Can't fault the service from Furniture in fashion. When we ordered our table and chairs we expected to get It in ten to fourteen days, we got it in three days. Absolutely fantastic service. Delivery d... See more
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Review summary
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Reviews shaping this summary
We were told that delivery would be between 7 and 10 working days which was fine with us but a few days later they phoned to confirm that they would deliver the next day if it was convenient. They ga... See more
Company replied
Jashan and Anmol delivered our mattress within the promised time slot with an additional phone call five minutes before arrival. He needed reminding that we paid for delivery to the bedroom. Then carr... See more
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Am delighted with my purchase of Glass Top Dining Table. It was delivered as advised and notified of delivery date and time was really helpful. The table was really simple to assemble albeit was rat... See more
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Company details
Written by the company
It's fantastic to see the emphasis on building relationships and prioritizing customer satisfaction at JBS 2 MAN DELIVERY LTD. The hashtags you've provided, such as #HARDWORKINGWORKERS, #TRYTOPROVIDEBESTSERVICES, and #CUSTOMERSAREALWAYSOURLFIRSTPRIORITY, reflect a strong commitment to excellence and customer-centric values. By highlighting these aspects, you are not just delivering products; you are also focusing on creating positive experiences and meaningful connections with your customers. This approach can contribute significantly to building trust, fostering long-term relationships, and differentiating your company in the competitive delivery services industry. Consider incorporating these key messages into your marketing materials, website, and any customer communications to reinforce your company's values and commitment to exceptional service. Sharing success stories, testimonials, and positive feedback from satisfied customers can further strengthen your brand reputation and attract new business. In today's competitive market, businesses that prioritize customer relationships and consistently deliver excellent service are often the ones that stand out and thrive. Keep up the hard work and dedication to making your customers the first priority – it's a strategy that can lead to sustained success and positive word-of-mouth recommendations.
Contact info
Unit 21 Imex Trading Estate, WV2 4XA, Wolverhampton, United Kingdom
- 01902 327 062
- customerservices@jbs2mandelivery.uk
- jbs2mandelivery.uk
4.7
Excellent
1K reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All great
All great - kept well informed on the tracking delivery on time ☺️👌🏻
April 6, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
GREAT COMMUNICATIONS BY EMAIL
GREAT COMMUNICATIONS BY EMAIL, TEXT AND PHONE CALL 45 MINUTES IN ADVANCE OF ARRIVAL. LOVELY 2 YOUNG MEN.
April 6, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Exceptional service
Exceptional service ,
Notification of expected delivery was earlier than predicated. Arranging delivery date , easy to follow . Delivery driver phoned prior to delivery with ETA , respected our home , delivered with care .
Very happy customer
April 6, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you very much for your kind feedback.
We’re delighted to hear that you found the delivery process smooth and easy to arrange, and that our driver kept you informed with an accurate ETA while treating your home with care and respect. Providing a reliable and considerate service is very important to us, so it’s wonderful to know we met your expectations.
Your comments will be shared with the delivery team, who will really appreciate the recognition.
Thank you again for choosing us — we truly value your support and hope to serve you again in the future.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Great service
Great service. There was a bit of an issue as the guys didn’t have their trolley with them but they went back and got it and went out of their way to deliver. I recommend!
April 3, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for your positive feedback and recommendation.
We appreciate your understanding regarding the initial issue with the trolley, and we’re very pleased to hear that our delivery team returned promptly and went the extra mile to complete your delivery successfully. Providing dependable service and resolving situations quickly for our customers is very important to us.
Your comments will be shared with the team, who will be encouraged by your kind words.
Thank you again for choosing us — we look forward to supporting you again in the future.
Kind regards,
JBS Customer Service Team
Vish
Excellent service
I was kept informed of delivery time via phone calls and texts. Excellent polite service snd delivered on time by Jashan and Birkaran.
April 3, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
I was kept up to date with e-mails on…
I was kept up to date with e-mails on delivery. Arrived on time. Both members arrived with bed very polite and helpful. Only disappointment was bed has silver studs all round it which do not show up on photos and are not to my taste. They were unable to get bed to lift from front as jamming so has to be lifted from headboard which I have tried and is not easy as you are at side of bed not in centre to lift, finding it very heavy
April 2, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for your detailed feedback.
We’re very pleased to hear that you were kept well informed throughout the delivery process and that our delivery team arrived on time and were polite and helpful — we will be sure to pass your kind comments on to them.
We’re sorry to hear that the silver stud detailing on the bed was not as expected from the product photos, and also that you are experiencing difficulty when lifting the bed from the front. This is certainly not the experience we want for our customers. We would recommend contacting the retailers so they can review this with you and provide further assistance.
Thank you again for your feedback and for choosing us. We’re always here to help if you need any further support.
Kind regards,
JBS Customer Service Team
Vish
Excellent customer service
Excellent customer service, keeping me informed up to point of delivery.
April 2, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Jashan and Anmol delivered our mattress…
Jashan and Anmol delivered our mattress within the promised time slot with an additional phone call five minutes before arrival. He needed reminding that we paid for delivery to the bedroom. Then carried it up removing his shoes first. Very happy.
April 1, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you very much for your kind feedback. We’re pleased to hear that Jashan and Anmol arrived within the promised time slot and kept you informed with a courtesy call shortly before arrival.
