J Coates (HGV Services) Ltd Reviews 2,317

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company, often passing their HGV licenses on the first attempt thanks to the excellent training and support received. Customers consistently praise the staff for their professionalism, patience, and encouraging approach, highlighting how instructors make the learning process less stressful and more enjoyable. The service is frequently described as exceptional, with many appreciating the clear guidance, practical tips, and confidence-building instruction that prepares them thoroughly for their tests and real-life scenarios. However, some people were dissatisfied with the approachability and understanding of certain instructors, feeling uneasy and not adequately supported during their training. A few other people also felt that the training vehicles had issues, and the training facilities lacked basic amenities, leading to concerns about the training environment and insufficient practice time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as a great experience... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising instructors for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance. And a very big thank you to Andrew (MD JCOATE... See more

Company replied


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The driving instructors were brilliant

The driving instructors were brilliant. I was particularly nervous, but both of the instructors I had for my reverse parking and actual mini bus training put me at ease and were amazing. The experience was made even better by passing the practical test and the reverse parking first time! Thank you

November 7, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your brilliant experience with our driving instructors. Congratulations on passing first time! Good luck and enjoy your new licence.

Rated 5 out of 5 stars

DID A CPC COURSE INSTRUCTED BY CHRIS

DID A CPC COURSE INSTRUCTED BY. CHRIS AT ST ALBANS. FOUND IT MORE INTERESTING,AND HELPFUL,BY THE PASSED EXPERIENCES CHRIS SHARED WITH THE CLASS ON HIS WORKING LIFE IN THE TRANSPORT INDUSTRY WHICH WERE USED IN RELATION TO WHAT WE LEARNING. VERY HELPFUL,AS WAS ANDREW WHO BOOKED US IN.FULLY RECOMMEND THIS COMPANY.MANY THANKS

November 11, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are honored to hear Chris made your CPC course engaging with real transport experiences. Thank you for recommending us!

Rated 5 out of 5 stars

Good informative well presented course.

Good informative well presented course.
Instructor (chris) was clear & consise with a good knowledge of the subject. Kept the training interesting.

November 11, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for the positive feedback about our course and Chris's clear, knowledgeable instruction. We're delighted the training was engaging.

Rated 5 out of 5 stars

Good Training

Well prepared and very informative course .
Good job Chris 👏
I will be back for another day soon .

November 10, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are happy to hear Chris provided such informative training. Your positive feedback means everything to us.

Rated 5 out of 5 stars

Great informative engaging training

Great informative engaging training. Thank you

November 10, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are thrilled to hear our training was informative and engaging. Thank you for your positive feedback, Alex!

Rated 5 out of 5 stars

Great teacher and great delivery of…

Great teacher and great delivery of topic

November 10, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are grateful for your feedback about our teaching and delivery approach. Your positive experience matters greatly to us.

Rated 5 out of 5 stars

Class 1 training passed with flying colours

I completed my Class 1 training with J Coates. Overall experience was great. Both of my trainers, Tristan and Lewis, were extremely knowledgeable and supportive. I felt guided and well supported every step of the training. Passed 1st time all the the tests. Just follow their instructions and you will surely succeed too.

September 5, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for choosing J Coates for your Class 1 training. Delighted Tristan and Lewis provided excellent support and you passed first time.

Rated 5 out of 5 stars

Instructor (Kelly swift) was just so …

Instructor (Kelly swift) was just so helpfully. she really help me control my nerves on the day and her training methods where amazing. I really couldn’t of asked for a better instructor

November 7, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review. Delighted Kelly helped control your nerves and provided amazing training methods. We appreciate your feedback.

Rated 5 out of 5 stars

Had kelly as my driver in instructor

Had kelly as my driver in instructor , she was lovely and patient with me and helped easy my anxiety and got me passed.

October 31, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We're delighted Kelly provided you with brilliant instruction and support.

Rated 5 out of 5 stars

Great teaching had Liam the trainer who…

Great teaching had Liam the trainer who was superb really calmed my nerves and got me learning it all. Can not thank this company enough great service from start to finish

October 31, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear Liam provided great teaching and calmed your nerves. Thank you for recognizing our service!

Rated 5 out of 5 stars

Massive thank you to the legend that is…

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be the best you can be.
Huge thanks as well to everyone else that has dealt with my endless emails and got me through my CPC and reverse exercise, and sat naved us round Birmingham.
Will highly recommend you guys to anyone wanting to learn!

October 30, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks for the fantastic review! Thrilled Kelly helped you pass first time. Good luck with everything.

Rated 5 out of 5 stars

I had a brilliant experience training…

I had a brilliant experience training for my C1 licence with this company. My instructor, Kelly, was patient, knowledgeable, and genuinely passionate about helping me pass. Thanks to her excellent training and support, I passed with zero minors! I’m really grateful for all the hard work from Kelly and the team, and I’d highly recommend this company to anyone looking for professional driver training.

October 24, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your brilliant experience with Kelly! Congratulations on passing with zero minors.

Rated 5 out of 5 stars

Nice to see them again

Hi. Has been a pleasure to renew a 2nd time my CPC with JCoates. Professional trainers. Se you in 5 years. 😀😀😀

October 16, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback, Ion. Delighted you renewed your CPC with us again. See you next time!

Rated 5 out of 5 stars

A very big thank you to Liam

A very big thank you to Liam for getting me passed. He was very quick to pick up on my bad habits and put me right, he even jumped in the driving seat to demonstrate how relaxing the test can be to give myself more time to make better decisions and put that into actions which payed off. So again thank you, great trainer.

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for the wonderful feedback about Liam! We're thrilled he helped you pass and addressed your driving habits effectively.

Rated 5 out of 5 stars

A very big thank you to all that help…

A very big thank you to all that help from J Coates, for my achievement that I have accomplished today. This would have been a no no if it was not for the training was full filling and has it been an experience to remember. Once again many thanks to the team that helped me.

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your achievement! Thank you for recognizing our training team's dedication to your success.

Rated 5 out of 5 stars

Day 5

Chris was up to his usual standard. A lot of interaction from the group. Again a fest flowing course.
Just wondering if Chris had worked for jackanory in a past life, had a story about everything. lol.

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear Chris explained things well and the course ran smoothly. Thank you for your positive feedback.

Rated 5 out of 5 stars

Good course content and very well…

Good course content and very well delivered in a way that was both engaging and enjoyable

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are happy to hear you found our course content engaging and enjoyable. Your feedback means everything to us.

Rated 5 out of 5 stars

DCPC Driver Hours & Regulations

Covers a lot of information related to driving and working hours regulations, both in the UK and internationally. The videos and real life examples make this easy to digest rather than just being bombarded with facts and figures.
Chris, the trainer, engages well with all training delegates and makes sure that there's plenty of opportunity to ask questions about the material itself, and how it relates to your role.

October 16, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear Chris made the DCPC training engaging and accessible. Your feedback validates our commitment to quality driver education.

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