There's all the right equipment, its clean , staff are friendly, place is refurbished , people are nice, the gym is great and they also have great facilities!
Company replied
Location
Switch location2 Channons Hill Retail Park, Whitworth St, BS16 2EA Bristol, Gloucester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Actually really impressed with the equipment. Historically most commercial gyms shy away from having proper platforms - plenty here. The strength equipment has a great balance to it and never seems to... See more
Company replied
I only do classes but they are really good, and a nice bunch of trainers and people around. My only issue is to get in & out of the gym with mobile app. Would be great if an authorization no.would b... See more
Company replied
The gym is spacious which is good, the equipment (treadmill, cross trainer, rowing machine) are quite dated, I have been to other gyms where their machines are better quality (tv, doesn’t squeak, is... See more
Company replied
Company details
About JD Gyms - Bristol
Written by the company
Contact info
2 Channons Hill Retail Park, Whitworth St, BS16 2EA, Bristol, Gloucester, United Kingdom
3.9
Great
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The vibe and aesthetic is very nice…
The vibe and aesthetic is very nice especially during the later hours when it’s more quiet
February 5, 2023
Reply from JD Gyms - Bristol
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
A lot of equipment which is great and…
A lot of equipment which is great and not having to wait for the use of it is even better.
January 30, 2023
Reply from JD Gyms - Bristol
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Bristol
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
The gym is spacious which is good
The gym is spacious which is good, the equipment (treadmill, cross trainer, rowing machine) are quite dated, I have been to other gyms where their machines are better quality (tv, doesn’t squeak, isn’t wobbly)
The staff are really friendly
WiFi is pants, once through the door you can’t even get the barcode up to get in and then listening to music is hit and miss.
January 20, 2023
Reply from JD Gyms - Bristol
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Great gym
Great gym, loads of equipment and loads of classes.
Good changing facilities, hot showers
January 21, 2023
Reply from JD Gyms - Bristol
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
PT stole my money, manager did not want to help!
PT at Bristol - Ivaylo Velikov made me pay £300 upfront for 10 one on one sessions. I received extremely poor/unprofessional service from the get go including cancelled sessions/would take days to reply/training programme wasn't trailored to my personal goals. After one session i decided i didn't want to carry on due to these reasons and asked for a refund for £270 for the remaining 9 sessions i had not had. He took it VERY personal that i didn't want to continue and replied back with a very unprofessional message making sarcastics jokes and only offered me £150. I emailed the Gym manager Nadiyah who did not want to help what so ever. I received a really unhelpful and blunt email back, telling me i had to resolve this with the PT. This was 2 months ago i still have not had ANY money back!! I am so shocked and disgusted with this service from a well established gym. I was promised a service which i did not recieve , the management have been awful with supporting me, no one is wanting to help me or willing to give my money back. DO NOT use this personal trainer he has stole money from someone else before which is on his Facebook reviews. I would like someone from head office to contact me immediately so this can be resolved and i would like JD to really evaluate who they employ as this reflects badly on you!
November 15, 2022
Reply from JD Gyms - Bristol
Good afternoon
Thank you for taking the time to leave us a review. We have contacted the area manager who is going to investigate this issue and contact you directly.
Best wishes
The JD Gyms Team 💚
Gym is amazing
Gym is big, has all equipment needed and is nice and clean! I feel very comfortable in there
January 14, 2023
Reply from JD Gyms - Bristol
Hi.
Thanks for taking the time to leave this review, we are delighted to see this is 5 stars!
We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
This is my 1st gym experience
This is my 1st gym experience, and I was extremely nervous being older and bigger lady. But once I was in there, I was fine. Still a bit nervous about asking staff questions though.
January 8, 2023
Reply from JD Gyms - Bristol
Hi there
Thank you so much for leaving us a review. Our staff members would love to speak to you about your fitness journey and are ready with advise on anything you need.
When you feel ready please do speak to them 😀
Best wishes
The JD Gyms Team 💚
I only do classes but they are really…
I only do classes but they are really good, and a nice bunch of trainers and people around.