We also appreciate you highlighting the reminder about the bedroom delivery. Your comments are helpful and will be shared with the team to ensure we continue delivering the high standard of service our customers expect. It’s great to know they completed the delivery carefully and respectfully by removing their shoes.
We’re delighted to hear you were happy with the service overall and truly appreciate you taking the time to share your experience.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
Vish
JBS Customer Service
Rapid & Reliable Courier Service
Timely & efficient communications on delivery window. Rapid, on-time, reliable & polite service. The driver carefully carried the package (large wall mirror) into my garage. So why not 5 stars? Afterwards the driver asked me to get my phone. I thought it was for security or maybe PIN validation code. I had to go to other side of house to get the mobile. He then asked me to scan a QR code & write the review there and then. I do understand pressure on drivers to gather reviews and many customers forget later-on, but I did think approach was a bit too directive. Apart from that aspect, Brilliant - thank you!!! Tom, Suffolk
April 1, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Tom,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you found the delivery communication clear and the service punctual, reliable and courteous, and that the driver handled your large mirror with care.
We also appreciate your comments regarding being asked to leave a review via QR code at the time of delivery. While our drivers may remind customers that feedback is welcome, it should never feel pressured or inconvenient. Your experience is important to us, and we will share this feedback with the team to ensure requests for reviews are always made appropriately and respectfully.
Thank you again for your thoughtful comments and for recognising the positive aspects of the service. We hope to assist you again in the future.
Kind regards,
Vish
JBS Customer Service
Lovely delivery guys
Lovely delivery guys, very polite and put boxes where I asked them 2.
April 1, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Great service
Great service, kept us informed about delivery and arrived promptly. Thank you
March 31, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Great service!
Great communication and came as stated. Very friendly and helpful. Thank you so much. Highly recommended 👌
March 30, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Kept me informed and arrived on time
March 27, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
A lovely delivery service
A lovely delivery service, courteous and kind. I would fully recommend lucky and Arsh
March 30, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you very much for your feedback. We're pleased to hear that Lucky and Arsh were able to complete your delivery successfully
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
My experience with my delivery was…brilliant
My experience with my delivery was smooth and efficient. We had quite a few large items arriving and I was updated about the status of the delivery regularly. The time slot given to me was adhered to and the driver also personally rang to give us a 10 minute warning. All items were then carried in and put into the area they needed to go to in the house. The drivers were also very polite.
March 27, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent delivery experience.
We are very pleased to hear that the delivery process was smooth and efficient, and that you were kept well informed throughout. It is especially encouraging to know that the driver’s advance call, adherence to the time slot, and assistance with placing the items in the appropriate areas of your home met your expectations.
We are also grateful for your kind comments about the drivers’ professionalism and politeness. Feedback such as yours is greatly appreciated and will be shared with the delivery team.
Thank you again for your comments and for choosing our service. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards,
Vish
JBS customer service
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Arrived 2 hours later than scheduled. Unable to carry item without help from customer
Arrived 2 hours later than scheduled window. Pleasant men unable to carry the mattress to be delivered. They required assistance from customer who incidentally had a hand injury. The mattress was delivered to the first floor only and they refused to take any further to the intended bedroom. This is despite previously informing the company I lived in a townhouse! The old also mattress had to be brought down the stairs by the customer. Really disappointing service!
March 27, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for bringing this matter to our attention. We are very sorry to hear about your recent delivery experience and the inconvenience this caused you.
While we are pleased to hear that our delivery team were polite, we understand your frustration regarding the delayed arrival and the mattress not being taken to the intended bedroom, particularly as you had already informed us that your property is a townhouse. We are especially concerned to learn that you were expected to assist despite having a hand injury, and that you then had to move the old mattress yourself. This is certainly not the level of service we aim to provide.
We are currently reviewing the details of your delivery with our logistics team to understand what happened and why the service did not meet expectations. Your feedback is extremely important to us and helps ensure we improve both communication and delivery standards going forward.
In the meantime, we would appreciate the opportunity to put this right. Please could you confirm your order number so that we can investigate further.
Thank you again for your patience, and we sincerely apologise for the inconvenience caused.
Kind regards,
Vish
JBS customer service
Great service
Great service, left my parcel in a safe place as I wasn't in.
March 27, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
No helping delivery men
I have received a phone call before the delivery asking if I am gonna be at home and to confirm the address. I asked if there was 2 guys so they can leave the parcel up stairs, he said yes not problem they will take the parcel wherever you like.
The parcel arrived today and I asked the delivery man if he can leave it up stairs. He said: No we don't do that.
I was like, but I spoke with someone before that said you would do it and he said again NO. He ended up leaving the parcel on the first floor.
I live by my own in a house, being a female I can't carry those boxes up stairs, they were 2 guys they could have help but decided not to, so I don't know how I am gonna do now.
March 26, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for your feedback, and we are very sorry to hear about your experience.
We understand how frustrating this situation must have been, especially as you were advised during the confirmation call that the delivery team would be able to take the parcel upstairs, and this did not happen on the day. We also appreciate that living alone can make handling larger items particularly difficult, and we’re sorry for the inconvenience this caused you.
This is not the level of service or communication we aim to provide. We would like to investigate what happened with your delivery and review why the information given to you beforehand did not match the service provided.
Kind regards,
Vish
JBS Customer Support Team
Polite operatives and on time
Polite operatives and on time. Heavy boxes carried upstairs.
March 26, 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
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