JBR Capital Reviews 507

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, easy, and swift process from beginning to end. Reviewers are particularly impressed with the quick response times and the overall positive user experience. However, some customers also noted issues with pricing, describing interest rates as ridiculous. A few other people also felt that customer service was lacking, mentioning slow responses and a lack of effort to confirm agreements.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the seamless, swift, and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently highlight the speed and... See more

Price

Customers had ambiguous experiences with price. While some reviewers praised the company for achieving the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the professionalism and attention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb company to deal with ! Our point of contact Gabriel ‘Gabe’ has been absolutely fantastic. He kept us informed at every stage and was always at hand if needed. JBR and their team are highly skil... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with JBR. I was going to make a large cash payment for a vehicle due to the complexity of my business structure and other things, however, I thought I would reach out to J... See more

Company replied

Rated 5 out of 5 stars

I recently re-financed one of my vehicles. I initially was attracted by JBR because they offered the most competitive rates and flexibility in terms of the deal's structure. Tje service they offer is... See more

Company replied

Rated 5 out of 5 stars

My second time usingJBR and I chose them over the dealer’s recommendation as their offers were better plus I was an existing customer and knew they would take care of me. Furkan went above and bey... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

JBR Capital is the UK’s only independent finance provider dedicated solely to high end vehicle finance. JBR Capital offers bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.

TAILORED FINANCE FOR LUXURY CLASSIC & SUPERCARS

Written by the company

Flexible Bespoke Finance
We offer flexible and competitive finance from £50k to £750k+. Each finance deal is designed to suit you, your financial needs and put you in control.
Great Customer Service
We are petrol-heads ourselves and work with the best car dealerships in UK, which enables us to know the market inside out and have the expertise to put together realistic financing offers.
Fast Decision Making
Most of our customers get the go-ahead on their supercar finance package within a week so we can make your dream of owning a high-performance car reality sooner then you might think.

WHY FINANCE WITH US?

Dedicated solely to high-end vehicle finance

JBR Capital is the UK’s only independent finance lender dedicated solely to high-end vehicle finance, offering specialist classic, prestige, racing & supercar finance. We offer tailored finance options to private individuals and businesses, lending anything from £50,000 and to date we have loaned over £1 Billion. Our personalised approach means that we may, depending on your circumstances, be able to offer finance to clients who do not fit the traditional computer-driven models of other companies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb company to deal with

Superb company to deal with ! Our point of contact Gabriel ‘Gabe’ has been absolutely fantastic. He kept us informed at every stage and was always at hand if needed. JBR and their team are highly skilled professionals who are dedicated to delivering for their clients ! Thank you everyone involved especially Gabe!

May 29, 2025
Unprompted review
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Reply from JBR Capital

Hi J Gill, thank you for leaving such a glowing review. We're delighted to hear about your experience and will pass your comments on to Gabe. Thanks again! - Jack

Rated 5 out of 5 stars

So easy to deal with

So easy to deal with, great service all round.

May 28, 2025
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Reply from JBR Capital

We appreciate the review, Jeremy, It’s fantastic to hear you had a great experience with us.

Rated 5 out of 5 stars

No nonsense efficiency

I found every aspect of dealing with JLB great ! Old school professional one to one service . The timing of the transaction was very important to me and they understood that fully .i would recommend them to everyone. Thanks again Rohan Hughes

May 16, 2025
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Reply from JBR Capital

Thanks for recommending us Rohan! We truly appreciate your support and are so glad to have earned your trust.

Rated 5 out of 5 stars

Personal finance with a Personal touch!

Great to deal with. Your designated team member (Furkan) will make the process super simple and constantly liaise with you from the point of enquiry until the point the finance has been approved and paid out to the dealer. Always my go to lenders offering best rates and residuals on your dream assets. Whether it's a hyper car, super car, luxury or classic, JBR have got you! P.s not a paid review, just a ecstatic customer awaiting delivery of my car!

April 18, 2025
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Reply from JBR Capital

We appreciate the review, Syed! Our team is dedicated to making sure things are seamless from start to finish, and we’re happy to hear we’ve succeeded in doing that for you.

Rated 5 out of 5 stars

Simply perfect

Simply perfect. I’ll never use main dealer finance again. Thanks, Furkan. Tom

April 17, 2025
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Reply from JBR Capital

Thanks for the recommendation, Tom! It’s fantastic to hear you had a great experience with us.