My only issue is to get in & out of the gym with mobile app. Would be great if an authorization no.would be also sent as alternative to be able to use the keypad there.Otherwise staff is very helpful so they let me in/out :))
January 13, 2023
Reply from JD Gyms - Bristol
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear that you are enjoying the classes!
Best wishes
The JD Gyms Team 💚
Gym was a mess
Gym was a mess. Also, seems to be only 1 of some of the more popular leg machines. The free weight room was amazing, but it was basically empty with 10+ benches...seems like a huge waste of space.
January 10, 2023
Reply from JD Gyms - Bristol
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Bristol
Hi there
Thank you for taking the time to leave us a review, we really appreciate your great feedback ⭐
Best wishes
The JD Gyms Team 💚
The gym is clean and user friendly
The gym is clean and user friendly. Staff very supportive and patient
January 6, 2023
Reply from JD Gyms - Bristol
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Like the flow of the gym
Like the flow of the gym, and nice spacious studio. Gym staff are not very clear to spot. Spent 15mins walking around trying to find staff to help me with a piece of equipment and was unable to find anyone, so had to miss out on that unfortunately. I Dont like the app, very very basic. Having just moved across from PureGym i'd expected the JD Gym app to offer at least the same - it doesnt. No work outs to follow, no goals to set, no personal progress tracking, etc and unable to book onto classes in advance. All of these things are provided on the PureGym app. Could really use this on the app as with not being able to find staff when you need, theres a lack of help/direction for anyone that feels they need it.
January 4, 2023
Reply from JD Gyms - Bristol
Hello, thank you for taking some time to leave us a review!
We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager on bristol@jdgyms.co.uk
The JD Gyms Team 💚
Great gym!
Great gym!
Recently switched and for the 2 months i’ve gone there’s been absolutely no problems.
Staff are very helpful and the substantial amount of platforms and machines that is offered here make this gym far more superior than any other gym in the area.
January 1, 2023
Unprompted review
Reply from JD Gyms - Bristol
Thank you for taking the time to leave us a review Blake- we absolutely love to hear this.
Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience.
The JD Gyms Team💚
A great gym with good facilities
A great gym with good facilities. Great that it is opem 24 7. Good value for money. If they fix the showers so they are warm not cold it would be a 5 star.
December 30, 2022
Reply from JD Gyms - Bristol
Hi, thanks for the 4 star review!
Glad to hear that you are enjoying the gym, keep up the great work 👍
The JD Gyms Team 💚
Family gym :)
Family gym :)
Love all the staff: Brogan, Nadiyah, Hazel, Liam, Shabby, Maria, Nabilah, T, Becci, Ivo
December 30, 2022
Unprompted review
Reply from JD Gyms - Bristol
Hi Will,
Glad to hear that you are enjoying the gym and we love the shout out to our amazing staff! Keep up the great work 👍
The JD Gyms Team 💚
The gym is always a very cold
The gym is always a very cold.
Dumb bells upstairs do not go up high enough.
December 10, 2022
Reply from JD Gyms - Bristol
Hello,
Thank you for taking the time to leave a review today. We love to hear feedback for our clubs, this is so we can improve for all members moving forwards. I will ensure your comments are passed on to the relevant department!
The JD Gyms Team 💚
Great equipment but too loud in…
Great equipment but too loud in there.Reminds me of a club with the low lighting and super loud music.Not for me sorry
November 3, 2022
Reply from JD Gyms - Bristol
Thanks for your feedback, we're always keen to hear it!
The volume of the music at our gyms is different throughout the day... You'll find it a bit quieter in the mornings and throughout the daytime, but we do crank it up a little in the evenings, during our peak hours.
Take care, The JD Gyms Team 💚
good gym
good gym, facilities. nice staff, gym with is poor, only covers about 1/3 of the gym.
November 25, 2022
Reply from JD Gyms - Bristol
Hello, thanks for the review!
It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
Reply from JD Gyms - Bristol
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Thanks
The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.