method and receive my order quicker. I’m a stickler on good customer service and they always deliver that experience. I’ll be back again!

January 25, 2024
Rated 5 out of 5 stars

Unique cookie cutters

They were the only ones selling the very specific cookie Cutters I need. The shipping was super fast and I apperchiate they provided guidance on how to clean them. I would definitely buy again.

January 24, 2024

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