J Coates (HGV Services) Ltd Reviews 2,317

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company, often passing their HGV licenses on the first attempt thanks to the excellent training and support received. Customers consistently praise the staff for their professionalism, patience, and encouraging approach, highlighting how instructors make the learning process less stressful and more enjoyable. The service is frequently described as exceptional, with many appreciating the clear guidance, practical tips, and confidence-building instruction that prepares them thoroughly for their tests and real-life scenarios. However, some people were dissatisfied with the approachability and understanding of certain instructors, feeling uneasy and not adequately supported during their training. A few other people also felt that the training vehicles had issues, and the training facilities lacked basic amenities, leading to concerns about the training environment and insufficient practice time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as a great experience... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising instructors for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance. And a very big thank you to Andrew (MD JCOATE... See more

Company replied


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Day 5 CPC course

Day 5, CPC course. I would highly recommend J Coates for this course, for all the reasons stated in my previous reviews. And if all the Tutors are like Chris, you'll have a good week.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely brilliant

Have had 2 tests with these guys and all I can say is absolutely brilliant. Chris is very patient and helped me pass both my HGV class 1 and D1 licence :) very very recommended company :)

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Customer review: J Coates

A huge thank you to Tristan, passing 1st time! He was patient, kind and friendly! Helped me feel completely at ease on my training! A credit to J Coates as an instructor.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

I have been doing driver training for my C1 license for the past 2 days with Lewis and can honestly say it’s been great. Learning to drive in a new vehicle felt a little stressful but Lewis ensured that the environment was comfortable and gave me solid advice which enabled me to come out with a pass; first time and with only 2 minors. Thank you so much for your help!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

A BIG thanks to Lewis at J Coates…

A BIG thanks to Lewis at J Coates driver training. The knowledge and guidance you offered me ensured I did pass my HGV C+E at first attempt.
My advice for anyone doing their driver training is to listen and learn as these guys have seen it all.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

C1 4 day course

Was so nervous about this but Tristan was amazing and gave me all the confidence i needed to pass first time! Couldn't be happier with the training, thank you. Blue lights here i come 😬

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to J Coates

A big thank you to J Coates, and especially Chris Eeling, for helping me learn and pass my minibus test! Who would have thought i’d pass eh?! Very grateful, would highly recommend!
Lisa :)

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

C+E training

I had Simon this week for my C+E training, he was a good teacher and very helpful, thank you for getting me the result I wanted

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

CPC.

I have just finished my week of CPC with Steve, The course was very well presented and Steve himself was good at delivering it. We have had a good weeks. Thanks Steve.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great way of doing your cpc

Great way of doing your cpc ! 1st time for me online doing this . Great experience nice and straight forward and Steve is a legend ! Very clear and on point !

Paul mercia Garden products

March 17, 2025
Unprompted review

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