J Coates (HGV Services) Ltd Reviews 2,317

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company, often passing their HGV licenses on the first attempt thanks to the excellent training and support received. Customers consistently praise the staff for their professionalism, patience, and encouraging approach, highlighting how instructors make the learning process less stressful and more enjoyable. The service is frequently described as exceptional, with many appreciating the clear guidance, practical tips, and confidence-building instruction that prepares them thoroughly for their tests and real-life scenarios. However, some people were dissatisfied with the approachability and understanding of certain instructors, feeling uneasy and not adequately supported during their training. A few other people also felt that the training vehicles had issues, and the training facilities lacked basic amenities, leading to concerns about the training environment and insufficient practice time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as a great experience... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising instructors for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance. And a very big thank you to Andrew (MD JCOATE... See more

Company replied


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I just passed my Class 1 first time and…

I just passed my Class 1 first time and couldn't be more grateful to Lewis and the rest of the team at J Coates. Their relaxed and professional approach made learning such a major new skill feel manageable and even enjoyable. Lewis was incredibly knowledgeable and had a brilliant way of teaching that put me at ease and boosted my confidence. Exceptional service all around, highly recommend J Coates!"

July 16, 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for sharing your experience, Robert! Delighted Lewis and our team made your Class 1 training manageable and enjoyable. Congratulations on passing first time!

Rated 5 out of 5 stars

Steve Croft is an exceptional trainer

Steve Croft is an exceptional trainer. He explained every detail thoroughly, answered all questions patiently, and generously shared his experience throughout the training. His knowledge of CPC is truly outstanding, making the learning process both engaging and informative. Additionally, J Coates (HGV Service) Ltd provided prompt, efficient, and accurate services. A highly professional and well-organized team. I would highly recommend them.

July 15, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review highlighting Steve's exceptional training and our team's professional service. We're delighted you found the experience engaging.

Rated 5 out of 5 stars

I just passed my Class 1 first time…

I just passed my Class 1 first time with a massive thanks to Lewis and the rest of the team, their relaxed approach and tuition makes learning a massive new skill seem that bit less scary! I absolutely loved the week I spent there and couldn’t have done it without their help 🤗

July 9, 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. Congratulations on passing your Class 1 first time! Lewis and our team appreciate your kind words.

Rated 5 out of 5 stars

What a fantastic experience

This week I did a D1 and CPC training course with J Coates.
The whole process was so easy even booking the course was hassle free and simple, I even had all the prep material I needed to make the whole thing easier for me.
What a fantastic week it’s been and my amazing instructor Simon made it even better! I couldn't have asked for anything better. He was kind, friendly , approachable, knowledgeable, supportive and extremely patient taking the time to explain things until I understood them properly. He was calm and very reassuring when it came to test day making sure I was ready to go and was fully prepared .
I literally went from only driving a van for a couple of days to having a D1 and CPC under my belt and that's thanks to Simon. The dedication and hard work he puts in shows tremendously and not only am I qualified but I also feel confident to use the skills I have been given going forward.
I really cant recommend highly enough.

And also a massive thank you to Simon 🙂

June 27, 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your fantastic experience with Simon! Thank you for recommending J Coates!

Rated 5 out of 5 stars

Fantastic experience with J Coates (HGV…

Fantastic experience with J Coates (HGV Services) Ltd! Chris was an excellent instructor—patient, knowledgeable, and very supportive throughout the training. The whole process was smooth and professional from start to finish. Highly recommend to anyone looking to get their HGV licence. Thanks again to Chris and the team!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Had a amazing instructor that put me at…

Had a amazing instructor that put me at ease straight away, past first time, highly recommend, Simon was great, very informative and knowledgeable and had a way of teaching that makes you comfortable and confident, had a lovely week and can’t thank him enough 👍🏼

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding course experience

Outstanding course experience. Chris is an excellent instructor - his teaching style is engaging, clear and incredibly effective. Time genuinely flies when learning with him. I enjoyed every moment of his training sessions, and it’s clear he’s the perfect person for the job.
-Gavousse

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great presentation

Chris has made the CPC courses enjoyable, he has delivered the courses professionally and made the 7 hours feel like a lot less, very knowledgeable and made it a relaxed feeling when presenting each course

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Initial Module 4 CPC

Had my CPC module 4 with these guys today and done it down in melton Mowbray, very professional but laid back with giving me everything I needed to know to pass, had an hour or so before the test and was done on the same site, all passed, would recommend to anyone needing anything HGV! Cheers, Brandon

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend!

I passed my C1 first time with J Coates in St Albans. My instructor, Tristan, was absolutely brilliant- really friendly, answered all my questions and made me feel so comfortable. I would definitely recommend Tristan and J Coates to anyone who is looking to do their C1!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional

Once again, Exceptional service from JCoates, but of course without a Great teacher you would not get Great results, big thanks to Lewis, trainer was exceptionally professional throughout the course beginning with Reverse, Coupling and Uncoupling, explained everything throughout taught me many many new things about class 1 in Training days all the way up to the test day on Which i Passed, there is so many thanks i could say, but what stands out is the trainers knowledge, teaching skills, friendliness and confidence. Very happy, thanks to Lewis.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Just finished my Class 2 training and…

Just finished my Class 2 training and test with Lewis with a first time pass. Been between the St Albans and Northampton sites for training, all great guys and very welcoming. Lewis was very patient and understanding, giving great advice and showed a genuine interest in getting me through the test. Highly recommend J Coates and the team if you are looking to train.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lewis was brilliant

Lewis was brilliant. Doing c1 for ambulance and he is a great instructor. Passed c1 test today and felt so comfortable with Lewis and confident on the test. Thank you Lewis

May 7, 2025
Unprompted review

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