J Coates (HGV Services) Ltd Reviews 2,317

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company, often passing their HGV licenses on the first attempt thanks to the excellent training and support received. Customers consistently praise the staff for their professionalism, patience, and encouraging approach, highlighting how instructors make the learning process less stressful and more enjoyable. The service is frequently described as exceptional, with many appreciating the clear guidance, practical tips, and confidence-building instruction that prepares them thoroughly for their tests and real-life scenarios. However, some people were dissatisfied with the approachability and understanding of certain instructors, feeling uneasy and not adequately supported during their training. A few other people also felt that the training vehicles had issues, and the training facilities lacked basic amenities, leading to concerns about the training environment and insufficient practice time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as a great experience... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising instructors for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance. And a very big thank you to Andrew (MD JCOATE... See more

Company replied


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great instructer

Great instructer, good understanding and communicaion

January 8, 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks for the kind words about our instructor's understanding and communication skills. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent HGV Training

Excellent HGV Training – Highly Recommended

I trained with Liam for my HGV licence and couldn’t be happier with the experience. Liam is extremely knowledgeable, patient, and professional, making everything easy to understand even if you’re new to HGV driving.

The training was well-structured, calm, and confidence-building. Liam explains things clearly, focuses on safety, and gives practical tips that really help on test day and beyond. The vehicle was well maintained and the whole process felt organised and stress-free.

I passed thanks to the high standard of training and would highly recommend J Coates to anyone looking for reliable, high-quality HGV training.

December 1, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for taking the time for sharing your excellent experience with Liam's HGV training. We're honored that you found our service professional and well-structured. Thank you for choosing J Coates and Congratulations passing!

Rated 5 out of 5 stars

A big thanks to Simon for helping me…

A big thanks to Simon for helping me pass my Cat D test this afternoon.
His coaching and support was very much appreciated. I couldn't have asked for a better instructor.

January 2, 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are absolutely thrilled to hear Simon's coaching helped you pass your Cat D test! Thank you for recognizing his support.

Rated 5 out of 5 stars

Kelly is absolutely professional

Kelly is absolutely professional, patient and ensures to fine tune your areas of weaknesses. I have been lucky to have her as my instructor and thankful to her for transforming me into a confident driver on the road. Highly recommend!

December 26, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for highlighting Kelly's professionalism and patience. We're thrilled she helped transform you into a confident driver!

Rated 5 out of 5 stars

My experience with J Coates was…

My experience with J Coates was awesome. I passed my C+E first time thanks to great instruction from Kelly and Simon.

December 18, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are excited to hear about your awesome experience! Congratulations on passing your C+E first time with Kelly and Simon's instruction.

Rated 5 out of 5 stars

Good training and good delivery on…

Good training and good delivery on subject matter 👍

December 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for your feedback! We're delighted our training and delivery met your expectations. Your support means everything.

Rated 5 out of 5 stars

Chris made the course very enjoyable…

Chris made the course very enjoyable his knowledge is excellent couldn’t ask for a better person to do my cpc course with.

December 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks David, We are ecstatic to hear Chris made your CPC course enjoyable with his excellent knowledge and expertise. See you again soon.

Rated 5 out of 5 stars

I found the CPC course was very easy to…

I found the CPC course was very easy to follow Chris the tutor was very knowledgeable and made the course a pleasure to be on.

December 15, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are delighted to hear Chris made the CPC course easy to follow and enjoyable for you.

Rated 5 out of 5 stars

Unforgettable experience

Jcoates have a great instructor by the name of Kelly within the Leicestershire branch.

She made me feel very relaxed and comfortable while learning to drive a rigid. The feedback from her was clear and precise. Due to her coaching I was able to pass my tests first time. I can't thank her enough.

I would highly recommend Jcoates to anyone wishing to enhance their driving career.

December 12, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for sharing your experience with Kelly. We're delighted she helped you pass first time and made learning comfortable. All the best with everything Reece!

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV…

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for helping and guiding me through my reversing course and especially Liam Daisley for the 5-day practical driving course - for his patience, advice, and guidance, and calm approach at what is a somewhat challenging and sometimes stressful time.
Thanks again
Robert

December 15, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We appreciate your acknowledgement of our team's commitment, particularly Liam, your instructor. Congratulations on your first-time success; well done! We extend our best wishes for your future endeavors with your new license and thank you for selecting J Coates.