Rated 5 out of 5 stars

Quick turnaround as I needed a car…

Quick turnaround as I needed a car ASAP, great communication throughout the whole.proceess

April 5, 2025
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Reply from JBR Capital

Thanks for sharing your feedback, Steve! We know how important speed is in this process, and we’re glad we could make things run as smoothly as possible for you.

Rated 5 out of 5 stars

Excellent Service & Aftercare

I've been using JBR Capital to finance my cars for the last 4 years and when I found the car I wanted in March 2025 I got straight in contact with Gabe Schneider who was able to take me through the process from start to finish in an efficient friendly manner.
Everyone I have spoken with at JBR has been very professional and knowledgeable. They will always be my first contact for future car purchases.

March 22, 2025
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Reply from JBR Capital

Thanks for the recommendation, Simon! It’s fantastic to hear you had a great experience with us. We look forward to working with you again in the future.

Rated 5 out of 5 stars

From start to finish Gaby was…

From start to finish Gaby was exceptional, he quickly gauged I had historically leased purchase so supplied the required information, at the right level. Very impressed and I have suggested a few of my pals to contact you shortly!

March 4, 2025
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Reply from JBR Capital

Thanks for recommending us, Robert! We truly appreciate your support and are so glad to have earned your trust.

Rated 5 out of 5 stars

Furkan was great from start to finish…

Furkan was great from start to finish in securing my finance for my dream car

February 17, 2025
Unprompted review
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Reply from JBR Capital

Thanks for the review Chris! We’re really glad to hear you felt well taken care of. We strive to make every client feel like a priority.

Rated 5 out of 5 stars

Top quality service

Top quality service - so swift. Gabriel Schnieder helped me from A-Z. Loan was approved within a day and car was ready to collect the day after. I will always use JBR in future. Extremely pleased with their professionalism, easy process and turnaround time for the LP on my Ferrari.

February 18, 2025
Unprompted review
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Reply from JBR Capital

Thank you for your 5 star review Ka Kaan! We’re thrilled to hear we kept things quick and efficient. We look forward to assisting you in the future!

Rated 5 out of 5 stars

I’ve dealt with Furkan for quite some…

I’ve dealt with Furkan for quite some time now through JBR and he has always gone the extra mile to help with my purchases. JBR are very professional in my opinion and make my buying experience really easy and enjoyable.

December 5, 2024
Rated 1 out of 5 stars

❌❌ DO NOT USE UNDER ANY CIRCUMSTANCES❌❌

❌❌ DO NOT USE UNDER ANY CIRCUMSTANCES❌❌

Provided a loan in November 21. Final payment of £25k due in November 25, vehicle is now worth £18k with mileage in line with agreement.
Settlement figure of £33k means JBR Capital have exposed me to an uninsurable risk of £15k.
I’m unable to insure against this and therefore cannot use the vehicle in case it is written off.
JBR refuse to acknowledge and responsibility even though they calculated the loan.

❌❌DO NOT USE UNDER ANY CIRCUMSTANCES❌❌

July 9, 2024
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Mr McGrath, our records indicate you have previously spoken with members of our Customer Complaints team. Your case is being handled as per our Complaints Policy and we are happy to speak with you should you have any further questions.

Rated 1 out of 5 stars

Absolute terrible untrustworthy company…

Absolute terrible untrustworthy company I really would stay as far away as possible now I’ve looked into reviews shows it wasn’t just me that this has happened to !!

January 10, 2024
Unprompted review
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Reply from JBR Capital

Hi Nathan, we are sorry to read your feedback. One of our team will be in touch with you soon to discuss your concerns in more detail.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - best I have experienced by far with a car finance company.

This is my second agreement with them. My first was a Lamborghini Urus. I was not impressed with this car and the assisted in getting me back into an Audi R8 (a much faster more exciting car by a country mile).

Furkan's communication was excellent throughout, telling me what was needed to prove affordability, settling my old agreement and paying out for my new one. A breeze.

What differentiates JBR to others I have used, is the person touch, rather than a hidden risk assessor making a decision as if produced by computer.

Give these guys a try, if you don't meet the criteria too, they will tell you what they need for anyone having difficulty.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

I have used JBR multiple times and the…

I have used JBR multiple times and the service has always been excellent. This time round was no exception.

Furkan is my point of contact for whenever I am looking for a new car and he is exceptional at what he does. Furkan was able to quote on multiple vehicles and parameters without any bother and is always available on WhatsApp to keep me up to date throughout the whole process.

JBR isn’t a typical finance house, they understand the customer and build a relationship with you which I appreciate.

For now I will enjoy my new car but I’ll be back when it is time to change!

Thank you Furkan & JBR!

September 29, 2023

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