Rated 5 out of 5 stars

Had a great experience learning

Had a great experience learning at their St Albans branch. Lewis is a great instructor, patient, friendly, knowledgeable and professional. He really put me at ease when I started, considering I’d never driven a hgv before. He taught me from start to finish and guided me through every step. His experience and knowledge is second to none. I passed first time with only one minor, all thanks to him. A real asset.
If your thinking of getting into the world of hgv driving, I’d highly recommend J Coats, they book your medical and theory tests for you and are very helpful with any other questions you may have.

December 5, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are grateful for your wonderful feedback about Lewis and our St Albans branch. Congratulations on passing first time!

Rated 5 out of 5 stars

I’d like to shout out Liam who has…

I’d like to shout out Liam who has supported me through my training. Thank you

December 5, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We're delighted Liam supported you through your training successfully.

Rated 5 out of 5 stars

I used J Coates for my class 2 training…

I used J Coates for my class 2 training and with everything step of the way, from my medical, booking and passing my theory and hazard perception tests with the learning guides supplied, through the reverse training and eventually on to my driving test, was done to the highest professional level.
Front Alec, through to Liam, who taught me to drive professionally and patiently, was a credit to this company.
I passed both my theory and hazard perception tests with high scores and my driving test with zero minors.
This was all achieved thanks to the guy's at J Coates and I would thoroughly recommend this company for all aspects of driver learning.

November 21, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are grateful for your excellent review and thrilled you passed with zero minors, thanks to Alec and Liam's professional training.

Rated 5 out of 5 stars

Great experience, great tuition!

I had a great experience with J Coates. My instructor Kelly Swift was very knowledgeable and made me feel calm and confident during both the 3a and 3b training and tests. Highly recommend!!!

November 3, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review Jack. We are glad to hear about your great experience with Kelly Swift during your training and tests!

Rated 5 out of 5 stars

From no experience to a pass first try

From no experience to a pass first try, couldn’t recommend enough. Sorted all my medical,theory test and practical training quickly through email. My instructor Kelly was amazing, I had no previous experience in a large vehicle but her patience,support and guidance gave me the skills and confidence I needed. I started training on the Wednesday and passed my test on the Friday. Thank you all at J Coates.

November 14, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Your positive feedback means everything to us. Thrilled Kelly provided excellent guidance and you passed first time Lewis!

Rated 5 out of 5 stars

JCOATES stands out

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance.
And a very big thank you to Andrew (MD JCOATES) for your selfless support and services, I'm much grateful. I'm happy today because of the wonderful training company and the fantastic people assisting me passing my HGV C+E license at ease. Thanks ones again the good job 👏

November 14, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your success with Simons instruction and Andrew's support. Thank you for choosing JCOATES for your HGV training, we wish you all the best with your new HGV Career!

Rated 5 out of 5 stars

Lewis helped me pass my class 1 first time

The instructors at J Coates are a great bunch of guys and very patient and knowledgeable throughout. Tristan was a big help for my class 1 reversing training but despite the help I just couldn’t get my head around it. I had to resit and Lewis continued and we got it done. Both helped with that.

Then on to my week with Lewis teaching me how to drive the class 1. Great week with a great instructor keeping everything simple and to the point in teaching how to do things. Encouraging all week but when it’s needed he kicks your arse to do the right things. A good balance which I needed. I passed my class 1 first time round.

November 14, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are delighted to hear Lewis and Tristan helped you pass your class 1! Their patient teaching made the difference. We wish you all the success with your new HGV Career!

Rated 5 out of 5 stars

I'm brand new into the world of HGV and…

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licence & let me fetch it and Liam Daisley, my instructor was really superb. Calm and friendly instruction really put me at ease. Would recommend them if you need any HGV training

November 14, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Your positive feedback means everything to us Dave. Thrilled Liam provided excellent HGV training support and got the important 1st time pass, congratulations!

Rated 5 out of 5 stars

Just completed a brilliant cpc course with Chris

Just completed a cpc course with Chris
He explained everything for a driver who has never sat the course
Thank you to Chris and every one at j Coates

November 14, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review. Delighted Chris explained everything clearly for your first CPC course. We appreciate your kind words.

Rated 5 out of 5 stars

Lots of thanks to Chris for my CPC…

Lots of thanks to Chris for my CPC training. Very informative and knowledgeable, and able to answer every question we had .

November 14, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are delighted to hear Chris provided excellent CPC training. Thank you for recognizing his knowledge and expertise.

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